sigep174

Q: Slow system!!!  Lots of pinwheeling!  EtreCheck attached

In the last 6 months my iMac performance has completely tanked.

 

In that time, I have had to replace the internal hard dive (done at Apple store with supported drive) and have upgraded to 10.10.

 

I have installed Memory Clean to see if I can identify the source of my issues.  It has been interesting to watch how quickly the system eats of the available memory (16GB)

 

Also, since the hard drive replacement the machine is noisier than it was before.  You can hear the drive thrashing...maybe that is just a characteristic of this particular drive or not. 

 

I have installed and run EtreCheck in hopes of getting some answers from the Community.

 

Problem description:

Mac slow…pinwheeling all the time.

 

EtreCheck version: 2.1.8 (121)

Report generated February 2, 2015 at 9:33:01 AM CST

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Hardware Information: ℹ️

    iMac (27-inch, Mid 2011) (Technical Specifications)

    iMac - model: iMac12,2

    1 2.7 GHz Intel Core i5 CPU: 4-core

    16 GB RAM Upgradeable

        BANK 0/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1333 MHz ok

        BANK 0/DIMM1

            4 GB DDR3 1333 MHz ok

        BANK 1/DIMM1

            4 GB DDR3 1333 MHz ok

    Bluetooth: Old - Handoff/Airdrop2 not supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ℹ️

    AMD Radeon HD 6770M - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software: ℹ️

    OS X 10.10.2 (14C109) - Time since boot: 4 days 17:28:20

 

Disk Information: ℹ️

    Hitachi HUA722010CLA330 disk0 : (1 TB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (182.80 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    OPTIARC DVD RW AD-5690H 

 

USB Information: ℹ️

    Apple, Inc. Keyboard Hub

        Microsoft Microsoft® 2.4GHz Transceiver v6.0

        Kingston DataTraveler G3 4.01 GB

        KINGSTON (disk2s1) /Volumes/KINGSTON : 4.00 GB (3.85 GB free)

        Apple Inc. Apple Keyboard

    TOSHIBA External USB 3.0 2 TB

        EFI (disk3s1) <not mounted> : 210 MB

        2 TB - Time Machine (disk3s2) /Volumes/2 TB - Time Machine : 2.00 TB (580.36 GB free)

    Apple Internal Memory Card Reader

    Apple Computer, Inc. IR Receiver

    Apple Inc. FaceTime HD Camera (Built-in)

    Seagate Expansion Desk 3 TB

        EFI (disk1s1) <not mounted> : 315 MB

        3TG - Seagate (disk1s2) /Volumes/3TG - Seagate : 3.00 TB (1.46 TB free)

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ℹ️

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Extensions

    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]

 

Problem System Launch Agents: ℹ️

    [killed]    com.apple.AirPlayUIAgent.plist

    [killed]    com.apple.bird.plist

    [killed]    com.apple.CallHistoryPluginHelper.plist

    [killed]    com.apple.CallHistorySyncHelper.plist

    [killed]    com.apple.cloudd.plist

    [killed]    com.apple.cmfsyncagent.plist

    [killed]    com.apple.coreservices.appleid.authentication.plist

    [killed]    com.apple.EscrowSecurityAlert.plist

    [killed]    com.apple.iconservices.iconservicesagent.plist

    [killed]    com.apple.Maps.pushdaemon.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.SafariNotificationAgent.plist

    [killed]    com.apple.sbd.plist

    [killed]    com.apple.scopedbookmarkagent.xpc.plist

    [killed]    com.apple.security.cloudkeychainproxy.plist

    [killed]    com.apple.spindump_agent.plist

    [killed]    com.apple.telephonyutilities.callservicesd.plist

    [killed]    com.apple.xpc.loginitemregisterd.plist

    18 processes killed due to memory pressure

 

