When I tried using Find My IPhone on my new IPhone 6 it says my other devices, my IPad and my Macbook Pro, are offline when they are definitely on and within WiFi range. When I checked my other devices they are fine and can find everything. Is there anything I can do to make my IPhone see my other devices?
iPhone 6, iOS 8.1.3
Hi kowal108,
I see that you are having an issue with locating some devices in iCloud using Find My iPhone. I also see that you have linked the best article for troubleshooting this issue:
iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac - Apple Support
http://support.apple.com/en-us/HT204233
Did you happen to already try the steps for your issue, located below?
"No location available," "Offline," or "Location Services Off" alerts
This can occur if:
- The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
- Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
- Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
- Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
- You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.
If you have tried those steps, did all of your devices appear when you checked Find My Device on iCloud.com from a computer?
Thanks for coming to the Apple Support Communities!
Regards,
Braden
I went on iCloud from my macbook with location services on and the wifi connection that I am still using and it said my macbook is offline. The same thing happened with my ipad. My new iphone is the only thing find my iphone can find even though both have location services enabled and the date and time seems fine on all of them. Is there anything else I can do?
Hi again kowal108,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Cheers,
Braden
Is there anything I can do to make my phone find my other devices?
