Slow system, app cleanup

Question

Slow system, app cleanup

I have had a MacBook Air for a number of years now, now running the latest version of Yosemite. Some of the apps on my system have been uninstalled incorrectly over the years (my fault) and I am sure I also have a good amount of 'junk' laying around on my hard drive. I have learned, over the years, to use programs like App Cleaner to properly get rid of apps, but my system is running a little sluggishly lately, so I'm wondering if there is a good way of removing any remaining parts of long-deleted applications or finding pieces that can be safely removed.

Make sense?

MacBook Air (13-inch Late 2010), Mac OS X (10.7.5)

Posted on Feb 4, 2015 2:56 PM

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Answer 1

Old Toad

Level 10

216,686 points

Feb 4, 2015 3:41 PM in response to laurafromtoronto

Download and run Etrecheck. Copy and paste the results into your reply. It's a diagnostic tool that was developed by one of the most respected users here in the ASC to help identify the more obvious culprits.

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Answer 2

Linc Davis

Level 10

209,739 points

Feb 4, 2015 4:45 PM in response to laurafromtoronto

Your assumption as to what's causing the problem may not be correct.

When you have a slowdown, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

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Answer 3

Feb 5, 2015 5:40 AM in response to Old Toad

Thanks, OT. I ran Etrecheck and saw that I had some Adware, so I installed and ran AdwareMedic. It found and removed some adware, but there is still one showing up when I rerun Etrecheck. Interesting program, Etrecheck. Thanks for the recommendation.

Here are the latest results:

Problem description:

My system has been ‘sluggish’ lately…..

EtreCheck version: 2.1.8 (121)

Report generated February 5, 2015 at 8:34:37 AM EST

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Click the [Adware! - Remove] links for help removing adware.

Hardware Information: ℹ️

MacBook Air (13-inch, Late 2010) (Technical Specifications)

MacBook Air - model: MacBookAir3,2

1 1.86 GHz Intel Core 2 Duo CPU: 2-core

2 GB RAM Not upgradeable

BANK 0/DIMM0

1 GB DDR3 1067 MHz ok

BANK 1/DIMM0

1 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en0: 802.11 a/b/g/n

Battery Health: Normal - Cycle count 598

Video Information: ℹ️

NVIDIA GeForce 320M - VRAM: 256 MB

Color LCD 1440 x 900

System Software: ℹ️

OS X 10.10.1 (14B25) - Time since boot: 0:1:35

Disk Information: ℹ️

APPLE SSD TS256C disk0 : (251 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 250.14 GB (132.87 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ℹ️

Apple Internal Memory Card Reader

Apple Inc. FaceTime Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Gatekeeper: ℹ️

Mac App Store and identified developers

Adware: ℹ️

Geneio [Adware! - Remove]

Kernel Extensions: ℹ️

/Applications/DiskWarrior.app

[not loaded] com.alsoft.Preview (4.4) [Click for support]

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]

/Applications/Transmit 2.app

[not loaded] com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.5) [Click for support]

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Click for support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.9) [Click for support]

/System/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.0.1) [Click for support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]

/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Click for support]

Problem System Launch Agents: ℹ️

[killed] com.apple.accountsd.plist

[killed] com.apple.AirPlayUIAgent.plist

[killed] com.apple.bird.plist

[killed] com.apple.CallHistoryPluginHelper.plist

[killed] com.apple.CallHistorySyncHelper.plist

[killed] com.apple.cloudd.plist

[killed] com.apple.coreservices.appleid.authentication.plist

[killed] com.apple.coreservices.uiagent.plist

[killed] com.apple.icloud.fmfd.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.pbs.plist

