Cathy Pariser
Level 1
(0 points)
Q: my iPhone 6 is frozen will not shut off
My iPhone 6 is stuck on but I can not see the normal screen. Also, I can not turn it off.
Mac Pro, iOS 6.1
alex_h1
Community Specialists
Hi Cathy Pariser,
From your post I see that your iPhone's screen is unresponsive and it will not respond to the buttons. In order to help resolve this issue, I'd like you to please follow the directions below.
If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device.
If your device doesn't respond when you press buttons
Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
- Restart your device.
- If it still doesn't respond, or if it doesn't turn back on, reset your device.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Have a great weekend,
Alex H.
