crisscod
Level 1 (0 points)

Q: I get the messege on apple tv 3g "an error occured this content. Try again later"

every time when I try to play a movie bigger than 1:35:00 min from iphone 5s I get this messege. i have 2 apple TVs and on both. Please help me with this. Thanks

Apple TV (3rd generation), iOS 8.1.3

Posted on Feb 4, 2015 1:16 PM

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crisscod

Q: I get the messege on apple tv 3g "an error occured this content. Try again later"

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 1:42 PM in response to crisscod
    Level 10 (104,380 points)
    Apple TV
    Feb 4, 2015 1:42 PM in response to crisscod

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

  • by crisscod,

    crisscod crisscod Feb 4, 2015 3:54 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 4, 2015 3:54 PM in response to Winston Churchill

    i have try all this, including restore to factory default reinstall softwere online and with itunes on laptop, my network speed on 5Ghz wifi is 96Mbs on download. It must be a bug or someting. What else I can do? Thanks!

  • by vazandrew,

    vazandrew vazandrew Feb 4, 2015 5:36 PM in response to crisscod
    Level 6 (19,267 points)
    Apple TV
    Feb 4, 2015 5:36 PM in response to crisscod

    It's best to change to 2.4Ghz