mughaly05
Level 1 (0 points)

Q: forgot passcode.....

Dear Support Analyst,

I have forgot passcode and entered it wrong six time my phone got disabled. I took it to a shop and the guy restored the phone. But at activation screen when I am giving my apple id with which I logged in iTunes on my phone was not accepted. It prompt me with login S*****@I****.com to activate account.

I have purchase invoice, box and IMEI number with me.

Could you please provide me assistance how to resolve the said issue?

iPhone 5s, iOS 8.1.3

Posted on Feb 3, 2015 11:46 PM

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mughaly05

Q: forgot passcode.....

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  • by judysings,

    judysings judysings Feb 5, 2015 2:57 PM in response to mughaly05
    Community Specialists
    Feb 5, 2015 2:57 PM in response to mughaly05

    Hello mughaly05,

    It sounds like your Apple ID has been locked, and you may need to change your password before you can activate your iPhone.

    If your Apple ID has been locked - Apple Support
    http://support.apple.com/en-us/HT204106

    If your Apple ID has been locked

    If you or someone else enters your password incorrectly too many times, your Apple ID will automatically be locked to protect your security.  

     

    You might see one of these alerts:

    • “This Apple ID has been disabled for security reasons”
    • "You can't sign in because your account was disabled for security reasons"
    • "This Apple ID has been locked for security reasons"

    If your Apple ID was locked, you can go to iForgot to unlock it with your existing password or reset your password. You can also click the Reset Password or Forgot Password button in the alert. Remember to type your full email address when you're asked to enter your Apple ID. For example, username@icloud.com or username@gmail.com. If you use two-step verification for Apple ID, you need to use your recovery key and a trusted device to regain access to your account.

    If you can't reset your password and you don't use two-step verification, contact Apple Support. 

    Update your password in iCloud settings

    After you change your password, you might need to update it in iCloud settings on your devices.

    iPhone, iPad, or iPod touch

    1. Go to Settings > iCloud.
    2. Tap Edit, if asked.
    3. Type your new password and tap Done.

    Mac

    1. Go to Apple menu > System Preferences.
    2. Click iCloud.
    3. Click Sign Out.
    4. Type your new password and click Sign In.

    Windows

    1. Choose Start > Control Panel.
    2. Double-click iCloud.
    3. Click Sign Out.
    4. Type your new password and click Sign In.

    Email

    If you use an email app to get iCloud email, the app will ask you to enter your new password when you check for mail. If OS X Mail doesn't ask you for your password, check your Mail preferences. For any other mail app, check the app's documentation to get help changing your email password.

    Update other services, such as iTunes and FaceTime

    If you use your Apple ID in the iTunes Store, App Store, iBooks Store, iMessage, Game Center, or FaceTime, you might need to update your password for those services.

    iPhone, iPad, or iPod touch

    1. Go to Settings and tap the service. 
    2. Tap your Apple ID. For iMessage, tap Send & Receive and then tap your Apple ID. 
    3. Tap Sign Out.
    4. Sign in with your Apple ID and your new password.

    Mac or PC

    If you try to sign in to the iTunes Store or Mac App Store, make a purchase, or update an app, you'll be asked to enter your password.

    Last Modified:

     

    If your Apple ID is working, and you are still not able to activate your iPhone, follow these steps:

    Get help activating your iPhone - Apple Support
    http://support.apple.com/en-us/HT201407

     

    Get help activating your iPhone

    Use this information if you see an an error message when you try to activate your iPhone.

     

    Your iPhone might display one of these messages when you try to activate it:

    • "Your iPhone could not be activated because the activation server is temporarily unavailable"
    • "The SIM card inserted in this iPhone does not appear to be supported"
    • "The iPhone is not recognized and cannot be activated for service"
    • "iTunes was unable to verify your device"

    Try these steps:

    1. If your carrier provided a SIM card, make sure it's in your iPhone.
    2. Restart the iPhone.
    3. Try to reach the activation server another way, then try to activate.
      • Try connecting to a known-good Wi-Fi network if you can't activate using a cellular data connection.
      • Try connecting to iTunes if you can't activate using Wi-Fi.
    4. Restore the iPhone.
    5. Check the system status for iOS Device Activation. If the iOS Device Activation status isn't green, try activating your iPhone later.

    If you receive an alert message when you try to activate your iPhone, place the iPhone in recovery mode and perform a restore. If you still can't complete the setup assistant due to an activation error, contact Apple for assistance.

    If you're asked to enter a password to proceed with activating the iPhone, Activation Lock might be enabled as part of Find my iPhone.

     

    Last Modified:

    I hope this information helps ....

     

    - Judy