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Helpful answers
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Feb 5, 2015 9:23 AM in response to Top Danielaby Matt_M.,Hello Top Daniela,
Thanks for using the Apple Support Communities. It sounds like you are experiencing issues connecting to the iTunes Store when attempting to redeem an iTunes Gift. The following resource should help you in troubleshooting the error message you are receiving:
Can't connect to the iTunes Store - Apple Support
http://support.apple.com/en-us/HT201400
Additionally, you can always have the gift resent if needed:
Resend iTunes Gifts - Apple Support
http://support.apple.com/en-us/HT201591
Cheers,
Matt M.
