Browsers close automatically

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Level 1

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Browsers close automatically

I have a Macbook Pro, using OS X Yosemite

About a month ago, when watching Netflix, my Chrome browser quit automatically and without warning. This trend continued when streaming anything, so I tried every troubleshooting possible to fix it. In this time, I switched to Safari to watch things such as Netflix thinking Chrome was the problem--however, today, just like Chrome, Safari automatically quit completely. For this reason, I believe that it is my computer that is malfunctioning.

Please help!

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Feb 6, 2015 10:50 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Feb 6, 2015 8:59 PM in response to jaculver17

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

If you find Apple's instructions too hard to follow, ask for an alternative that doesn't require you to trust a black-box application without knowing what it does.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

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Answer 2

Linc Davis

Level 10

209,739 points

Feb 9, 2015 4:56 PM in response to jaculver17

You haven't completely removed "Trend Micro."

Any third-party software that doesn't install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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Answer 3

Linc Davis

Level 10

209,739 points

Feb 10, 2015 6:07 AM in response to jaculver17

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(1217 ' 0.5 0.25 10 1000 15 5120 1000 25000 1 1 0 100 ' 51 25600 4 10 25 5120 102400 1000 25 1000 80 40 500 300 85 25 20480 262144 20 2000 524288 );k=({Soft,Hard}ware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts Displays CFBundleIdentifier 'tsA|[ST]M[HL]' PlistBuddy{,' 2>&1'}' -c Print' 'Info\.plist' 'com\\.apple\\.' -\\t N\\/A 'AES|atr|udit|msa|dnse|ax|ensh|fami|FileS|fing|ft[pw]|gedC|kdu|etS|is\.|alk|ODSA|otp|htt|pcas|ps-lp|rexe|rlo|rsh|smb|snm|teln|upd-[aw]|uuc|vix|webf' OSBundle{Require,AllowUserLoa}d );f=('\n%s'{': ','\n\n'}'%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${k[22]}"'%s\n' {Privacy,Mode}': %s\n' '\n ...and %s more line(s)\n' 'RSSI: %s\nNoise: %s\nTx rate: %s\n' '\nContents of %s\n '"${k[22]}"'mod date: %s\n '"${k[22]}"'checksum: %s\n%s\n' '%d MB: %s\n' );b=(com.adobe.{AAM.Updater-1.0{,},AdobeCreativeCloud,CS{4,5}ServiceManager,fpsaud,SwitchBoard{,}} ${k[21]}{aelwriter,{AirPortBaseSt,SafariNotific}ationAgent,FolderActions.enabled,installer.osmessagetracing,mrt.uiagent,ReportCrash.Self,{rp,usb}muxd} com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.daemon{,} com.microsoft.office.licensing.helper com.oracle.java.{Helper-Tool,JavaUpdateHelper{,}} com.teamviewer.{Helper,teamviewer{,_desktop,_service}} org.macosforge.xquartz.