Please check my EtreCheck report. Thank you!

Question

floatingboy Author

Level 1

0 points

Please check my EtreCheck report. Thank you!

Problem description:

Slow performance since upgrading to Yosemite. MacBook Pro, 2.4 Ghz, 4 GB Ram. 40 GB free disk space.

EtreCheck version: 2.1.8 (121)

Report generated February 4, 2015 at 12:02:03 AM EST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro (13-inch, Mid 2010) (Technical Specifications)

MacBook Pro - model: MacBookPro7,1

1 2.4 GHz Intel Core 2 Duo CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1067 MHz ok

BANK 1/DIMM0

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery Health: Check Battery - Cycle count 799

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1280 x 800

System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 3 days 14:30:55

Disk Information: ℹ️

TOSHIBA MK2555GSXF disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (34.34 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

MATSHITADVD-R UJ-898

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.mobile-stream.driver.EasyTetherUSBEthernet (1.0.7 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) [Click for support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9.1 - SDK 10.4) [Click for support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9.1 - SDK 10.-1) [Click for support]

[loaded] com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6) [Click for support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9.1 - SDK 10.4) [Click for support]

Startup Items: ℹ️

HP IO: Path: /Library/StartupItems/HP IO

Startup items are obsolete in OS X Yosemite

Problem System Launch Agents: ℹ️

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.Maps.pushdaemon.plist

[killed] com.apple.printtool.agent.plist

[killed] com.apple.SafariNotificationAgent.plist

[killed] com.apple.sbd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.secd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

13 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.AssetCacheLocatorService.plist

[killed] com.apple.awdd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.GSSCred.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.periodic-daily.plist

[killed] com.apple.periodic-weekly.plist

[killed] com.apple.softwareupdate_download_service.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.wdhelper.plist

13 processes killed due to memory pressure

Launch Agents: ℹ️

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.hp.help.tocgenerator.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.avid.bsd.shoe.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[running] com.paceap.eden.licensed.plist [Click for support]

[loaded] PACESupport.plist [Click for support]

User Launch Agents: ℹ️

[running] .dat014d.000 (hidden) [Click for support]

/Applications/Google Chrome.app/Contents/Versions/34.0.1847.137/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper /Applications/Google Chrome.app/Contents/Versions/34.0.1847.137/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper /Applications/Google Chrome.app/Contents/Versions/34.0.1847.137/Google Chrome Helper.app/Contents/MacOS/Google Chrome Helper --type=service

[loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[running] com.google.Chrome.framework.plist [Click for support]

[failed] com.nero.HSMMonitor.plist [Click for support]

[running] com.spotify.webhelper.plist [Click for support]

User Login Items: ℹ️

GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)

iTunesHelper UNKNOWN Hidden (missing value)

Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)

Internet Plug-ins: ℹ️

o1dbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

AmazonMP3DownloaderPlugin1017277: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]

net.juniper.DSSafariExtensions: Version: Unknown [Click for support]

OVSHelper: Version: 1.0 [Click for support]

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.1 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Flash Player: Version: 16.0.0.296 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0 - SDK 10.7

googletalkbrowserplugin: Version: 5.40.2.0 - SDK 10.8 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 10.1.13 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

Safari Extensions: ℹ️

DivX HiQ

DivX Plus Web Player HTML5 <video>

Audio Plug-ins: ℹ️

DVCPROHDAudio: Version: 1.3.2

3rd Party Preference Panes: ℹ️

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 214.86 GB

Destinations:

Backup [Local]

Total size: 319.73 GB

Total number of backups: 4

Oldest backup: 2014-01-13 02:54:35 +0000

Last backup: 2015-01-29 19:40:58 +0000

Size of backup disk: Too small

Backup size 319.73 GB < (Disk used 214.86 GB X 3)

Top Processes by CPU: ℹ️

13% WindowServer

1% launchd

0% com.apple.WebKit.Plugin.64

0% VLC

0% ps

Top Processes by Memory: ℹ️

180 MB com.apple.WebKit.Plugin.64

125 MB Safari

107 MB com.apple.WebKit.WebContent

90 MB Finder

60 MB DictationIM

Virtual Memory Information: ℹ️

128 MB Free RAM

1.17 GB Active RAM

1.05 GB Inactive RAM

633 MB Wired RAM

48.90 GB Page-ins

1.94 GB Page-outs

Diagnostics Information: ℹ️

Feb 3, 2015, 09:07:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/VLC_2015-02-03-210716_[redacte d].crash

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Feb 3, 2015 9:14 PM

Reply

Answer 1

John Galt

Level 10

161,788 points

Feb 4, 2015 9:06 AM in response to floatingboy

4 GB is a modest configuration and the minimum practical amount for acceptable performance. If you actually need to use all those Internet Plug-ins you should purchase and install more memory.

Google products run poorly on Macs regardless of memory or other finite system resources. Even a robustly configured Mac is going to be hobbled by Chrome's plethora of system modifications, daemons, "helpers" and so forth. Smart Mac users don't use Chrome, Google Drive, Google Talk, Google anything. Use Google's products as you wish, but by doing so you must accept the detrimental effect on your Mac's performance, as well as forfeit an unknown amount of what you may consider private details of your personal life.