[killed] com.apple.pluginkit.pkd.plist

[killed] com.apple.scopedbookmarkagent.xpc.plist

[killed] com.apple.secd.plist

[killed] com.apple.secinitd.plist

[killed] com.apple.security.cloudkeychainproxy.plist

[killed] com.apple.soagent.plist

[killed] com.apple.spindump_agent.plist

[killed] com.apple.syncdefaultsd.plist

[killed] com.apple.tccd.plist

[killed] com.apple.telephonyutilities.callservicesd.plist

22 processes killed due to memory pressure

Problem System Launch Daemons: ℹ️

[killed] com.apple.awdd.plist

[killed] com.apple.cache_delete.plist

[killed] com.apple.coresymbolicationd.plist

[killed] com.apple.ctkd.plist

[killed] com.apple.icloud.findmydeviced.plist

[killed] com.apple.iconservices.iconservicesagent.plist

[killed] com.apple.iconservices.iconservicesd.plist

[killed] com.apple.ifdreader.plist

[killed] com.apple.MobileFileIntegrity.plist

[killed] com.apple.nehelper.plist

[killed] com.apple.networkd_privileged.plist

[killed] com.apple.nsurlsessiond.plist

[killed] com.apple.sandboxd.plist

[killed] com.apple.secinitd.plist

[killed] com.apple.softwareupdated.plist

[killed] com.apple.sysmond.plist

[killed] com.apple.tccd.system.plist

[killed] com.apple.wdhelper.plist

18 processes killed due to memory pressure

Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.adobe.CS5ServiceManager.plist [Click for support]

[loaded] com.avast.userinit.plist [Click for support]

[failed] com.google.keystone.agent.plist [Click for support] [Click for details]

[running] com.rosettastone.rosettastonedaemon.plist [Click for support]

[not loaded] com.seagate.SeagateStorageGauge.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[not loaded] com.adobe.SwitchBoard.plist [Click for support]

[loaded] com.avast.init.plist [Click for support]

[loaded] com.avast.uninstall.plist [Click for support]

[loaded] com.avast.update.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[not loaded] com.microsoft.office.licensing.helper.plist [Click for support]

User Launch Agents: ℹ️

[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[not loaded] com.adobe.ARM.[...].plist [Click for support]

[failed] com.avast.home.userinit.plist [Click for support]

[not loaded] com.zeobit.MacKeeper.Helper.plist [Click for support]

User Login Items: ℹ️

GrowlHelperApp Application (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)

AdobeResourceSynchronizer Application (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

iTunesHelper UNKNOWN (missing value)

WeatherBug Alert Application (/Applications/WeatherBug Alert.app)

TransmitMenu Application (/Applications/Transmit 2.app/Contents/MacOS/TransmitMenu.app)

Touro Cloud Backup UNKNOWN (missing value)

RealPlayer Downloader Agent Application (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

TuneupMyMac UNKNOWN (missing value)

Internet Plug-ins: ℹ️

DirectorShockwave: Version: 11.5.9r615 [Click for support]

OVSHelper: Version: 1.0 [Click for support]

Default Browser: Version: 600 - SDK 10.10

Flip4Mac WMV Plugin: Version: 3.3.1.3 - SDK 10.8 [Click for support]

RealPlayer Plugin: Version: Unknown [Click for support]

Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]

DivXBrowserPlugin: Version: 2.1 [Click for support]

Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 9.5.5 [Click for support]

JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version

User internet Plug-ins: ℹ️

CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]

Safari Extensions: ℹ️

DivX Plus Web Player HTML5 <video>

DivX HiQ

Avast Online Security

searchtab

Open in Internet Explorer

3rd Party Preference Panes: ℹ️

DivX [Click for support]

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Growl [Click for support]

MacFUSE [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 250.14 GB Disk used: 117.27 GB

Destinations:

Backups [Local]

Total size: 999.50 GB

Total number of backups: 107

Oldest backup: 2012-05-02 21:31:32 +0000

Last backup: 2015-01-15 13:30:39 +0000

Size of backup disk: Excellent

Backup size 999.50 GB > (Disk size 250.14 GB X 3)

TOURO [Local]

Total size: 499.76 GB

Total number of backups: 26

Oldest backup: 2014-05-08 04:01:14 +0000

Last backup: 2015-02-03 03:26:27 +0000

Size of backup disk: Adequate

Backup size 499.76 GB > (Disk used 117.27 GB X 3)

