HT202118: Restore your Apple TV to its factory settings

Learn about Restore your Apple TV to its factory settings
juliaaguliaaa
Level 1 (0 points)

Q: My apple TV is not appearing in my itunes.

My apple TV was having internet issues recently and was not connecting to the internet via an ethernet cord. I switched the settings to wireless, and it worked fine for one day. I tried to use my apple TV today, and the light will not stop blinking. Upon turning my TV on, it said I need to connect my apple TV to my itunes account. I have plugged the micro USB cord into my

Apple TV, OS X Mavericks (10.9.5)

Posted on Feb 3, 2015 3:16 PM

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juliaaguliaaa

Q: My apple TV is not appearing in my itunes.

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  • by vazandrew,

    vazandrew vazandrew Feb 3, 2015 4:51 PM in response to juliaaguliaaa
    Level 6 (19,016 points)
    Apple TV
    Feb 3, 2015 4:51 PM in response to juliaaguliaaa

    Make sure you are following the steps exactly (unplug all cables, connect micro usb, if using a 3rd gen reconnect power)

    Connect directly to computer not a keyboard port or USB hub. Try a different cable

  • by C.Jason,

    C.Jason C.Jason Mar 23, 2015 11:37 PM in response to vazandrew
    Level 1 (0 points)
    Mar 23, 2015 11:37 PM in response to vazandrew

    A small but significant factor - make sure the Mac/PC that you are connecting your Apple TV to has Internet connectivity. The restore or update process invloves a verification process.

  • by guardiancs,

    guardiancs guardiancs Mar 31, 2015 7:08 PM in response to juliaaguliaaa
    Level 1 (5 points)
    Mar 31, 2015 7:08 PM in response to juliaaguliaaa

    I had the same issue.  It worked when I connected the microusb to the AppleTV first, then connected it to the PC without power and with iTunes installed and open. Windows downloaded the drivers and installed it.  I added power last.

     

    ITunes immediately displayed the Apple TV recovery options.

    Good luck