HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

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Gilmorel

Q: My ipad seems to lock up when I am reading email. I turn off and back on several times to get through my email. This happens at other places akso not just at my home.  This is getting very old and I am tired of extra time this takes.

My iPad Air locks up when I am reading my email. I shut it down and restart it will work for a while then locks up again

soooo frustrating turning it on and off

this will happen at different places in community not just at home

also my iPhone 5 will not alert me when a text comes through. I will restart and it works for one text then silent

i I took it into AT&T store and they said notify Apple after attempting to fix it

i iam so frustrated I am thinking about going with Android like my husband did. He has had zero problems

i idid love apple products but this is getting old

iPad Air, iOS 8.1.3

Posted on Feb 3, 2015 5:57 PM

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Q: My ipad seems to lock up when I am reading email. I turn off and back on several times to get through my email. This happens at ot ... more

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  • by Carolyn Samit,Helpful

    Carolyn Samit Carolyn Samit Feb 3, 2015 6:00 PM in response to Gilmorel
    Level 10 (122,650 points)
    Apple Music
    Feb 3, 2015 6:00 PM in response to Gilmorel

    Reset both devices ...

     

     

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

    If that doesn't help, tap Settings > General > Reset > Reset All Settings

     

    No data is lost due to a reset.