jrcz
Level 1 (0 points)

Q: Safari stopped saving credit card info

Hey Everyone-

Just this morning, Safari stopped remembering my credit card info for autofill. I went to edit a card, and when I finished and hit "Done", all the info disappeared...even for all my other cards. f I re-type the information and hit "Done", Safari never saves it.

Thoughts?

Do I need to trash Safari's preferences?

Macbook Pro, Mac OS X (10.6.2)

Posted on Feb 6, 2015 9:39 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (208,044 points)
Applications
A:

Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

Posted on Feb 7, 2015 12:04 AM

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jrcz

Q: Safari stopped saving credit card info

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Feb 6, 2015 10:28 AM in response to jrcz
    Level 10 (124,814 points)
    Apple Music
    Feb 6, 2015 10:28 AM in response to jrcz

    Try this ...

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    ~/Library/Preferences/com.apple.Safari.plist

     

    Click Go then move the com.apple.Safari.plist file to the Desktop.

     

    Quit and relaunch Safari then check Safari > Preferences > AutoFill. Try to add a card. If it works ok, then move that .plist file to the Trash. Safari will create a new one for you.

     

    If that didn't help, back to the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following

     

    ~/Library/Caches/com.apple.Safari/Cache.db

     

    Click Go then move the Cache.db file to the Trash.

     

     

    Quit and relaunch Safari to test. Try adding a card again.

  • by jrcz,

    jrcz jrcz Feb 6, 2015 11:11 AM in response to Carolyn Samit
    Level 1 (0 points)
    Feb 6, 2015 11:11 AM in response to Carolyn Samit

    Thanks Carolyn. I tried both options but Safari still won't save the info. Thanks for the suggestion though!

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Feb 7, 2015 12:04 AM in response to jrcz
    Level 10 (208,044 points)
    Applications
    Feb 7, 2015 12:04 AM in response to jrcz

    Back up all data. Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.

  • by jrcz,

    jrcz jrcz Feb 7, 2015 12:29 PM in response to Linc Davis
    Level 1 (0 points)
    Feb 7, 2015 12:29 PM in response to Linc Davis

    Thanks Linc!

    Apple support essentially had me do the same thing, except after unchecking the Keychain box in the iCloud preference pane, I pulled the Keychain folder in my user library to the desktop and then re-checked the box.