bgorenflo

Q: family sharing prompting for security code

I have setup family sharing as the organizer and added my wife's phone as a Parent/Guardian account. Each time she tries to make a purchase it prompts her on a locked screen that the Organizer needs to update the Security code on the account. I perform the security code update and the error never goes away. Please help, as this issue is very annoying.

iPhone 6, iOS 8.1.3

Posted on Feb 2, 2015 6:50 AM

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Q: family sharing prompting for security code

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  • Helpful answers

  • by Allen A,

    Allen A Allen A Feb 4, 2015 10:55 AM in response to bgorenflo
    Community Specialists
    Feb 4, 2015 10:55 AM in response to bgorenflo

    bgorenflo,

     

     

    Your wife may need to sign out of the iTunes and App Stores on her device, then sign back in (via Settings -> iTunes & App Store, tap her Apple ID, then "Sign Out").

     

    Sign in with a different Apple ID on your iPhone, iPad, or iPod touch
    http://support.apple.com/en-us/HT203983

     

     

    Regards,

    Allen

  • by bgorenflo,

    bgorenflo bgorenflo Feb 4, 2015 6:31 PM in response to Allen A
    Level 1 (2 points)
    Feb 4, 2015 6:31 PM in response to Allen A

    Hi Allen, she tried to no avail and still receives a screen stating the family organizer must enter the security code for the payment method. I have re-entered my payment information multiple times & retried with no results. Any other ideas? I am open to try other suggestions short of removing her ams re-adding her. I don't want to lose anything from the family share.

  • by Allen A,

    Allen A Allen A Feb 5, 2015 6:19 AM in response to bgorenflo
    Community Specialists
    Feb 5, 2015 6:19 AM in response to bgorenflo

    bgorenflo,

     

    The next step forward would be to change the payment method used by the organizer's account, then revert the change if necessary.

     

    Change or remove your payment information from your iTunes Store account (Apple ID)
    http://support.apple.com/en-us/HT201266

     

     

    Regards,

    Allen

  • by Brad Moon,

    Brad Moon Brad Moon Sep 22, 2015 6:17 PM in response to Allen A
    Level 1 (0 points)
    Sep 22, 2015 6:17 PM in response to Allen A

    I am having the exact same problem. I have reentered same card and different card multiple times with no success. Logged out and back in of all accounts.

    Did bgorenflo ever get his problem resolved?

     

    Please help

  • by Brad Moon,

    Brad Moon Brad Moon Sep 22, 2015 6:18 PM in response to bgorenflo
    Level 1 (0 points)
    Sep 22, 2015 6:18 PM in response to bgorenflo

    Did you ever resolve your issue? I am having the same issue.

  • by Brad Moon,

    Brad Moon Brad Moon Sep 22, 2015 6:45 PM in response to bgorenflo
    Level 1 (0 points)
    Sep 22, 2015 6:45 PM in response to bgorenflo

    I had to remove my wife's phone from family sharing purchase the app then add her back. we will see if the problem happens again next time she tries to purchase something.

  • by geenadee,

    geenadee geenadee Oct 28, 2015 1:13 PM in response to Brad Moon
    Level 1 (0 points)
    Oct 28, 2015 1:13 PM in response to Brad Moon

    Brad Moon did you ever find a solution for this issue?

  • by djluis2k7,

    djluis2k7 djluis2k7 Nov 30, 2015 4:06 PM in response to bgorenflo
    Level 1 (0 points)
    Nov 30, 2015 4:06 PM in response to bgorenflo

    I had this same problem for a few weeks now, and here's what my problem was. Before I joined a Family Share account, I had PayPal setup as my method of payment. When I go to Settings > iCloud, tap on my name, I see PayPal there, when I tap on it, it does show the family organizer's method of payment, but it also shows my PayPal from before, and says EXPIRED below it. So what I did was leave the family, go into my Payment Option within iTunes on a computer, change my method of payment to None, got a family invite again, and this time, I finally got asked for the security code, entered it, issue resolved. Before, I would get to the point where I was suppose to enter the security code, but that prompt would never come up.

  • by WazzaMouse,

    WazzaMouse WazzaMouse Dec 13, 2015 6:52 AM in response to djluis2k7
    Level 1 (0 points)
    Dec 13, 2015 6:52 AM in response to djluis2k7

    djluis2k7's solution worked for me. I've been looking for the answer for a long time. I only have my wife and myself on our family plan and she could never complete a purchase on her iPhone because the field for the security code never showed up even though it prompted for it to complete the purchase.

     

    I had her leave the family sharing via her iPhone's iCloud settings menu.

     

    Then I had her log into iTunes on her MacBook and go Store > View Account where she could then see her payment method which just as in djluis2k7's case the PayPal account was selected and there was an expiration notice displayed. She updated this to "None" and saved the settings.

     

    Then I invited her back to family sharing on my iPhone.

     

    Afterwards I had her go through and make the purchase she wanted and was prompted for the CC security code for the card I had setup on my account. This time the field was present and I was able to enter it and she completed her purchase.

     

    Thanks djluis2k7 for your post, it was very helpful!

  • by Lashi,

    Lashi Lashi Jan 9, 2016 2:31 PM in response to djluis2k7
    Level 1 (0 points)
    Jan 9, 2016 2:31 PM in response to djluis2k7

    This was my exact situation! Prior to family sharing I used Paypal too! Once we removed my Apple ID from the family, I found that my paypal account was still using my old college email as the login, which I have since updated on PayPal. I removed that from iTunes using my Mac, and then set my payment to None. After that, I asked my husband to reinvite me to our Family Share and everything is working again. Thanks for the tip!

  • by brettau,

    brettau brettau Jul 16, 2016 12:12 AM in response to bgorenflo
    Level 1 (4 points)
    Jul 16, 2016 12:12 AM in response to bgorenflo

    Seems there is a couple of places this information is stored. When trying to set up a new ipad I was prompted for the code of a superseeded card. ***. Changing the card information in account settings didn't pass through. Looking at this forum and reading between the lines had be try through family sharing and there it was a BLANK payment method. Again I say ***. Why are they populating a data field with information and not telling you it even exists. Populated the same current card information into this area and it updated the new ipad straight away. Why don't hey advise or use security questions. And since this doesn't appear to be isolated also put a potential answer on the setup e.g. If you are getting verification fail update card details in "Parent family share " Der