cannot download files

Question

Level 1

4 points

cannot download files

Hi,

looking for help with downloading. I have a seagate satellite goflex external hard drive and due to an issue i need to reinstall the software on it, i have been given a link by the helpline after signing in with my count details for seagate but when i get to the page with all the downloads i click on the download button and the icon leaps into the air in an arc as usual but when checking the desktop or the download folder the files are nowhere to be found.

This is driving me mad and any help would be appreciated.

Dave

MacBook Pro (15-inch Mid 2012), OS X Mountain Lion (10.8.5)

Posted on Feb 5, 2015 4:55 AM

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Answer 1

Feb 5, 2015 11:12 AM in response to satrat

Might be a cookies, cache, extensions, or plug-ins issue.

From your Safari menu bar click Safari > Preferences then select the Privacy tab.

Click: Remove All Website Data

Then delete the cache.

Open a Finder window. From the Finder menu bar click Go > Go to Folder

Type or copy paste the following

~/Library/Caches/com.apple.Safari/Cache.db

Click Go then move the Cache.db file to the Trash.

Quit and relaunch Safari to test.

If that didn't help, from the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test.

If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

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Answer 2

Linc Davis

Level 10

209,541 points

Feb 5, 2015 8:09 PM in response to satrat

Click the downloads button to see a list of recently downloaded files. Click the magnifying-glass icon next to one of the file names to reveal it in the Finder.

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