safari has been hacked w 404 error

Launch Safari with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.

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You need to report it to the website you were on when this occurred.

Same thing happened to me. w 404-error…then a phone number to call. I didn't call it, I pressed the shift key and reopened Safari. Is this anything to one concerned about in regards to someone getting personal info off my computer?

My computer knowledge is pretty basic, if that.

Thx

I got the same 404- error message. After ignoring it for a few days, I hesitantly called the number, introduced himself as MacIntosh IT guy. Told me that this was NOT am infectious problem (e.g. virus), that it was a security bridge and that my network has been hacked by foreign hackers. The whole process is very elaborate and therefore believable. I got transferred over to "white hat" guys who are "ethical hackers" from Illinois who tell me that for X amt of money they can fix computer bugs and that's where he lost me because it was not consistent with how the first person diagnosed the problem. Seemed suspicious so I ended the call.

I'm concerned now because they had access to my mac book while on the phone.

Holding the shift key while opening Safari helped and everything seems the way it was before.

Dina

redzic wrote:

I'm concerned now because they had access to my mac book while on the phone.

These people were scammers. If you gave them remote access to your computer, it should be considered to be compromised. You'll need to erase the hard drive and reinstall everything from scratch. Note that they couldn't have gained remote access to your computer unless you did something to give it to them.

For more info, see:

Tech support scam pop-ups

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Shift+relaunch worked for me! Thank you Niel

shift + relaunch didn't work for me. still have the error

diapplehelp wrote:

shift + relaunch didn't work for me. still have the error

See the link I posted in my previous post on this topic. It has instructions for what to do if that doesn't work.

Here's some good information about what this type of phishing scam this is:

https://sites.google.com/site/appleclubfhs/support/advice-and-articles/browser-p opup-hijack-safari

This has happened on my iPhone browser so i don't have the shift key option (I don't think..). Suggestions?

williamdean2252 wrote:

This has happened on my iPhone browser so i don't have the shift key option (I don't think..). Suggestions?

Follow the instructions here, under "Clear information from your device":

Safari web settings on your iPhone, iPad, or iPod touch - Apple Support

Thank you Neil. This really helped. I'm going to report to Apple, the FBI Internet Fraud division and the web site I was on. Again Thank you.

I have the same problem. First, I stopped the computer but this didn't work.

Also tried restarting with shift button but Safari is already on my screen, it's not possible to restart form blank.

Also disconnected the LAN cable en reconnected again, didn't work also.

Looked for help on the internet (on another computer) and found someone who could help me, if I first would send him 5 dollar (by Visa). It's obvious that somebody is earning a lot of money this way... It seemed reliable at first site, because a wellknown US university was in the www-sitename. I was talking to the person who had inflicted this, **** 😠

Can somebody around here please help me?

It seems I solved it! I used the forced stop for Safari and again opened with Shift. Everything seems back to normal.

Thanks for the link on this site to get rid of this problem.