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All replies
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Helpful answers
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Feb 6, 2015 10:44 AM in response to fudgenutby Kappy,★HelpfulIf 8 GBs isn't enough then you may be trying to run too much concurrently. Perhaps you should try running fewer programs. One thing that will help is uninstalling or removing the cleaning software you installed. They aren't required and certainly won't fix the problem.
Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to: OS X Maintenance - MacAttorney;
The Safe Mac » Mac Performance Guide;
The Safe Mac » The myth of the dirty Mac;
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Under no circumstances should you install so-called maintenance software from MacPaw or ZeoBit (CleanMyMac/CleanMyDrive or Mac Keeper, respectively.) You do not need special software to maintain your computer.
Helpful Links Regarding Malware Protection
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
used to manage backups and to restore backups. Time Machine
requires a backup drive that is at least twice the capacity of the
drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.
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Feb 6, 2015 11:50 AM in response to fudgenutby Old Toad,★HelpfulI've used two different cleaning programs and now have to use them all the time.
That could be a major part of your problem. Download and run Etrecheck. Copy and paste the results into your reply. It's a diagnostic tool that was developed by one of the most respected users here in the ASC to help identify the more obvious culprits.
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Feb 6, 2015 1:07 PM in response to Old Toadby fudgenut,Thanks, Old Toad. Etrecheck is amazing. Here's the scoop. I'm shocked to see Carbonite running. It never worked when I had it! I thought I ditched it.
Krista
Problem description:
Insufficient RAM? Slow browsers.
EtreCheck version: 2.1.8 (121)
Report generated February 6, 2015 at 4:01:34 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (24-inch, Early 2009) (Verified)
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1200
OS X 10.9.5 (13F34) - Time since boot: 8 days 23:47:41
WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 639.28 GB (518.13 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S
Apple Inc. Built-in iSight
Brother MFC-J615W
Apple Inc. Keyboard Hub
Kensington Kensington USB/PS2 Wheel Mouse
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
HP IO: Path: /Library/StartupItems/HP IO
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[failed] com.apple.AOSNotificationOSX.plist
[failed] com.apple.wdhelper.plist
[failed] com.brother.LOGINserver.plist [Click for support]
[loaded] com.carbonite.launchd.carbonitealerts.plist [Click for support]
[running] com.carbonite.launchd.carbonitestatus.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
[failed] com.teamviewer.teamviewer.plist [Click for support]
[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.carbonite.launchd.carbonitedaemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
[failed] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[not loaded] com.zeroonetwenty.jar.plist [Click for support]
Mail Application (/Applications/Mail.app)
Dropbox Application (/Applications/Dropbox.app)
Shady Application (/Applications/Shady.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Google Earth Web Plug-in: Version: 6.2 [Click for support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
WidevineMediaTransformer: Version: Unknown [Click for support]
iPhotoPhotocast: Version: 7.0
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
3rd Party Preference Panes: ℹ️
Carbonite [Click for support]
Flash Player [Click for support]
Time Machine not configured!
33% com.apple.quicklook.satellite
11% mds
8% Finder
5% quicklookd
4% WindowServer
198 MB SophosWebIntelligence
155 MB com.apple.WebKit.WebContent
137 MB Opera
120 MB Mail
77 MB Safari
Virtual Memory Information: ℹ️
3.75 GB Free RAM
1.98 GB Active RAM
1.14 GB Inactive RAM
1.09 GB Wired RAM
22.71 GB Page-ins
414 MB Page-outs
Feb 6, 2015, 11:51:42 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-115142_[redacted].crash
Feb 6, 2015, 10:22:48 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-102248_[redacted].crash
Feb 6, 2015, 09:48:47 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-094847_[redacted].crash
Feb 5, 2015, 04:19:48 PM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-161948_[redacted].hang
Feb 5, 2015, 02:02:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-140244_[redacted].crash
Feb 5, 2015, 01:04:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-02-05-130458_[redac ted].crash
Feb 5, 2015, 12:04:13 PM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-120413_[redacted].hang
Feb 5, 2015, 11:55:07 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-115507_[redacted].hang
Feb 5, 2015, 11:53:05 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-115305_[redacted].hang
Feb 5, 2015, 11:47:33 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-114733_[redacted].hang
Feb 5, 2015, 11:44:27 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-114427_[redacted].hang
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Feb 6, 2015 1:08 PM in response to Kappyby fudgenut,Thanks, Kappy. That's a lot to plow through. Have started. At least Adware came up clean!