I recommend you use a browser written by those who know how to develop efficient OS X apps. Google is not one of them.

Reply

Answer 2

Allan Jones

Level 10

84,956 points

Feb 4, 2015 9:26 AM in response to John Galt

John,

When the OP follows that Apple RAM link, he will find Apple does not have RAM available for his model..

floatingboy,

If you give us an idea of where you are located, perhaps we can recommend a known-good RAM vendor. for your model.

from your report: I agree with John's assessment. One other thing to check is DivX. Historically, outdated version have caused some issues. Make sure it is fully updated.

Reply

Answer 3

John Galt

Level 10

161,788 points

Feb 4, 2015 9:32 AM in response to floatingboy

Other than Apple there are only two vendors with which I have personal experience and can recommend: Crucial and OWC. People have reported problems with many other brands, yet Crucial and OWC's prices are as good as any you are likely to find. You may also find brands recommended by other ASC contributors but I have no experience with them.

Go to Crucial and download the little app that examines your system and recommends RAM upgrade options.

Their prices are good but don't have to buy memory from them - determine what you need and buy it from Crucial or OWC / MacSales.

Reply

Answer 4

floatingboy Author

Level 1

0 points

Feb 4, 2015 11:25 AM in response to John Galt

First of all, thank you both for taking the time to answer. I have trashed a lot of the plug-ins, leaving only:

Default Browser: Version: 600 - SDK 10.10

FlashPlayer-10.6: Version: 16.0.0.296 - SDK 10.6

Flash Player: Version: 16.0.0.296 - SDK 10.6

QuickTime Plugin: Version: 7.7.3

AdobePDFViewer: Version: 10.1.13

Silverlight: Version: 5.1.30514.0 - SDK 10.6

I'm not sure that I need the QuickTime one though. As far as the RAM upgrade goes, I'm definitely on board. I remember in past machines I've had to upgrade in equivalent pairs, But I see on OWC that they offer non-matched pairs. If so, could I theoretically leave one of my 2GB sticks in and get an 8GB one beside it?

Reply

Answer 5

John Galt

Level 10

161,788 points

Feb 4, 2015 1:32 PM in response to floatingboy

You could. I think you'll see a definite performance with just 8 GB though.

Don't delete QuickTime Player. You are likely to need that more than you would Adobe Flash Player.

Many websites no longer use Flash for video. If you delete anything, start with that. You may not require Silverlight either. Netflix no longer requires Microsoft Silverlight unless your hardware does not have the graphics capability it uses in lieu of software. I am nearly certain no 13 inch Macs have that hardware though, so you might need Silverlight.

Netflix movies that would cause Macs to deplete battery life quickly while running Silverlight will no longer do that after Silverlight is uninstalled. Amazon still requires Silverlight though. You certainly don't need Adobe software to view PDFs.

The inefficient and resource-demanding software to be avoided is anything from Adobe, Google, or Microsoft. None of those companies have expressed any interest in developing efficient OS X code, or iOS code for that matter. They certainly haven't demonstrated any ability to do so.

Reply

Answer 6

floatingboy Author

Level 1

0 points

Feb 5, 2015 6:17 AM in response to John Galt

Thanks again for replying. I do need Silverlight, so that will stay. I just now completed the update to 10.10.2 and I can already see a big difference. Safari was hanging up constantly, and now it seems much snappier. Maybe I can put off the memory upgrade and SSD hybrid drive for a little longer... 🙂 I did also just remove the Adobe plugins right before I upgraded the OS. I wonder how much of the difference that is responsible for.

Reply

Answer 7

Csound1

Level 9

60,153 points

Feb 5, 2015 6:19 AM in response to John Galt

John Galt wrote:

Other than Apple there are only two vendors with which I have personal experience and can recommend: Crucial and OWC.

Almost the same here, I know and have dealt with both, but I recommend OWC only.

Reply

Answer 8

John Galt

Level 10

161,788 points

Feb 5, 2015 7:20 AM in response to floatingboy

I did also just remove the Adobe plugins right before I upgraded the OS.

The degree to which Adobe Flash or other Adobe plugins influence performance, I can't say for certain since I got rid of all their software some time ago. From the security alerts I see though, Flash vulnerabilities appear almost weekly. Keeping Adobe Flash Player up to date began to take almost as much effort as maintaining a Windows PC, and I don't have time for that. If you don't absolutely require Flash it's best to keep it off your Mac.

Reply

Answer 9

floatingboy Author

Level 1

0 points

Feb 5, 2015 10:43 AM in response to John Galt

I came across an embedded video on Facebook that wouldn't play without the FlashPlayer plugin. I reinstalled it, half just to see how it would affect performance. So far so good. Things are still much better after the OS update. They must have fixed a few things!

Reply

Answer 10

John Galt

Level 10

161,788 points

Feb 5, 2015 12:09 PM in response to floatingboy

Count Facebook as another target for scam artists, to be avoided as the fetid open human waste pit it resembles. Enter at your peril.

Reply