Someone7272
Level 1
(8 points)
Q: Updated to iTunes 12.1, now iTunes crashes every time it attempts to access the internet through our internal proxy - cannot access store!
Hi,
Does anybody have any experience of using iTunes with a web filtering proxy? My home is using the Sophos UTM home edition to provide edge antivirus and content filtering. More information available here: http://www.sophos.com/en-us/products/free-tools/sophos-utm-home-edition.aspx
The proxy settings for the computer is set to use an automatic configuration script "WPAD" and the settings are locked by group policy and cannot be disabled or changed.
Now here's the problem, when launching iTunes, the iTunes prompts me to enter login details for the HTTPS proxy. That's all well and good, so I enter the login details and hit okay. But when I go to the store tab, iTunes crashes with javascriptcore.dll. This makes sense because a WPAD proxy configuration file is pretty much JavaScript code. But this should not happen, as now I cannot access the iTunes store.
Prior to iTunes 12.1, iTunes would sometimes freeze when attempting to access the store but it would eventually work.
The proxy logs are not showing that any iTunes requests were blocked, dropped or otherwise rejected.
Does anybody have any suggestions to get this to work again or at least work around the issue?
NOTE: Disabling the proxy is not an option because the proxy settings on the Windows computers are locked through group policy. I can however, edit the WPAD proxy configuration file and add exceptions to the proxy but I don't know where to start!
I will also post this on the Sophos UTM support forums.
Thanks in advance.
iTunes, Windows 7, iTunes version 12.1
Someone7272
Level 1
(8 points)
FIXED. AT LAST
Ignore my last post.
I can exclusively confirm that Apple have finally pulled their fingers outta their a** and resolved the problem.
However, this only works if you uninstall ALL Apple software before installing iTunes 12.2.
Fair play to Apple. Oh wait, scratch that, I ain't giving them some slack, because a problem this severe should never have existed in the first place! I like the new logo though, I hated the iTunes logo since it was changed in iTunes 12. It just looked so UGLY to me, almost like an error logo.
wrote...
I checked the Event Viewer log and what do I see, but crashes in JavaScriptCore.dll. So now, not only does it crash iTunes, but iCloud as well. Note that in the past, I could sometimes get iTunes to load, but it would crash within 15 to 30 minutes. I didn't even bother trying with iTunes 12.2 since if iCloud is crashing in JavaScriptCore.dll, I expect iTunes 12.2 will as well.
Remove all Apple software, then install iCloud Control Panel first then install iTunes 12.2. Hopefully the iTunes installer will update the Apple Application support.
However, I can't comment on the iCloud Control Panel because we don't use this (not really needed for me) however, if it's using the same JavaScriptCore.dll library, I'm not surprised it's crashing too.
The fix isn't perfect though.
I still can't get iTunes store music previews working through our proxy however. They just spin and load indefinitely most of the time. Sometimes, one or two work. iTunes Radio also isn't working.
Also how many Proxy Authentication prompts do you want? iTunes threw 5 at me, 2 for HTTPS proxy, 3 for HTTP proxy before loading the store.
Why can't it just use NTLM/Kerberos/Integrated authentication like almost any other application?
I feel like they've just intentionally added these with the sole purpose to annoy me. There never used to be this many in iTunes 11.
And finally, how the **** do you change the size of album view? They're way too big and too close together for my liking.
