rb621

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Q: Bluetooth settings for BT Arc Mouse lost on restart since upgrade

Upgraded OSX last night and on restart my Bluetooth BT Arc Touch mouse is not working.

I remove the mouse from the bluetooth settings and, resetting the mouse, it then finds the device and I pair the mouse again.

It works!

Then when I shutdown my MacBook Pro, next time I switch on the mouse does not work again. Its showing as "Not Connected" in the bluetooth settings.

Very, very frustrating.

Have downloaded latest Arc Touch mouse drivers but no fix.

Any ideas?

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.2)

Posted on Feb 5, 2015 2:53 AM

I have this question too

Q: Bluetooth settings for BT Arc Mouse lost on restart since upgrade

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by rb621,

rb621 Feb 5, 2015 3:22 AM in response to rb621
Level 1 (0 points)

Feb 5, 2015 3:22 AM in response to rb621

PS.
In menu bar, bluetooth icon states "Bluetooth: Not Available".
Bluetooth is switched on.

The mouse is blinking red and green which means "Device is discoverable (trying to connect to the transceiver)."
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by Eric Root,

Eric Root Feb 5, 2015 5:20 PM in response to rb621
Level 9 (74,535 points)

iTunes

Feb 5, 2015 5:20 PM in response to rb621

Bluetooth devices become unresponsive
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by rb621,

rb621 Feb 5, 2015 11:56 PM in response to Eric Root
Level 1 (0 points)

Feb 5, 2015 11:56 PM in response to Eric Root

No USB devices are plugged in. Just a Bluetooth mouse that OS X keeps forgetting and won't connect to unless I "pair" it again after each start up.
Doing the PRAM SCM reset things (which I find hilarious) did nothing to improve or fix it.
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by Wyseguy79,

Wyseguy79 Mar 18, 2015 10:48 PM in response to rb621
Level 1 (0 points)

Mar 18, 2015 10:48 PM in response to rb621

I too have the same problem but only with my BT Arc Mouse. I also have a magic mouse at my office so when I go to work and get in range of the magic mouse it will connect automatically. Just wish I could get the Arc Mouse to work as I prefer it when im on the road and at home.
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by Hegazysource,

Hegazysource Oct 12, 2016 8:04 AM in response to rb621
Level 1 (8 points)

Oct 12, 2016 8:04 AM in response to rb621

Hi Guys,

i have faced the same issue when i have upgraded my IOS to the latest version Sierra and now i have to pair my ARC Mouse every time, anybody got a resolution on this issue.

please help me as this is very frustrating
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