VC10
Level 1 (4 points)
iTunes

Q: iTunes Error 7 (Windows error 193)

First I know there are multiple threads on this.

 

I am running W7 64-bit. Every time I try to install ITune I get an Error 7 (Windows error 193) upon completion ( and another pop up that says 'iTunes helper was not installed'). During the installation process I get a message that  Apple Mobile Device Service was unable to start. To which I select 'Ignore'

 

Having read various threads on my problem I have

 

1) Gone to Windows Update and checked I have the latest updates.

2) Ensured I have the latest .NET Framework ( 4.5.2)

3) Uninstalled all Apple S/ware ( in the order recommended) except Safari. I also deleted any remaining Folders in Program Data, Program Files & Program Files (x86)

4) Run scan disc

5) Tried installs, after repeating (3) with my anti-virus s/ware switched off but I still get the same failure.

 

Any other suggestions?

 

Oh, and I also select 'Run as Administrator for the installation

Windows 7

Posted on Feb 4, 2015 5:07 PM

by VC10,Solvedanswer
VC10 VC10
Level 1 (4 points)
iTunes
A:

I finally got iTunes 11.1.3.8 to install by uninstalling everything listed above - rebooting where necessary and then going into the registery and removing

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls] "C:\\Program Files\\iPod\\bin\\iPodService.exe"=dword:80000000

 

before installation of 11.1.3.8. (don't reboot after removal)

 

I found that tip here iTunes Error 7 (Windows error 127) after installing iTunes 64-bit for Windows

 

I got the 127 error after trying an 11.1.3.8 install with that key in the registery

 

I still couldn't  get the latest version of iTunes to install after removing that registery key.

 

***IF YOU TRY THIS TIP BACK UP THE REGISTERY FIRST***

Posted on Feb 9, 2015 7:03 AM

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Q: iTunes Error 7 (Windows error 193)

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  • by sixwillwin,

    sixwillwin sixwillwin Feb 9, 2015 10:45 AM in response to turingtest2
    Level 1 (0 points)
    Feb 9, 2015 10:45 AM in response to turingtest2

    I have reread that paragraph several times and I think its exceeds my abilities. I can clean up all again and download the .exe file but then I unsure how to proceed following that paragraphs instructions.  replacing .msi files and such is over my head I think unless i have a step by step. Thanks

  • by turingtest2,

    turingtest2 turingtest2 Feb 9, 2015 11:27 AM in response to sixwillwin
    Level 10 (88,308 points)
    Apple TV
    Feb 9, 2015 11:27 AM in response to sixwillwin

    1. Download and install 7-Zip.

     

    2. Locate your downloaded itunessetup.exe, itunes64setup.exe or itunes6464setup.exe file. Right click on it and from the context menu select 7-Zip > Extract to "<folder>". (I add the version numbers to the filenames so I can tell which installer is which.)

     

    Components1.png

    3. Open the newly created folder and install the components one by one. Should any fail to install you may get a useful error message explaining why. Often this method succeeds when the standard installation fails.

     

    Components2.png

     

    tt2

  • by haylf,

    haylf haylf Feb 9, 2015 11:19 AM in response to hhgttg27
    Level 1 (0 points)
    Feb 9, 2015 11:19 AM in response to hhgttg27

    hhgttg27 I posted that yesterday and my posts were deleted. That's where I got mine from.

  • by sixwillwin,

    sixwillwin sixwillwin Feb 9, 2015 11:28 AM in response to turingtest2
    Level 1 (0 points)
    Feb 9, 2015 11:28 AM in response to turingtest2

    Great. I can follow that. I will uninstall all and reboot etc etc and then do this. Might be a day or so. Should i download the newest version of itunes or an older one? What would be your suggestion.

  • by turingtest2,

    turingtest2 turingtest2 Feb 9, 2015 11:41 AM in response to sixwillwin
    Level 10 (88,308 points)
    Apple TV
    Feb 9, 2015 11:41 AM in response to sixwillwin

    sixwillwin wrote:

     

    Great. I can follow that. I will uninstall all and reboot etc etc and then do this. Might be a day or so. Should i download the newest version of itunes or an older one? What would be your suggestion.

     

    Hmm, I think I'd be tempted to install the "for older video cards" version, dropping back to 12.0. if that doesn't work.

     

    tt2

  • by sixwillwin,

    sixwillwin sixwillwin Feb 9, 2015 6:29 PM in response to turingtest2
    Level 1 (0 points)
    Feb 9, 2015 6:29 PM in response to turingtest2

    it worked!!! Thank you so much turingtest2.  7 zip and your extract instructions were perfect. thanks for taking the time to help me.  I installed the 12.1 for "older video cards" like you suggested.

