Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Incorrect Photo Storage Size

I recently got the iCloud storage almost full message (only use iCloud for phone backups). So I took a look at my usage setting and I see that it says I have 2+ GBs of photos on my phone. However my phone has 0 photos...I automatically upload any photos to a cloud service and delete them from my phone. I double checked and emptied the Recently Deleted album. Currently my phone has absolutely 0 pictures saved on it and yet still taking up 2+ GB...


User uploaded file

iPhone 6, iOS 8.1.3

Posted on Feb 3, 2015 4:03 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 1, 2015 1:04 AM

First have you checked the Recently Deleted album in Photos?

If it's empty you have run into a strange bug, where deleted photos don't actually get removed.

To check for this follow these rather strange instructions:

  • Go to Settings/General/Date & Time
  • Disable Set Automatically
  • Tap on the current date/time and roll it back about 2 years
  • Tap <General in the upper left
  • Launch the Photos app and go to the Recently Deleted album (even if it says there are 0 photos)
  • Is it full of photos? If so, delete them
  • Go back to Settings/General/Date & Time and turn Set Automatically back on


I hope this works for you

4 replies
Question marked as Top-ranking reply

Jul 1, 2015 1:04 AM in response to Craig Vinson

First have you checked the Recently Deleted album in Photos?

If it's empty you have run into a strange bug, where deleted photos don't actually get removed.

To check for this follow these rather strange instructions:

  • Go to Settings/General/Date & Time
  • Disable Set Automatically
  • Tap on the current date/time and roll it back about 2 years
  • Tap <General in the upper left
  • Launch the Photos app and go to the Recently Deleted album (even if it says there are 0 photos)
  • Is it full of photos? If so, delete them
  • Go back to Settings/General/Date & Time and turn Set Automatically back on


I hope this works for you

Incorrect Photo Storage Size

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.