Is there no way to update ARD to 3.8 without updating to OS 10.10?

Is there no way to update ARD from 3.7.2 to 3.8 without updating to OS 10.10? I am running 10.9.5. I bought ARD before there was an App Store.

iMac, OS X Mavericks (10.9.5), 3.5 GHz Intel Core i7

Posted on Feb 2, 2015 6:29 AM

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14 replies

Feb 4, 2015 6:46 AM in response to xmddmx

It looks like the official compatibility in the App Store is "10.9 or later" so it should actually allow you to download and install it from the store in 10.9. You will almost certainly need to delete the version you have and reinstall fresh from the store or the original install disk and then have the app store update it for you.

Feb 4, 2015 6:59 AM in response to jaredfs

Under 10.9.5 :


I deleted the seed version of 3.8 (finder delete the app, empty trash).

Then I re-installed using my official 3.0 DMG.

The app installs OK, but when I run it, I get the message "Remote desktop is installing required software components. A newer version of this software already exists on this disk." If you click "continue" you get "The remote desktop administrator software failed to start due to an unexpected error."

Feb 4, 2015 7:38 AM in response to MisterH

Update: After several tries, I was still not able to get the official App Store version of ARD 3.8 working in 10.9.5 - I used time machine to go back to my previous version (3.7.2) - which notably caused me to lose my stored passwords, but fortunately I have copies of them.


So I'm back at 3.7.2 and waiting to see if anyone else can find a way to get the official 3.8 version running under 10.9.

Feb 4, 2015 11:23 AM in response to MisterH

I took another look through things and found this:

About Remote Desktop Admin 3.8 - Apple Support


It appears that you can only upgrade to 3.8 from an originally purchased disk version by also upgrading to Yosemite first. The functionality to upgrade a non-app store purchased copy doesn't seem to be available for 10.9 computers, but you can still purchase it from the App Store from within 10.9

Feb 5, 2015 8:15 AM in response to spotco

Yes, temporary install at 2nd partition will do it.


I had a different kind of problem - already at OS X 10.10.2 and not being able to update to MAS-only ARD 3.8 no matter what I did.

I followed Installing Apple Remote Desktop 3.3 in OS X Lion or later - Apple Support but to no avail. Some people also hinted to switch the system language to English and restart, however I was already using English.


In the end I installed a temporary OS X 10.9.5 in a virtual machine, then installed ARD 3.3 there as described in those instructions referenced above. That let me to update to ARD 3.7.2 which I did (this was actually possible even at OS X 10.10.2 as well but then I couldn't get 3.8 there), then I upgraded to OS X 10.10.2 and finally was able to update to ARD 3.8. That added it into my purchases and now I can install it at my primary system and delete the temporary virtual machine.


No idea what causes the troubles detecting the non-MAS ARD installations, but it's quite insane.

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Is there no way to update ARD to 3.8 without updating to OS 10.10?

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