HT202118: Restore your Apple TV to its factory settings

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lampmail
Level 1 (0 points)

Q: Latest Apple TV update will not install

I tried both methods listed here on my 3rd generation, but still fails even when hooking up to the Mac.

Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support

Posted on Feb 3, 2015 6:34 PM

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lampmail

Q: Latest Apple TV update will not install

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  • by vazandrew,

    vazandrew vazandrew Feb 3, 2015 6:47 PM in response to lampmail
    Level 6 (19,016 points)
    Apple TV
    Feb 3, 2015 6:47 PM in response to lampmail

    Take it to Apple

  • by R C-R,

    R C-R R C-R Feb 4, 2015 2:15 AM in response to lampmail
    Level 6 (17,623 points)
    Feb 4, 2015 2:15 AM in response to lampmail

    Are you trying to restore your ATV 3 to factory settings or update its software to version 7.0.3? Restoring it to the factory settings will wipe out all your customized settings, which I'm guessing is not what you want.

     

    If you just want to update the software, on the ATV use Settings > General > Software Updates > Update Software.

     

    When I did this, the first attempt failed with a message that I think meant the download of the new software stalled out. But I tried again a few minutes later & the software did download & install successfully, although the progress bar time remaining message during the download fluctuated wildly, going from "3 minutes remaining" back to "4 minutes" so often that I thought it would never complete.

     

    It seems for this update, patience & perseverance are required.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 5:24 AM in response to lampmail
    Level 10 (103,341 points)
    Apple TV
    Feb 4, 2015 5:24 AM in response to lampmail

    Welcome to the Apple Community.

     

    If your Apple TV fails to restore through iTunes……..

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.

  • by Jrs64,

    Jrs64 Jrs64 Feb 4, 2015 6:38 AM in response to lampmail
    Level 1 (0 points)
    Feb 4, 2015 6:38 AM in response to lampmail

    DDo you mean the screen goes black and blank for several minutes while updating? 3-4 minutes and I see a wheel turning on the screen?