guy_avitan8
Level 1 (0 points)

Q: My Apple ID is not the same as my ICloud ID, i cant sign in Icloud, backup, or anything else, what should i do?

Hello guys.

 

I have a big problem - i want backup my old phone to transfer everything to my new iphone.

I cant do that because my Icloud ID is different from my Apple ID,

for example -

Apple ID - motorcyle@gmail.com

Icloud ID - motorcyle@icloud.com

 

I know my Apple ID password, and its work fine, but my Icloud password, i dont remember.

 

i tried contact APPLE support chat, but its not possible, and i cant schedule a call because my english low and i wont understand.

iPhone 4, iOS 7.1.2, null

Posted on Feb 6, 2015 4:55 AM

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guy_avitan8

Q: My Apple ID is not the same as my ICloud ID, i cant sign in Icloud, backup, or anything else, what should i do?

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  • Helpful answers

  • by bobby_d,

    bobby_d bobby_d Feb 8, 2015 9:40 AM in response to guy_avitan8
    Level 3 (770 points)
    Feb 8, 2015 9:40 AM in response to guy_avitan8

    Hi guy_avitan8,

    After reviewing your post it seems you are unable to access your iCloud account due to a forgotten password. You can reset your iCloud password by following the steps in the article below:

     

    iCloud: Change your iCloud password

     

    Your iCloud password protects the privacy of the information (such as your email) stored in iCloud. Your password also protects your ability to locate or remotely erase your device using Find My iPhone. You should regularly change your iCloud password to protect your information. Your iCloud password is the password for the Apple IDyou use to sign in to iCloud.

    Important:   If you use the same Apple ID for iCloud as you do with other Apple services such as the Apple Online Store, iTunes Store, App Store, or to purchase products in iPhoto or Aperture, changing your iCloud password also changes your password for these services. Make sure you sign in to those locations using your new password.

    1. Go to the My Apple ID website (appleid.apple.com) and follow the instructions to reset your Apple ID password.

      For more information, see the Apple Support article Apple ID: Changing your password.

    2. After changing your iCloud password, make sure you update it on all your devices and in any email apps you use to get your iCloud email.

      • On your iPhone, iPad, or iPod touch: Go to Settings > iCloud, then tap your iCloud account.

      • On a Mac: Choose Apple menu > System Preferences, then click iCloud.

      • On a Windows computer: Open iCloud for Windows.

      • In your email apps: Check the help provided for the email apps you’re using.

     

    If you set up iCloud on your iPhone, iPad, or iPod touch, make sure to set up a passcode lock on your device for added security. (Go to Settings > Passcode or Touch ID & Passcode.)

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D