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Helpful answers
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Feb 4, 2015 11:03 AM in response to appleuser_16by mario49,Hello appleuser_16,
After reviewing your post, it sounds like iTunes in Windows is crashing. I would recommend that you read this article, it may be able to help the issue.
Thanks for using Apple Support Communities.
Have a nice day,
Mario
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Feb 4, 2015 4:46 PM in response to mario49by appleuser_16,Hi,
actually my iTunes crashed when I click on mybook. Here the error message,
Problem signature:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 12.1.0.71
Application Timestamp: 54c76235
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 0000000000053290
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e604
Additional Information 2: e604e0393fe0852509bc9b254aa1c1be
Additional Information 3: a0f8
Additional Information 4: a0f8a49f3b9e72f9def153d56dedf3ae
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