{privileged_{,},}startx );c=(879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 2636415542 3694147963 1233118628 2456546649 2806998573 2778718105 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 3374894509 1051159591 892310726 1707497389 523110921 2883943871 3873345487 );s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ 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' BEGIN { split("'"${p[1]}"'",m);FS=":";} $2<=m[$1]{next} $1<9 { o[$1]=o[$1]"\n "$3" (UID "$4"): "$2;} $1==9&&$5!~"^/dev" { o[$1]=o[$1]"\n "$3" (UID "$4") => "$5" (status "$6"): "$2;} $1==10&&$5 { p="ps -c -ocomm -p"$5"|sed 1d";p|getline n;close(p);if(n) $5=n;o[$1]=o[$1]"\n "$5" => "$3" UID ("$4"): "$2;} $1~/1[12]/ { o[$1]=o[$1]"\n "$3" (UID "$4", error "$5"): "$2;} END { u1="Mb/s";u2="per sec";u3="ms/s";u4="KiB/s";u5="%";u6="total";u7="MB";u8="ports";u[1]=u1;u[2]=u1;u[3]=u3;u[4]=u4;u[5]=u5;u[6]=u6;u[7]=u7;u[8]=u8;u[9]=u2;u[10]=u2;u[11]=u2;u[12]=u2;l[1]="Net in";l[2]="Net out";l[3]="I/O wait time";l[4]="I/O requests";l[5]="CPU usage";l[6]="Open files";l[7]="Memory";l[8]="Mach ports";l[9]="File opens";l[10]="Forks";l[11]="Failed forks";l[12]="System errors";for(i in o) print "\n"l[i]" ("u[i]")\n"o[i];} ' ' END{if($3~/[0-9]/)print$3} ' ' BEGIN { L='${p[17]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, 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/S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls route egrep 'dscl . -read' );c2=(${k[21]}loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'" 'L*/Ca*/'${k[21]}'Saf*/E* -d 2 -name '${k[20]} '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' -i '-nl -print' '-F \$Sender -k Level Nle 3 -k Facility Req "'${k[21]}'('{'bird|.*i?clou','lsu|sha'}')"' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message CRne '0xdc008012|calling|(complet|enabl)ed|ry HD' -k Message CReq 'bad |corru|dead|fail|GPU |hfs: Ru|inval|v_c|NVDA\(|pagin|error|TCON|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o%cpu,comm,ruid' "' syscall::recvfrom:return {@a[execname,uid]=sum(arg0)} syscall::sendto:return {@b[execname,uid]=sum(arg0)} syscall::open*:entry {@c[execname,uid,copyinstr(arg0),errno]=count()} syscall::execve:return, syscall::posix_spawn:return {@d[execname,uid,ppid]=count()} syscall::fork:return, syscall::vfork:return, syscall::posix_spawn:return /arg0 < 0/ {@e[execname,uid,arg0]=count()} syscall:::return /errno != 0/ {@f[execname,uid,errno]=count()} io:::wait-start {self->t=timestamp} io:::wait-done /self->t/ { this->T=timestamp - self->t;@g[execname,uid]=sum(this->T);self->t=0;} io:::start {@h[execname,uid]=sum(args[0]->b_bcount)} tick-10sec { normalize(@a,2560000);normalize(@b,2560000);normalize(@c,10);normalize(@d,10);normalize(@e,10);normalize(@f,10);normalize(@g,10000000);normalize(@h,10240);printa(\"1:%@d:%s:%d\n\",@a);printa(\"2:%@d:%s:%d\n\",@b);printa(\"9:%@d:%s:%d:%s:%d\n\",@c);printa(\"10:%@d:%s:%d:%d\n\",@d);printa(\"11:%@d:%s:%d:%d\n\",@e);printa(\"12:%@d:%s:%d:%d\n\",@f);printa(\"3:%@d:%s:%d\n\",@g);printa(\"4:%@d:%s:%d\n\",@h);exit(0);} '" '-f -pfc /var/db/r*/'${k[21]}'*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag $ -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;' '/S*/*/Ca*/*xpc*' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' kMDItemContentTypeTree=${k[21]}{bundle,mach-o-dylib} :Label "/p*/e*/{aut*,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {/p*,/usr/local}/e*/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/{Lau,Sec}*/*t .launchd.conf" list '-F "" -k Sender hidd -k Nle 3' /Library/Preferences/${k[21]}alf\ globalstate --proxy '-n get default' -I --dns -get{dnsservers,info} -P -m\ / '' -n1 '-R -ce -l1 -n5 -o'{'prt -stats prt','mem -stats mem'}',command,uid' -kl -l -s\ / '--regexp --files '${k[21]}'pkg.