email problem after upgrading to ios 8.1.3

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Level 1

4 points

email problem after upgrading to ios 8.1.3

After upgrading to ios 8.1.3 my wife and I are having problems with our separate iPods downloading email messages from our Hotmail accounts. Synchronisation can be slow, sometimes doesn't happen, and at other times the header information downloads but a message says the content could not be downloaded from the server. Swiping down to do an email refresh doesn't solve it. Closing down the email app and switching the iPod off and on does cause the message to download properly. Of course it could be a MSN/Hotmail problem, but it seems suspicious it has coincided with the 8.1.3 upgrade. As a cold reboot solves the problem, I think it is a problem with ios 8.1.3.

iPod touch, iOS 8.1.3

Posted on Feb 4, 2015 2:43 PM

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Answer 1

lllaass

Level 10

210,411 points

Feb 4, 2015 2:55 PM in response to WebApp41

I have not seen that problem posted here before.

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Answer 2

WebApp41 Author

Level 1

4 points

Feb 4, 2015 3:14 PM in response to lllaass

There's a similar problem reported regarding Gmail accounts after upgrading to 8.1.3 on iPads.

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Answer 3

lllaass

Level 10

210,411 points

Feb 4, 2015 3:18 PM in response to WebApp41

If you do not mind losing all the HotMail messages currently on the iPod then you can try deleting the account from the iPod and reenter the settings.

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Answer 4

WebApp41 Author

Level 1

4 points

Feb 4, 2015 3:23 PM in response to lllaass

I didn't really want to risk doing that, as it might affect my calendar and contacts too which also come from my MSN/Hotmail account.

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Answer 5

Russ259

Level 1

4 points

Mar 2, 2015 1:10 PM in response to WebApp41

I have this exact problem with gmail and have been unable to solve it. I checked my account, smtp settings, everything is as it should be. I deleted my account (twice!), and then added it back in. No help.

The problem however didn't appear right away for me on my ipad (3e gen). It occurred rather spontaneously in the last week of february.

Strangely, it recognizes my account, and I can send e-mails with it. So the problems seems to be on the receiving side. It recognizes the structure of my gmail, but all the folders are empty. On my iphone 5 I do not have this problem.

My workaround for now: download the google gmail app and use that to check my mail. Sending still works with the ipad mail app. But it is frustrating not being able to use this to receive mail.

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