iPhone 6: My cheek keeps hitting the mute button!

Question

iPhone 6: My cheek keeps hitting the mute button!

Way back when, the iPhone 3 had an issue with the cheek accidentally hitting the mute button during a call - it was fixed.

It seems to have come back on my iPhone 6 with IOS 8.1.3

The fix was to ensure that the screen blacked out when the phone was against the face. My screen does not black out, so the mute button gets hit accidentally by my cheek unless I carefully keep the phone away from my face.

Anyone else have this issue?

Is there a fix?

iPhone 6, iOS 8.1, 128 gb

Posted on Feb 6, 2015 9:31 AM

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Answer 1

Best reply

Ingo2711

Level 9

70,215 points

Feb 6, 2015 9:40 AM in response to Julian Solomons

Anything like an protective film or case covering the proximity sensor on top of the screen?

Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again?

You will not lose data by resetting, but it can cure some glitches.

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Answer 2

Feb 6, 2015 9:44 AM in response to Julian Solomons

If you screen is not blacking out, either something is interfering with your proximity sensor or it is faulty. Start by removing any cases and/or screen protectors you may have on the phone and test it. If it still doesn't go dark when you hold the phone up to your face while on a call, make an appointment to have it serviced.

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Answer 3

Feb 6, 2015 9:51 AM in response to IdrisSeabright

Thanks Meg - reset seemed to work and proximity sensor seems to be in full working order.

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Answer 4

Feb 6, 2015 2:22 PM in response to Julian Solomons

Glad you got it figured out!

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