bunk009
Level 1 (0 points)

Q: My iCloud is no longer backing up automatically.

I have 2.8GB of space remaining in my iCloud account and for some reason, my iPhone 6 has stopped backing up automatically when I'm "plugged-in, locked and connected to wifi."

 

Does anyone have any tips as to how I can fix this??

 

Thank you!

iPhone 6, iOS 8.1

Posted on Feb 3, 2015 10:35 AM

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bunk009

Q: My iCloud is no longer backing up automatically.

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  • by Matt_M.,

    Matt_M. Matt_M. Feb 5, 2015 11:02 AM in response to bunk009
    Community Operations
    Feb 5, 2015 11:02 AM in response to bunk009

    Hi bunk009,

     

     

    Thanks for using the Apple Support Communities. It sounds like you are experiencing issues creating an iCloud backup with your iPhone 6. The following resource may provide a solution:

     

    Get help creating an iCloud backup - Apple Support

    http://support.apple.com/en-us/HT203516

     

     

    - Matt M.

  • by bunk009,

    bunk009 bunk009 Feb 5, 2015 12:39 PM in response to Matt_M.
    Level 1 (0 points)
    Feb 5, 2015 12:39 PM in response to Matt_M.

    Hi Matt,

     

    Thanks so much for your response.  I appreciate the article, however I have already seen it and none of the tips seem to help.  At night, my phone IS plugged in, locked and connected wifi.  I DO have plenty of storage space and everything else is in working order.  Up until January 31, it would backup itself over night.  Now we are here, on February 5, and even though my phone is plugged in and locked and connected to wifi EVERY NIGHT, it still says the last backup was on the 31st.  The same issue seems to be happening with my iPad.  It's very frustrating.  On my iPad, I did a manual backup and it won't complete.  It takes HOURS literally.  It used to take less than 5 minutes.

     

    Also, I'm not sure if this matters or not since I'm using the iCloud photo library beta, but when I look at the different things being backed up by iCloud, camera roll says "no data..."

  • by Matt_M.,

    Matt_M. Matt_M. Feb 5, 2015 2:54 PM in response to bunk009
    Community Operations
    Feb 5, 2015 2:54 PM in response to bunk009

    Hey bunk009,

     

    Thanks for the follow up. I’m sorry to hear that you are still experiencing these issues. If you have exhausted all of the steps in the troubleshooting article I provided, it may be best to have someone look into this in a more personalized support environment by using another one of Apple’s support channels. To get started with that process, you can visit https://getsupport.apple.com/ 

     

     

    - Matt M.