BellaHMB
Level 1 (0 points)

Q: Apple TV second gen Problems streaming

Hi

I have a second generation Apple tv and we frequently have problems with streaming content whether

it is HBO GO or Amazon prime. We are up to date with our updates. Could this be a problem

because we have a second generation product?  Please advise.

 

Bella

Apple TV

Posted on Feb 4, 2015 8:22 AM

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BellaHMB

Q: Apple TV second gen Problems streaming

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 8:53 AM in response to BellaHMB
    Level 10 (104,463 points)
    Apple TV
    Feb 4, 2015 8:53 AM in response to BellaHMB

    Neither of those services are available on the Apple TV and both apps block their use with AirPlay from a mobile device.

  • by BellaHMB,

    BellaHMB BellaHMB Feb 4, 2015 8:57 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 4, 2015 8:57 AM in response to Winston Churchill

    Well that is interesting. We use my ipad mini to mirror/airplay Amazon prime. But there is an HBOGO option

    on the menu of my apple tv.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 9:02 AM in response to BellaHMB
    Level 10 (104,463 points)
    Apple TV
    Feb 4, 2015 9:02 AM in response to BellaHMB

    You're correct about HBO GO, I thought it was just HBO on the Apple TV, but there we go. I think you may have been mistaken about AirPlay though.

  • by BellaHMB,

    BellaHMB BellaHMB Feb 4, 2015 9:36 AM in response to Winston Churchill
    Level 1 (0 points)
    Feb 4, 2015 9:36 AM in response to Winston Churchill

    Yes, we use hbo go directly through Apple TV. We stream Amazon prime through my ipad then airplay to the TV.

    My question really is do you think my streaming buffer delays could be because my apple

    tv is from 2010?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 9:42 AM in response to BellaHMB
    Level 10 (104,463 points)
    Apple TV
    Feb 4, 2015 9:42 AM in response to BellaHMB

    Well, having read the app, it does indeed say that it will work with AirPlay (many have said this isn't possible, I just took it as read they were correct).

     

    No I don't think it's anything to do with it being an older Apple TV, if you are having problems using AirPlay, you most likely have a problem with your wifi network.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)