  • by turingtest2,

    turingtest2 turingtest2 Feb 9, 2015 6:31 PM in response to sixwillwin
    Level 10 (88,308 points)
    Apple TV
    Feb 9, 2015 6:31 PM in response to sixwillwin

    Great stuff.

     

    tt2

  • by shaki1227,

    shaki1227 shaki1227 Feb 12, 2015 7:25 AM in response to turingtest2
    Level 1 (0 points)
    Feb 12, 2015 7:25 AM in response to turingtest2

    hi i have the same problem try to fixed for 3 to 4 days but still with the problem just try the solution that turingtest2 put but the AppleMobileDeviceSupport6464.msi do not install and i keep having the same problem any ideas?

  • by shaki1227,

    shaki1227 shaki1227 Feb 12, 2015 8:13 AM in response to shaki1227
    Level 1 (0 points)
    Feb 12, 2015 8:13 AM in response to shaki1227

    never mind i did it with the older video cards and it work thank you

  • by turingtest2,

    turingtest2 turingtest2 Feb 12, 2015 9:33 AM in response to shaki1227
    Level 10 (88,308 points)
    Apple TV
    Feb 12, 2015 9:33 AM in response to shaki1227

    Good news.

     

    tt2

  • by Bickley,

    Bickley Bickley Feb 21, 2015 1:52 PM in response to turingtest2
    Level 1 (0 points)
    Feb 21, 2015 1:52 PM in response to turingtest2

    I am having exactly the same problem with my laptop which is driving me nuts. I must have spent hours trying to sort out the fallout from an Itunes update two weeks ago. It is good to at last find a set of solutions which I will work through. I have Itunes on my desktop as well which works. Tonight it asked me if I wanted to update......you can guess what I shouted at the screen.......NO WAY!

  • by Mona24,

    Mona24 Mona24 Feb 21, 2015 7:37 PM in response to VC10
    Level 1 (8 points)
    Apple TV
    Feb 21, 2015 7:37 PM in response to VC10

    I was running  the latest version of itunes with no problems until a week ago I kept getting the error message that Apple mobile device failed to start and I checked my services and stopped and started it  and still was not working so I uninstalled everything in the order I was supposed to and rebooted then I was getting the error message after the install that itunes helper was not installed error 193 same as you and I did go back and removed everything again and installed a earlier version of 12 and it worked for a day then it stopped working getting the same error message, now I followed these steps exactly and installed the version 11.1.3.8 and deleted the registry key and so far Success!

    Not sure what is conflicting with itunes current version but it was working fine for me for until a week ago, I have not installed any new programs and I have my anti-virus/firewall settings to allow itunes and have not changed the setting for a long time so unless its a windows update I just don't know what could have caused it to stop working.

     

    Thanks for the fix to you and tt2 

  • by Bickley,

    Bickley Bickley Feb 22, 2015 3:58 AM in response to Mona24
    Level 1 (0 points)
    Feb 22, 2015 3:58 AM in response to Mona24

    Brilliant you are all stars. Following this has worked for me so far. I followed the instructions and the key seems to be removing the registry entry 'Ipod/bin etc'. I then installed Itunes 12 for older video cards as suggested. I can appreciate Apple do not want everyone tinkering with the Registry but it is not much help posting detailed instructions if this essential item is omitted.

     

    Thanks all for you superb help particularly turingtest2.

  • by Cabezonhastaarreglar,

    Cabezonhastaarreglar Cabezonhastaarreglar Feb 26, 2015 1:47 AM in response to sixwillwin
    Level 1 (0 points)
    Feb 26, 2015 1:47 AM in response to sixwillwin

    Hey, I found a solution that worked for me!

     

    Just uninstall every apple component as it is described in many other threads: Bonjour, apple device compatibility, itunes.... etc AND DOWNLOAD ITUNES 12.1.1 (which is the latest i think) for windows WITH OLDER VIDEO CARDS!!!

    This is the official link:iTunes 12.1.1 for Windows (64-bit — for older video cards)

     

    It worked for me perfectly, I could even JB my iphone with it with no probs.

    Like if it worked for you!

  • by QAway8,

    QAway8 QAway8 Feb 27, 2015 7:38 PM in response to turingtest2
    Level 1 (0 points)
    Feb 27, 2015 7:38 PM in response to turingtest2

    this post was a great help and solved my problem as well, thank you

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