Apple Pay not working after 8.1.3 update

Question

Level 1

9 points

Apple Pay not working after 8.1.3 update

I went to Rite Aid and Nugget grocery store where they normally take my Apple Pay payment. Last week I upgraded to 8.1.3 and now my Apple Pay does not work at those locations. I thought it may have been just a problem with Rite Aid, so instead I paid with my credit card. Then 10 minutes later I was at Nugget and my Apple Pay did not work there either. Only thing that has significantly changed on my phone is the latest 8.1.3 update.

Needless to say it was an embarrassing situation, when both times the clerk asked for a different type of payment from me.

Anyone else having problems with Apple Pay and BofA after the 8.1.3 update?

Thanks,

Rolando

Posted on Feb 2, 2015 10:58 AM

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Answer 1

sberman

Level 10

264,081 points

Feb 2, 2015 1:49 PM in response to RoarinRow

See "Get Help with Touch ID" near the bottom here:

Use Touch ID on iPhone and iPad - Apple Support

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Answer 2

RoarinRow Author

Level 1

9 points

Feb 2, 2015 2:29 PM in response to sberman

Thanks sberman. I updated the Touch ID fingerprints and cleaned my screen so I will retry next time I am at one of these stores.

Rolando

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Answer 3

sberman

Level 10

264,081 points

Feb 2, 2015 2:38 PM in response to RoarinRow

Excellent. I hope that solves your issue.

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Answer 4

LedHed27

Level 1

0 points

Feb 5, 2015 12:32 PM in response to RoarinRow

I don't know about Nugget, but RiteAid is part of a retail group that opposes Apple Pay because they plan to launch their own competing service called CurrentC, which will not use the NFC sensor that come with newer credit card machines to support mobile phone payments. After RiteAid (CVS as well) noticed customers using Apple Pay, they deliberately disabled the NFC sensors on their credit card machines. This affects Android phones using Google Wallet as well.

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Answer 5

RoarinRow Author

Level 1

9 points

Feb 9, 2015 9:01 AM in response to sberman

As it turns out it was not a problem with my phone but rather the way the clerk preps my payment. I am guessing by default or what have you, then payment console was expecting a debit card purchase. The clerk changed it to credit, then I used Apple Pay and it went through fine. This was at Nugget Grocery where I had trouble the last time. So looks like, depending on the store, I have to indicate that it's a credit payment if they are having any problems taking the payment.

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