HT204233: Get help using Find My iPhone

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kowal108
Level 1 (0 points)

Q: Is there anything I can do to make my phone find my other devices?

When I tried using Find My IPhone on my new IPhone 6 it says my other devices, my IPad and my Macbook Pro, are offline when they are definitely on and within WiFi range. When I checked my other devices they are fine and can find everything. Is there anything I can do to make my IPhone see my other devices?

iPhone 6, iOS 8.1.3

Posted on Feb 4, 2015 11:41 PM

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kowal108

Q: Is there anything I can do to make my phone find my other devices?

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  • Helpful answers

  • by braden85,

    braden85 braden85 Feb 7, 2015 7:12 AM in response to kowal108
    Community Specialists
    Feb 7, 2015 7:12 AM in response to kowal108

    Hi kowal108,

     

    I see that you are having an issue with locating some devices in iCloud using Find My iPhone. I also see that you have linked the best article for troubleshooting this issue:

     

    iCloud: Troubleshooting Find My iPhone, iPad, iPod touch, or Mac - Apple Support

    http://support.apple.com/en-us/HT204233

     

    Did you happen to already try the steps for your issue, located below?

     

    "No location available," "Offline," or "Location Services Off" alerts

    This can occur if:

     

    • The date on your device is incorrect. Choose Settings > General > Date & Time to check and set the date.
    • Your iOS device is currently off or not connected to a data network (Edge, 3 or 4G, or Wi-Fi). Wait a few minutes and try again.
    • Your iPad (Wi-Fi only), iPod Touch, or Mac is currently off or not connected to a Wi-Fi network.
    • Location Services is not enabled on your iPhone, iPad, or iPod Touch (Settings > Privacy) or on your Mac (Date & Time) preferences. Learn more about Location Services on your Mac:
    • You are located in a country where Apple does not offer this feature. This feature may not be available in all countries due to technical limitations or local law.

    If you have tried those steps, did all of your devices appear when you checked Find My Device on iCloud.com from a computer?

    Thanks for coming to the Apple Support Communities!

     

    Regards,

     

    Braden

  • by kowal108,

    kowal108 kowal108 Feb 7, 2015 12:20 PM in response to braden85
    Level 1 (0 points)
    Feb 7, 2015 12:20 PM in response to braden85

    I went on iCloud from my macbook with location services on and the wifi connection that I am still using and it said my macbook is offline. The same thing happened with my ipad. My new iphone is the only thing find my iphone can find even though both have location services enabled and the date and time seems fine on all of them. Is there anything else I can do?

  • by braden85,

    braden85 braden85 Feb 7, 2015 1:59 PM in response to kowal108
    Community Specialists
    Feb 7, 2015 1:59 PM in response to kowal108

    Hi again kowal108,

     

    Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

     

     

    Cheers,

    Braden