Problem System Launch Daemons: ℹ️

    [killed]    com.apple.AssetCacheLocatorService.plist

    [killed]    com.apple.awdd.plist

    [killed]    com.apple.coresymbolicationd.plist

    [killed]    com.apple.ctkd.plist

    [killed]    com.apple.diagnosticd.plist

    [killed]    com.apple.emond.aslmanager.plist

    [killed]    com.apple.icloud.findmydeviced.plist

    [killed]    com.apple.iconservices.iconservicesagent.plist

    [killed]    com.apple.iconservices.iconservicesd.plist

    [killed]    com.apple.ifdreader.plist

    [killed]    com.apple.MobileFileIntegrity.plist

    [killed]    com.apple.nehelper.plist

    [killed]    com.apple.nsurlsessiond.plist

    [killed]    com.apple.periodic-daily.plist

    [killed]    com.apple.periodic-weekly.plist

    [killed]    com.apple.sandboxd.plist

    [killed]    com.apple.softwareupdate_download_service.plist

    [killed]    com.apple.softwareupdated.plist

    [killed]    com.apple.spindump.plist

    [killed]    com.apple.sysmond.plist

    [killed]    com.apple.tccd.system.plist

    [killed]    com.apple.wdhelper.plist

    [killed]    com.apple.xpc.smd.plist

    23 processes killed due to memory pressure

 

Launch Agents: ℹ️

    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]

    [running]    com.adobe.AdobeCreativeCloud.plist [Click for support]

    [running]    com.rosettastone.rosettastonedaemon.plist [Click for support]

    [running]    com.sophos.uiserver.plist [Click for support]

 

Launch Daemons: ℹ️

    [loaded]    com.adobe.fpsaud.plist [Click for support]

    [running]    com.backblaze.bzserv.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [running]    com.sophos.common.servicemanager.plist [Click for support]

    [loaded]    com.timesoftware.timemachineeditor.helper.plist [Click for support]

    [loaded]    net.sourceforge.MonolingualHelper.plist [Click for support]

 

User Launch Agents: ℹ️

    [running]    com.backblaze.bzbmenu.plist [Click for support]

    [loaded]    com.google.keystone.agent.plist [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Internet Plug-ins: ℹ️

    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]

    FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Click for support]

    QuickTime Plugin: Version: 7.7.3

    Flash Player: Version: 16.0.0.235 - SDK 10.6 Outdated! Update

    Default Browser: Version: 600 - SDK 10.10

    WidevineMediaOptimizer: Version: 6.0.0.12757 - SDK 10.7 [Click for support]

    SharePointBrowserPlugin: Version: 14.1.0 [Click for support]

    Unity Web Player: Version: UnityPlayer version 4.6.1f1 - SDK 10.6 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

 

User internet Plug-ins: ℹ️

    Dashlane: Version: Dashlane 1.0.0 - SDK 10.10 [Click for support]

 

Safari Extensions: ℹ️

    Dashlane

 

3rd Party Preference Panes: ℹ️

    Backblaze Backup  [Click for support]

    Flash Player  [Click for support]

    GoPro  [Click for support]

 

Time Machine: ℹ️

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.35 GB Disk used: 816.55 GB

    Destinations:

        2 TB - Time Machine [Local]

        Total size: 2.00 TB

        Total number of backups: 46

        Oldest backup: 2014-10-10 03:04:05 +0000

        Last backup: 2015-02-02 14:59:23 +0000

        Size of backup disk: Too small

            Backup size 2.00 TB < (Disk used 816.55 GB X 3)

 

Top Processes by CPU: ℹ️

        86%    WindowServer

        18%    Memory Clean

         8%    Messages

         6%    iPhoto

         6%    CVMCompiler

 

Top Processes by Memory: ℹ️

    588 MB    iPhoto

    447 MB    bztransmit

    447 MB    WindowServer

    412 MB    iTunes

    258 MB    Safari

 

Virtual Memory Information: ℹ️

    3.28 GB    Free RAM

    4.17 GB    Active RAM

    2.18 GB    Inactive RAM

    2.33 GB    Wired RAM

    315.95 GB    Page-ins

    316 MB    Page-outs

 

Diagnostics Information: ℹ️

    Feb 2, 2015, 07:25:04 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-02-02-072504_[redacted].crash

    Jan 25, 2015, 10:27:07 PM    /Library/Logs/DiagnosticReports/Kernel_2015-01-25-222707_[redacted].panic [Click for details]

Posted on Feb 2, 2015 7:43 AM

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Q: Slow system!!!  Lots of pinwheeling!  EtreCheck attached

  • All replies
  • Helpful answers

  • by sigep174,

    sigep174 sigep174 Feb 4, 2015 11:49 AM in response to sigep174
    Level 1 (4 points)
    iTunes
    Feb 4, 2015 11:49 AM in response to sigep174

    Can anyone suggest a better way to get an answer for this?