Krista
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Feb 6, 2015 1:19 PM in response to fudgenutby MichelPM,Completely and properly uninstall Sophos Antivirus.
http://www.sophos.com/en-us/support/knowledgebase/119182.aspx
Antivirus software is NOT needed if the Mac you are running is only running OS X. Antivirus apps interfere with normal performance and operation of a Mac because they program too many controls into the main OS X system software impacting general performance of your Mac.
Here are some of my tidbits of advice on how to avoid viruses in the future, if you encounter a virus, again.
Some anti-virus solutions can slow down your Mac, but to be honest, the best anit-virus app is you, the user and your brain.
Don't visit questionable websites or website you are unsure about.
Don't use Torrents or engage in "Torrenting"
Don't install pirated software or software downloaded from a questionable or unknown websites or untrutsted sources.
Java is still a vulnerability concern, if you do not need it, don't use it.
Use a browser filter and pop-up blocker
Don't open email attachments from email addresses that you do not recognize.
Install security updates when they become available
Educate yourself as to what threats are common and active.
In effect, use your own brain as the antivirus filter.
Follow that advise and in MOST cases, you will be fine and won't risk your Mac to potential Trojans, malware or viruses.
If you feel you need some baseline virus protection that is minimally invasive on the Mac OS X system, install
ClamXAV
Also, your Carbonite Cloud backup software could be dominating your sytem.
You need to adjust Carbonite's settings so Carbonite is NOT trying to constantly create small backups while you are actually working on your Mac.
Have Carbonite initiate your system backups during times of prolonged inactivity on your Mac
Make sure you have updated ALL your installed software and ALL connected device software and drivers.
Update all of your Web Browser Internet plugins and extensions.
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Feb 6, 2015 1:38 PM in response to MichelPMby fudgenut,Thank you, Michael. Sophos is now gone. The link was very helpful. Any reliable links for getting rid of Carbonite? I haven't paid them in years, and the icon doesn't even show up anymore. Must be running somewhere, though.
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Feb 6, 2015 1:43 PM in response to fudgenutby Old Toad,Since you don't seem to need Carbonite uninstall it because, as MichaelPM pointed out, it could be eating up system resources in the background. Sophos should go also and it's not needed and is also eating up system resources.
Also check in the startup items for those obsolete items and remove them:
HP IO: Path: /Library/StartupItems/HP IO
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
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Feb 6, 2015 1:53 PM in response to Old Toadby fudgenut,Thank you, Old Toad. Sophos, Carbonite, and two obsolete startup items are now gone. Anything else I should clean up?
Krista
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Feb 6, 2015 1:55 PM in response to Old Toadby fudgenut,I've been afraid to upgrade to Yosemite. Good idea or bad?
Krista
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Feb 6, 2015 2:03 PM in response to fudgenutby Old Toad,Did you rerun Etrecheck to confirm that all associated files are gone?
I see no reason not to upgrade to Yosemite. My only complaint is the difficulty of viewing the text in the menu bar at the top. I had to turn off transparency and maximize contrast in the System preferences to make it easy on my old eyes.
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Feb 6, 2015 2:27 PM in response to Old Toadby fudgenut,New Etrecheck report. See? I really was paying attention to all of you! Thanks for your help. I have old eyes, too, but I'll dare to install it.. Hope you don't hear from me!
