Apple TV second gen Problems streaming

Hi

I have a second generation Apple tv and we frequently have problems with streaming content whether

it is HBO GO or Amazon prime. We are up to date with our updates. Could this be a problem

because we have a second generation product? Please advise.


Bella

Apple TV

Posted on Feb 4, 2015 8:22 AM

Reply
5 replies

Feb 4, 2015 9:42 AM in response to BellaHMB

Well, having read the app, it does indeed say that it will work with AirPlay (many have said this isn't possible, I just took it as read they were correct).


No I don't think it's anything to do with it being an older Apple TV, if you are having problems using AirPlay, you most likely have a problem with your wifi network.


Try the following steps, check whether things are working after each step where appropriate, before trying the next.


  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device.


If you are still having problems, the following article(s) may help you.


Troubleshooting AirPlay

Troubleshooting Wi-Fi networks and connections

Recommended Wi-Fi settings

Wifi Diagnostic Software (for Mac users)

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Apple TV second gen Problems streaming

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