Importing GoPro files to MacBook Air: Error -9912

I am experiencing the same issue. All had been well until the latest 10.10.3 update. Knowing that you have had the problem on 10.10.1 makes me think maybe it wasn't the update that effected my imports.

Did you ever find a fix?!

I have same problem as you guys. Since I updated to 10.10.3 it started happening to large files.

I will wait for solution (:

I've just experienced the same problem - but on a MBP w.10.10.3 from an iPhone 4S with iOS 8.3 (12F70).

It seems that once upon time life was simpler and that "improvements" bring problems!

TerryB

I Read elsewhere on the communities that there is a .pref file somewhere that can solve the iPhone -9912 error. Library.pref Rings a bell.

I was just researching this on Reddit, and it looks like GoPro is aware of the issue. I am having the same error importing from a Hero 3+ Black to my Macbook Pro mid 2010 (Yosemite 10.10.3). See the reply from GoPro below:

Posted this before but want to confirm for your tech:

You are not alone. This issue is not limited to GoPro or even to desktops (iPhone users report similar problems). Since Mac's recent updates, my Mac Mini still recognizes my old Kodak c653--and even shows thumbnails of 75 photos in Image Capture but EVERY attempt to import those photos is met with error -9912. I see enough to know the photos and card are not damaged but can not copy, drag, or do anything without that error stopping me. Prior to recent updates it all worked fine. Mac will blame it on everyone else, tell me to reinstall, require a Kodak update (impossible since 2012), and expect us to replace our equipment to keep up.

If it was a PC, I would manually save/import my photos and find an affordable way to convert them to an acceptable format. Mac removed user access to such things. I also miss the support that PC users have among help forums.

Please share any solution or update and I will too.

here you have two solutions to solve for the moment this issue

you can import your files from usb card reader

or if you don't have one, you can connect by wireless connection to your camera

see here how you can browse your files

https://www.youtube.com/watch?v=E0S7nRwPDV4

Thank you for this post. I used the card reader and was able to get my videos loaded, hope it worked for you as well. BTW, did you ever hear back from GoPro if they fixed the original issue ?

I had the same problem. It might be because of larger file sizes as I noticed for mine, it was the files over 1GB that were causing error.

It was able to import those files when I tried importing each file individually one at a time. Also closed all other applications except for Image Capture.

Looks like the problem's on the OS side.

http://gopro.com/support/articles/herohero3-black-edition-cameras-are-not-import ing-through-mac-10103

*** UPDATE 8/13/2015***

Apple just released a new update (10.10.5) which fixes the issue of transferring your HERO or HERO3+ Black Edition camera footage when using a USB cable. The update is now available through the Mac App Store. You can access it by going to Apple Icon - App Store.
Computers will need a restart to finish the update.

I had the same issues reported by all here on a brand new GoPro Hero connecting via USB / GoPro Studio to Mac Mini. Updating to 10.10.5 has solved the problem completely.

I have 10.10.5 on a Mac and am still having the same problem!