How to remove osx.trojan.geneio-1

Hi Irmcvan. Clamxav does not get rid of al the file for this adware virus. One that I know does is Adware medic. but you need to be running 10.7 or higher to use it. You do not say what your operating system is so I will give you the link for adware medic. http://www.adwaremedic.com/index.php If you have to remove it manually,here is that link. http://www.wikihow.com/Delete-Genieo

Yes . he is a contributor on this site.

Hi Irmcvan. I was going to tell you to delete the files that clamx quarantined, but you would need to go into the quarantined file to make sure that they are only the files for geneio. That other link I gave you shows the files that are part of this virus. You should write them down. As to safari. Are you saying that you cannot open safari preferences at all? Can you click safari upper left and click reset? And then try to use the preferences.You maystill have something in the extensions that is causing the popups.

I think clamx grabbed some things out of safari it shouldn't have and and Quarantined them Did you look in the clamx quarantine file to see. In you home folder /library /preferences delete safari plist and try safari again. If still the same ,go and click on safari/about safari and take note of the version. Go to apple/support/ downloads/browse by product and inter into the search the safari version you have and download and then reinstall it. When you get to the support page the download and update link is down at the bottom.

lrmcvan wrote:

Unable to take Snapshot or Scan in AdwareMedic - greyed out.

I'm the author of AdwareMedic. Are you getting any kinds of error messages in AdwareMedic, or are all its menus and the buttons in its main window simply grayed out and unresponsive?

It sounds like you were able to run a scan earlier and it reported that no adware was found. Any files that ClamXav quarantined would not be detected, because they have been removed.

Good to hear! That other popup was not exactly adware. but the option I gave for deleting safari plist worked so we didn't need to try anything else. I was wrong about clamx doing something to safari.

Hello lrmcvan,

When you tried to open Safari, what error did you get that prevented you from opening Safari?

Genieo_support wrote:

Hello lrmcvan,

When you tried to open Safari, what error did you get that prevented you from opening Safari?

You should be aware that the above message was posted by the very people responsible for creating the Genieo adware.

Please don't follow the advice given by Genieo_Support, Thomas r is quite correct Genieo is adware, these people simply want to infect your system.

There are times when I'm glad that I'm not at all smart enough to understand everything that's being said here.

All I know is my secretaries computer became compromised when she inadvertently allowed Genieo to install itself, after which she found it very difficult to get any work done, since much of her work was web based and she was perpetually interrupted by adverts popping up.

I ran Thomas's adwaremedic software and the problem was gone. I certainly wasn't going to trust anything from Genieo that's for sure.

There are times when you really don't need to be all smart to see what's going on. Adwaremedic works, why risk using anything else.