flexcapacitor
Level 1 (0 points)

Q: No shows in iTunes

Hi, I had a problem with my billing and went in to correct it. I updated my information and now none of my shows show up in my library.

 

Here is what I see (1 tv show):

Screen Shot 2015-02-04 at 3.27.11 PM.png

 

 

If I click on purchased I see the following:

Screen Shot 2015-02-04 at 3.25.58 PM.png

And here is my not in my library:

Screen Shot 2015-02-04 at 3.25.38 PM.png

It looks like they were removed from my library? I looked in the hidden list and none of these items are in there.

MacBook Air, OS X Mavericks (10.9)

Posted on Feb 4, 2015 3:32 PM

by flexcapacitor,Solvedanswer
flexcapacitor flexcapacitor
Level 1 (0 points)
A:

I found another post describing "Show purchases in the iCloud". I found another post that described where to find this setting. In iTunes go to Preferences > Store. About half way down is the option Show iTunes in the Cloud purchases." This option was unchecked. After checking it, I clicked OK and then restarted iTunes. Now all my purchases have shown up again.

 

For those finding this post later, I logged out of iTunes, restarted it and then logged back in and then opened preferences. This may or may not have helped.

 

<Image Edited by Host to Remove Personal Information>

Posted on Aug 3, 2015 4:48 PM

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flexcapacitor

Q: No shows in iTunes

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 4, 2015 4:10 PM in response to flexcapacitor
    Level 10 (104,521 points)
    Apple TV
    Feb 4, 2015 4:10 PM in response to flexcapacitor

    Have you got the option to show purchases in the cloud turned off.

  • by flexcapacitor,

    flexcapacitor flexcapacitor Feb 5, 2015 3:28 PM in response to Winston Churchill
    Level 1 (0 points)
    Feb 5, 2015 3:28 PM in response to Winston Churchill

    Hi Winston,

     

    First, thank you for your refusal to consider defeat, surrender, or to compromise peace. Second, I followed the instructions here, iTunes Store: Hiding and unhiding purchases - Apple Support, to show purchases in the cloud (first result in Google of the same phrase). There was a list of shows that were hidden. This did not show me any of the purchases that are shown in the first image.

  • by flexcapacitor,Solvedanswer

    flexcapacitor flexcapacitor Aug 3, 2015 4:48 PM in response to flexcapacitor
    Level 1 (0 points)
    Aug 3, 2015 4:48 PM in response to flexcapacitor

    I found another post describing "Show purchases in the iCloud". I found another post that described where to find this setting. In iTunes go to Preferences > Store. About half way down is the option Show iTunes in the Cloud purchases." This option was unchecked. After checking it, I clicked OK and then restarted iTunes. Now all my purchases have shown up again.

     

    For those finding this post later, I logged out of iTunes, restarted it and then logged back in and then opened preferences. This may or may not have helped.

     

    <Image Edited by Host to Remove Personal Information>

  • by flexcapacitor,

    flexcapacitor flexcapacitor Aug 3, 2015 1:40 PM in response to flexcapacitor
    Level 1 (0 points)
    Aug 3, 2015 1:40 PM in response to flexcapacitor

    I found another post describing "Show purchases in the iCloud". That described where to find this setting. In iTunes go to Preferences > Store. About half way down is the option Show iTunes in the Cloud purchases." This option was unchecked. After checking it, I clicked OK and then restarted iTunes. Now all my purchases have shown up again.

    Preferences2.png

     

    However sometimes this option doesn't show up:

     

    Preferences1.png

     

    You may need to restart iTunes. If that doesn't work sign out and sign back in to your account in iTunes and check if the preference shows up then. If that doesn't work there may be a problem with your billing. Fix that and check the preference again.

     

    Update:

    I saw a message today that said, "All of your movies are unchecked". And none of my content is showing up again and the preference, "Show iTunes in the Cloud purchases" is missing.

     

    AllOfYourMoviesAreBelongToUs.png

     

    Restarting didn't help. Going to logout and log back in.