EtreCheck version: 2.1.8 (121)
Report generated February 6, 2015 at 5:15:41 PM EST
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
iMac (24-inch, Early 2009) (Verified)
iMac - model: iMac9,1
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce 9400 - VRAM: 256 MB
iMac 1920 x 1200
OS X 10.9.5 (13F34) - Time since boot: 9 days 1:3:8
WDC WD6400AAKS-40H2B0 disk0 : (640.14 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 639.28 GB (521.40 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5670S
Apple Inc. Built-in iSight
Brother MFC-J615W
Apple Inc. Keyboard Hub
Kensington Kensington USB/PS2 Wheel Mouse
Apple Inc. Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
Problem System Launch Daemons: ℹ️
[failed] com.apple.AOSNotificationOSX.plist
[failed] com.apple.wdhelper.plist
[failed] com.brother.LOGINserver.plist [Click for support]
[failed] com.teamviewer.teamviewer.plist [Click for support]
[failed] com.teamviewer.teamviewer_desktop.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[failed] com.teamviewer.teamviewer_service.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
[not loaded] com.zeroonetwenty.jar.plist [Click for support]
Mail Application (/Applications/Mail.app)
Dropbox Application (/Applications/Dropbox.app)
Shady Application (/Applications/Shady.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: Version 1.1.9 - SDK 10.5 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Google Earth Web Plug-in: Version: 6.2 [Click for support]
SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
WidevineMediaTransformer: Version: Unknown [Click for support]
iPhotoPhotocast: Version: 7.0
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
Picasa: Version: 1.0 - SDK 10.4 [Click for support]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Time Machine not configured!
18% WindowServer
12% Mail
1% com.apple.WebKit.Networking
0% ocspd
0% fontd
155 MB Opera
146 MB Mail
137 MB com.apple.IconServicesAgent
129 MB mds_stores
103 MB Finder
Virtual Memory Information: ℹ️
3.47 GB Free RAM
2.38 GB Active RAM
1.04 GB Inactive RAM
1.15 GB Wired RAM
23.34 GB Page-ins
414 MB Page-outs
Feb 6, 2015, 11:51:42 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-115142_[redacted].crash
Feb 6, 2015, 10:22:48 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-102248_[redacted].crash
Feb 6, 2015, 09:48:47 AM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-06-094847_[redacted].crash
Feb 5, 2015, 04:19:48 PM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-161948_[redacted].hang
Feb 5, 2015, 02:02:44 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-140244_[redacted].crash
Feb 5, 2015, 01:04:58 PM /Users/[redacted]/Library/Logs/DiagnosticReports/fontd_2015-02-05-130458_[redac ted].crash
Feb 5, 2015, 12:04:13 PM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-120413_[redacted].hang
Feb 5, 2015, 11:55:07 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-115507_[redacted].hang
Feb 5, 2015, 11:53:05 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-115305_[redacted].hang
Feb 5, 2015, 11:47:33 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-114733_[redacted].hang
Feb 5, 2015, 11:44:27 AM /Library/Logs/DiagnosticReports/Mail Pilot_2015-02-05-114427_[redacted].hang
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Feb 6, 2015 2:54 PM in response to fudgenutby Drew Reece,fudgenut wrote:
I've been afraid to upgrade to Yosemite. Good idea or bad?
Krista
Mail Pilot is crashing & hanging constantly. Is it up to date?
How about Team Viewer? Do you use it? The background jobs for it are failing, which suggests it could be out of date.
If you do not use it remove it, otherwise update the software & check is is working.
http://www.teamviewer.com/en/download/mac.aspx
http://www.teamviewer.com/en/help/458-How-do-I-uninstall-TeamViewer-under-Mac-OS -X.aspx
If you have got everything up to date it should upgrade to 10.10 OK, it may be worth looking in your /Applications folder & launching third party apps to see if they will get the updates.
Whatever you decide, make sure you have a backup before updating.
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Feb 6, 2015 3:10 PM in response to fudgenutby Old Toad,Another thing you can do is to Boot into the Recovery volume (boot with the Command + R keys held down), select Disk Utility and repair both the disk and disk permissions Then reboot normally.
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Feb 6, 2015 3:42 PM in response to Old Toadby babowa,Is recovery available on a 2009 machine? I know that I had to download an EFI firmware update on my mid 2010 for internet recovery to work (and it does not work reliably). In any case, I don't know if the OS automatically installs a recovery partition on an older machine.
Computers that can be upgraded to use OS X Internet Recovery - Apple Support