HT201454: If you don't see your family's shared content

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Adz1919

Q: Cant see videos in video app. (family sharing)

A family member can't see the organisers purchased items in the videos app. Sharing is turned on and the user has the view all videos switch turned on in settings. Can anyone help??

Posted on Feb 5, 2015 4:28 AM

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Q: Cant see videos in video app. (family sharing)

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  • by alex_h1,

    alex_h1 alex_h1 Feb 7, 2015 7:51 AM in response to Adz1919
    Community Specialists
    Feb 7, 2015 7:51 AM in response to Adz1919

    Hello Adz1919,

     

    Thanks for using Apple Support Communities.

     

    The reason why your family member does not see any purchased videos from family members in the Videos app is because to download previous purchases, you need to access the store in which the item was purchased.  For this instance, the family member would need to view the family purchases in iTunes.

     

    Download content from family members

    After you join a family, you can view and download items from each family member’s purchase history, and enjoy them on your own devices. Music, movies, TV shows, and books can be downloaded to up to 10 of your devices, five of which can be computers. Apps can be downloaded to any devices that you own or control.

    Use these steps to view and download your family member's content.

    iPhone, iPad, or iPod touch with iOS 8

    1. Open the store app that you want to download content from, and go to the purchased page:
      • App Store: Tap Updates > Purchased.
      • iTunes Store: Tap More > Purchased.
      • iBooks: Tap Purchased.
    2. Tap the family member's name to see their content. Learn what to do if you don’t see any content or can’t tap your family member.
    3. To download an item, tap the cloud  icon next to it.

     

     

    Sharing purchased content with Family Sharing - Apple Support

     

    Take care,

    Alex H.