scienceguy1243
Level 1 (0 points)

Q: Mac Book Pro 17in Randomly Shuts Off

My mid 2010 17inch mac book pro randomly shuts off (the screen goes black and I can hear the fans still working). Then it reboots and tells me there was a problem.

 

This happens up to 10 times a day.

 

Does anyone know this issue? I thought maybe it was the battery as I've heard this can be a common problem?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Feb 5, 2015 12:00 PM

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scienceguy1243

Q: Mac Book Pro 17in Randomly Shuts Off

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Feb 5, 2015 12:04 PM in response to scienceguy1243
    Level 10 (124,699 points)
    Apple Music
    Feb 5, 2015 12:04 PM in response to scienceguy1243

    It's a kernel panic.

     

    Help here >  OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem

     

    Instructions are the same for v10.10 Yosemite as v10.9 Mavericks.

  • by scienceguy1243,

    scienceguy1243 scienceguy1243 Feb 5, 2015 12:19 PM in response to Carolyn Samit
    Level 1 (0 points)
    Feb 5, 2015 12:19 PM in response to Carolyn Samit

    so this is what it is saying... of which happened as I was reading you post. Any ideas?

     

     

     

     

    Thu Feb  5 12:11:47 2015

     

     

    *** Panic Report ***

    panic(cpu 3 caller 0xffffff7f9220af63): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff80b75d4000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127

    Backtrace (CPU 3), Frame : Return Address

    0xffffff80a5792e40 : 0xffffff800f53a811

    0xffffff80a5792ec0 : 0xffffff7f9220af63

    0xffffff80a5792fa0 : 0xffffff7f90344b9f

    0xffffff80a5793060 : 0xffffff7f9040e18e

    0xffffff80a57930a0 : 0xffffff7f9040e1fe

    0xffffff80a5793110 : 0xffffff7f9068d056

    0xffffff80a5793240 : 0xffffff7f9043182d

    0xffffff80a5793260 : 0xffffff7f9034b5f1

    0xffffff80a5793310 : 0xffffff7f903490fc

    0xffffff80a5793510 : 0xffffff7f9034aa4b

    0xffffff80a57935e0 : 0xffffff7f91892b37

    0xffffff80a57936b0 : 0xffffff7f918be7de

    0xffffff80a5793740 : 0xffffff7f918a6547

    0xffffff80a57937a0 : 0xffffff7f918a6e53

    0xffffff80a57937f0 : 0xffffff7f918a71c0

    0xffffff80a5793860 : 0xffffff7f918a7a11

    0xffffff80a57938a0 : 0xffffff7f918730f5

    0xffffff80a5793a20 : 0xffffff7f918a43c1

    0xffffff80a5793ae0 : 0xffffff7f91871c15

    0xffffff80a5793b30 : 0xffffff800fb01156

    0xffffff80a5793b60 : 0xffffff800fb0283b

    0xffffff80a5793bc0 : 0xffffff800fb00003

    0xffffff80a5793d00 : 0xffffff800f5ea517

    0xffffff80a5793e10 : 0xffffff800f53e91c

    0xffffff80a5793e40 : 0xffffff800f5235a3

    0xffffff80a5793e90 : 0xffffff800f533e8d

    0xffffff80a5793f10 : 0xffffff800f60a142

    0xffffff80a5793fb0 : 0xffffff800f63ac66

          Kernel Extensions in backtrace:

             com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f902f4000->0xffffff7f9055dfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8fd24000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f902e4000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f9029d000

             com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f90568000->0xffffff7f90811fff

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f902f4000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8fd24000

             com.apple.GeForceTesla(10.0)[67CD214F-0F26-3BEF-BAD0-CF0F83C2616D]@0xffffff7f91 85f000->0xffffff7f9192cfff

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8fd24000

                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f902e4000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f9029d000

                dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f902f4000

             com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f921fc000->0xffffff7f9220ffff

                dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f921f4000

                dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8ffa9000

                dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8fd24000

                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f9029d000

                dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f921f7000

     

     

    BSD process name corresponding to current thread: WindowServer

     

     

    Mac OS version:

    14B25

     

     

    Kernel version:

    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

    Kernel slide:     0x000000000f200000

    Kernel text base: 0xffffff800f400000

    __HIB  text base: 0xffffff800f300000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 1906215091983

    last loaded kext at 150642643427: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f90079000, size 393216)

    last unloaded kext at 218268996015: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f90a50000, size 65536)

    loaded kexts:

    com.logmein.driver.LogMeInSoundDriver 4.1.48f61

    com.apple.filesystems.smbfs 3.0.0

    com.apple.driver.AppleHWSensor 1.9.5d0

    com.apple.driver.AGPM 100.14.37

    com.apple.filesystems.autofs 3.0

    com.apple.iokit.IOBluetoothSerialManager 4.3.1f2

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 267.0

    com.apple.driver.AppleMikeyDriver 267.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleMuxControl 3.7.21

    com.apple.GeForceTesla 10.0.0

    com.apple.driver.AppleSMCLMU 2.0.4d1

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleMCCSControl 1.2.10

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelHDGraphics 10.0.0

    com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.1f2

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBCardReader 3.5.0

    com.apple.driver.AppleIRController 327.5

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

    com.apple.BootCache 35

    com.apple.iokit.SCSITaskUserClient 3.7.0

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.6.5

    com.apple.driver.AirPort.Brcm4331 800.20.24

    com.apple.driver.AppleUSBHub 705.4.1

    com.apple.driver.AppleAHCIPort 3.0.7

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.AppleGraphicsDeviceControl 3.7.21

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 267.0

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOAudioFamily 200.6

    com.apple.vecLib.kext 1.2.0

    com.apple.iokit.IOSurface 97

    com.apple.driver.AppleGraphicsControl 3.7.21

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

    com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

    com.apple.driver.AppleHDAController 267.0

    com.apple.iokit.IOHDAFamily 267.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.1f2

    com.apple.iokit.IOBluetoothFamily 4.3.1f2

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.8.0d49

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOUSBMassStorageClass 3.7.0

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.driver.CoreStorage 471

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0

    com.apple.iokit.IOBDStorageFamily 1.7

    com.apple.iokit.IODVDStorageFamily 1.7.1

    com.apple.iokit.IOCDStorageFamily 1.7.1

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0

    com.apple.iokit.IOAHCISerialATAPI 2.6.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

    com.apple.iokit.IOAHCIFamily 2.7.0

    com.apple.iokit.IO80211Family 700.52

    com.apple.iokit.IOFireWireFamily 4.5.6

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOUSBFamily 705.4.14

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 389.1

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    Unable to gather system configuration information.Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533654465238432D47372020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.3.1f2 15015, 3 services, 27 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST9500325ASG, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Internal Memory Card Reader

    USB Device: Hub

    USB Device: Built-in iSight

    USB Device: IR Receiver

    Thunderbolt Bus:

  • by Linc Davis,

    Linc Davis Linc Davis Feb 5, 2015 5:59 PM in response to scienceguy1243
    Level 10 (208,044 points)
    Applications
    Feb 5, 2015 5:59 PM in response to scienceguy1243

    You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

    Residents of the EU may be entitled to warranty service for up to six years after purchase.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

    You may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

    Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

    If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

    Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.