  • by Drew Reece,

    Drew Reece Drew Reece Feb 4, 2015 12:37 PM in response to sigep174
    Level 5 (7,664 points)
    Notebooks
    Feb 4, 2015 12:37 PM in response to sigep174

    Step 1.

    Do not use memory clean!

    Memory does not get 'dirty' the OS is designed to use all the RAM. If you want to see lots of free RAM use an old OS that didn't use the resources correctly.

    Installing 16GB of RAM & only ever using 8GB is a waste.

    OS X will attempt to cache frequently accessed data in RAM & then purge it when other processes request RAM. Memory clean simply purges RAM before it is due, forcing the OS to reload it or recalculate the data.

    This explains how 10.9 changed how RAM is used, it applies to 10.10 too…

    http://arstechnica.com/apple/2013/10/os-x-10-9/17/#compressed-memory

    Please delete memory clean, at the very least stop using it.

     

    Step 2.

    Backup before making any changes, Time Machine IS OK, but a bootable clone is better, several backups are better than 1, especially since you are tweaking Time Machine's schedule - do a manual backup from the menu to be sure.

    If you remove anything in the next steps please look for uninstallers - apps need to be removed correctly. If you can't find one, look for removal instructions on the developers site and then look here or ask here.

     

    Step 3.

    Is Backblaze up to date? bztransmit is it's process and it is using a fair amount of RAM.

    Search here for reports about Backblaze compatibility - I vaguely remember reports of issues on 10.10, but I can't remember if it was another backup service on 10.10 this is the a search for recent backblaze posts…

    https://discussions.apple.com/search.jspa?type=discussion&showAnsweredFirst=true &q=backblaze&after=quarter

    Remove it for a few days to see if it gets better then reinstall & see if it gets worse again.

     

    Is Sophos AV up to date? If not update it.

    You could remove it to see if the OS is better. It is running system level code (kernel extensions & background jobs). It may be the reason for some slowness - try a few days without it. There are other free AV tools like http://ClamXAV.com many users will tell you Mac's don't need AV, which is true (until a virus is found for Macs). You may want to scan so that you are not spreading Windows viruses if you work with a lot of Windows users.

     

    You may find that Backblaze or Norton are responsible for the disk thrashing, they both can check the entire disk for new files. The OS is meant to inform them of the latest changes but sometimes they default back to the old way (scan the entire disk file by file - e.g. thrash).


    Flash is out of date - either remove it (& use Chrome which has Flash built in) or update it.

    Also check the other internet plug-ins listed in the report.

    Check the extension is up to date in Safari's Preferences.

    Safari has crashed recently, so try running without the extension enabled to see if it happens without it.

     

    Step 4.

    Boot holding cmd+R. Recovery mode should startup (assuming you have a recovery partition).

    Select Disk Utility in the list of options

    In Disk Utility select the 'boot disk' this is usually the item above 'Macintosh HD'.

    Select the 'First Aid' tab

    Repair any disk damage that is reported via 'verify'.

    Then select The 'Macintosh HD' & verify the volume, repair any damage and repair the permissions if you want.

    NOTE: permissions repair will output many errors that are meaningless…

    Mac OS X: Disk Utility's Repair Disk Permissions messages that you can safely ignore - Apple Support


    Step 5.

    Your disk is getting rather full.

    As a spinning disk fills up it starts to perform slower. It may not be an issue for you, however if you want maximum speed consider moving unused data onto other disks. It is explained at…

    http://macperformanceguide.com/Storage-WhyYouNeedMoreThanYouNeed.html