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Helpful answers
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Feb 8, 2015 11:55 AM in response to Apfel-2014by judysings,Good Morning,
The first thing I would suggest is to make sure you have a backup of your iPad. Next, I would turn off the 4 digit passcode and try to install the update again. (You can turn the passcode back on after it has updated.)
If you are still not able to update your device, you may need to use recovery mode to restore your iPad. Here's how:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
- iTunes doesn't recognize your device or says it's in recovery mode.
- You see the Apple logo onscreen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
- Turn off your device and leave it off.
- Plug in your device's USB cable to a computer with iTunes.
- Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.

- When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.
Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
Last Modified:Hope this helps ...
- Judy
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Feb 9, 2015 7:27 PM in response to judysingsby Apfel-2014,Hi Judy,
Thanks for your quick response and your suggestions for solving this problem.
I turned off the 4 digit passcode, restarted my iPad, and successfully installed the update iOS 8.1.3.
Thank you very much for all your help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Cheers,
Mike
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Feb 12, 2015 2:29 PM in response to Apfel-2014by judysings,Hi Mike,
Glad you are back on track with the latest iOS update.
Here are some additional resources to get the most out of your iPad:
http://tips.apple.com/en-us/ios/
Have a great day!
- Judy
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Feb 12, 2015 3:33 PM in response to judysingsby Apfel-2014,Hi Judy,
Thanks a lot for the links to iPad User Guide and the Tips & Tricks.
Please allow me ...
What's a Community Specialist?
Do you work for Apple?
How did you get 3320 points?
Cheers,
Mike
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Feb 16, 2015 11:17 AM in response to Apfel-2014by judysings,Hi Mike,
The Community Specialists team was announced last year. Here is the thread:
https://discussions.apple.com/thread/5011235
- Judy
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Feb 16, 2015 12:14 PM in response to judysingsby Apfel-2014,Hi Judy,
Thanks a lot for the enlightenment.
Cheers,
Mike