Top Processes by CPU: ℹ️

12% mds_stores

10% WindowServer

1% launchd

1% RealPlayer Downloader Agent

0% SystemUIServer

Top Processes by Memory: ℹ️

112 MB com.avast.daemon

63 MB mds_stores

43 MB Messages

32 MB CalendarAgent

30 MB mds

Virtual Memory Information: ℹ️

376 MB Free RAM

507 MB Active RAM

550 MB Inactive RAM

328 MB Wired RAM

2.54 GB Page-ins

7 MB Page-outs

Diagnostics Information: ℹ️

Feb 5, 2015, 08:32:47 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-05-083247_[redacted].crash

Feb 5, 2015, 08:31:32 AM Self test - passed

Feb 5, 2015, 07:40:10 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-05-074010_[redacted].crash

Feb 4, 2015, 08:37:42 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-203742_[redacted].crash

Feb 4, 2015, 05:53:45 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-175345_[redacted].crash

Feb 4, 2015, 04:14:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-161459_[redacted].crash

Feb 4, 2015, 03:37:36 PM /Library/Logs/DiagnosticReports/softwareupdated_2015-02-04-153736_[redacted].cp u_resource.diag [Click for details]

Feb 4, 2015, 02:45:54 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-144554_[redacted].crash

Feb 4, 2015, 01:13:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-131333_[redacted].crash

Feb 4, 2015, 07:19:32 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-04-071932_[redacted].crash

Feb 3, 2015, 09:00:36 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-210036_[redacted].crash

Feb 3, 2015, 07:42:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-194224_[redacted].crash

Feb 3, 2015, 12:54:31 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-125431_[redacted].crash

Feb 3, 2015, 12:53:37 PM /Library/Logs/DiagnosticReports/iTunes_2015-02-03-125337_[redacted].cpu_resourc e.diag [Click for details]

Feb 3, 2015, 12:52:04 PM /Library/Logs/DiagnosticReports/softwareupdated_2015-02-03-125204_[redacted].cp u_resource.diag [Click for details]

Feb 3, 2015, 09:59:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-095905_[redacted].crash

Feb 3, 2015, 08:19:44 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-081944_[redacted].crash

Feb 3, 2015, 07:20:58 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-03-072058_[redacted].crash

Feb 2, 2015, 04:13:21 PM /Library/Logs/DiagnosticReports/AppleSpell_2015-02-02-161321_[redacted].cpu_res ource.diag [Click for details]

Feb 2, 2015, 04:09:57 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-02-160957_[redacted].crash

Feb 2, 2015, 03:38:07 PM /Library/Logs/DiagnosticReports/softwareupdated_2015-02-02-153807_[redacted].cp u_resource.diag [Click for details]

Feb 2, 2015, 03:07:59 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-02-150759_[redacted].crash

Feb 2, 2015, 02:09:13 PM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-02-140913_[redacted].crash

Feb 2, 2015, 11:42:11 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-02-114211_[redacted].crash

Feb 2, 2015, 10:26:51 AM /Users/[redacted]/Library/Logs/DiagnosticReports/GoogleSoftwareUpdateAgent_2015 -02-02-102651_[redacted].crash

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Answer 4

Old Toad

Level 10

216,686 points

Feb 5, 2015 9:25 AM in response to laurafromtoronto

Your biggest issues is that you only have 2 GB of RAM and it can't be upgraded.

2 GB RAM Not upgradeable

Therefore you should limit the number of apps you have open at any time to prevent lack of memory causing apps to slow down.

You also have some malware, MacKeeper and TuneupMyMac, installed and some anti virus, Avast, installed.

[failed] com.avast.home.userinit.plist [Click for support]

[not loaded] com.zeobit.MacKeeper.Helper.plist [Click for support]

TuneupMyMac UNKNOWN (missing value)

Read this user tip, Do not install MacKeeper. It has links to directions for removing it. As for Avast visit the developer's site to get uninstall directions. Both of those are bad for low RAM machines. Also Google for uninstall directions for TuneupMyMac.

If your Seagate external HD is format OS X Extended (journaled) and is used as a regular external hard drive you do not need the Seagate software that came with it.

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1) [Click for support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.0.1) [Click for support]

Uninstall it.

Limit the number of User Login Items to only those that are absolutely necessary to have launched at boot time and running all the time.

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Answer 5

Feb 5, 2015 9:31 AM in response to Old Toad

This is really helpful. Thanks so much. I'll do as you suggest and see how things are running.

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