Incorrect Photo Storage Size

Question

Level 1

8 points

Incorrect Photo Storage Size

I recently got the iCloud storage almost full message (only use iCloud for phone backups). So I took a look at my usage setting and I see that it says I have 2+ GBs of photos on my phone. However my phone has 0 photos...I automatically upload any photos to a cloud service and delete them from my phone. I double checked and emptied the Recently Deleted album. Currently my phone has absolutely 0 pictures saved on it and yet still taking up 2+ GB...

iPhone 6, iOS 8.1.3

Posted on Feb 3, 2015 4:03 AM

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Answer 1

Jul 1, 2015 1:04 AM in response to Craig Vinson

First have you checked the Recently Deleted album in Photos?

If it's empty you have run into a strange bug, where deleted photos don't actually get removed.

To check for this follow these rather strange instructions:

Go to Settings/General/Date & Time
Disable Set Automatically
Tap on the current date/time and roll it back about 2 years
Tap <General in the upper left
Launch the Photos app and go to the Recently Deleted album (even if it says there are 0 photos)
Is it full of photos? If so, delete them
Go back to Settings/General/Date & Time and turn Set Automatically back on

I hope this works for you

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Answer 2

mooofy

Level 1

42 points

Feb 20, 2015 9:35 AM in response to jehc180

try signing out of itunes store in settings, waiting 10 minutes, then signing back in. then do a hard restart. if that doesnt work, do a backup then restore, because you probably have corrupted data. but i would try the itunes store sign-off trick first, because it's a lot easier.

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