Q: Internal Mic is not working... While Earphone Mic and Speaker are fine
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Feb 5, 2015 2:48 PMby judysings,Hi PC_55,
If you are having issues with the microphone on your iPhone 5s, try these troubleshooting steps:
If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203792Test the microphone
To find out if there is an issue with the microphone itself—and not the app you're using or your cellular connection—test the microphone with the built-in Voice Memos app. Speak into the microphone and then play back the recording. You should be able to hear your voice clearly.
Fix common issues
Follow these steps, testing after each with Voice Memos.
- Unplug anything plugged into the headset jack.
- If you're on a call and holding your phone next to your ear, speak into the microphone and make sure you don't block it with your fingers or shoulder.
- If you're using a screen protector or case that covers the microphone, remove it. Clear any debris from the microphones.
- Restart your device.
- Update to the latest version of iOS.
If you've tried these steps and people still can't hear you well on calls, contact Apple Support.
Last Modified:Hope this helps ...
- Judy
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Feb 12, 2015 1:53 PMby judysings,Hi PC_55,
It sounds like this is a hardware issue. Contact Apple technical support or take your device to the nearest Apple Store or Apple Authorized Service Provider (AASP) for diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
- Judy
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May 17, 2015 12:02 PMby Avatarzuko,I Have same problem, sound recorded by voice memo and other apps are very muffled, even not hear at all when I replay the recording, but when I use siri, it catch by voice clearly and understand what I said, also when I'm try to record video, not problems at all, sound are recorded with the video