*' '+c0 -i4TCP:0-1023' ${k[21]}dashboard\ layer-gadgets '-d /L*/Mana*/$USER' '-app Safari WebKitDNSPrefetchingEnabled' '-Fcu +c0 -l' -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' '-F \$Message -k Sender kernel -k Message CReq "'{'n Cause: -','(a und|I/O |jnl_io.+)err','USBF:'}'"' -name\ kMDItem${k[16]} -T\ hfs '-n get default' -listnetworkserviceorder :${k[16]} :CFBundleDisplayName $EUID {,'/{S*/,}'}'L*/{,Co*/*/*/L*/}{Cache,Log}s $TMPDIR../C -type f -size +'${p[11]}'M -exec stat -f'%z:%N' {} \;' \ /v*/d*/*/*l*d{,.*.$UID}/* '-app Safari UserStyleSheetEnabled' "-o ',\"name\":\"[^\"]+' L*/A*/Fi*/P*/*/a*.json" users/$USER\ HomeDirectory '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' ' -F "\$Time \$Sender \$(RefProc): \$Message" -k Level Nle 3 -k Facility R'{'ne "user|','eq "'}'console" -k Message CRne "sandbox ex" ' );N1=${#c2[@]};for j in {0..15};do c2[N1+j]=SP${k[j]}DataType;done;l=({Restricted\ ,Lock,Pro}files POST Battery {Safari,App,{Bad,Loaded}\ kernel,Firefox}\ extensions System\ load boot\ args FileVault\ {2,1} {Kernel,System,Console}\ log Activity SMC Login\ hook 'I/O per process' 'High file counts' UID Daemons Agents XPC\ cache Startup\ items {Admin,Root}\ access Bundles {,Inserted\ }dylibs Stylesheet Font\ issues Firewall Proxies DNS TCP/IP Wi-Fi 'Elapsed time (sec)' {Root,User}\ crontab {Global,User}' login items' Spotlight Memory\ pressure Listeners Widgets Parental\ Controls Prefetching Nets Volumes {Continuity,I/O,iCloud,HID,HCI}\ errors {User,System}\ {caches/logs,overrides} Shutdown\ codes Heat Diagnostic\ reports Bad\ plists Free\ space VM );N3=${#l[@]};for i in {0..8};do l[N3+i]=${k[5+i]};done;F() { local x="${s[$1]}";[[ "$x" =~ ^([\&\|\<\>]|$) ]]&&{ printf "$x";return;};:|${c1[30]} "$x" 2>&-;printf "%s \'%s\'" "|${c1[30+$?]}" "$x";};A0() { Q=6;v[2]=1;id -G|grep -qw 80;v[1]=$?;((v[1]))||{ Q=7;sudo -v;v[2]=$?;((v[2]))||Q=8;};v[3]=`date +%s`;date '+Start time: %T %D%n';printf '\n[Process started]\n\n'>&4;printf 'Revision: %s\n\n' ${p[0]};};A1() { local c="${c1[$1]} ${c2[$2]}";shift 2;c="$c ` while [[ "$1" ]];do F $1;shift;done`";((P2))&&{ c="sudo $c";P2=;};v=`eval "$c"`;[[ "$v" ]];};A2() { local c="${c1[$1]}";[[ "$c" =~ ^(awk|sed ) ]]&&c="$c '${s[$2]}'"||c="$c ${c2[$2]}";shift 2;local d=` while [[ "$1" ]];do F $1;shift;done`;((P2))&&{ c="sudo $c";P2=;};local a;v=` while read a;do eval "$c '$a' $d";done<<<"$v";`;[[ "$v" ]];};A3(){ v=$((`date +%s`-v[3]));};B1() { v=No;! ((v[1]))&&{ v=;P1=1;};};eval "`type -a B1|sed '1d;s/1/2/'`";B3(){ v[$1]="$v";};B4() { local i=$1;local j=$2;shift 2;local c="cat` while [[ "$1" ]];do F $1;shift;done`";v[j]=`eval "{ $c;}"<<<"${v[i]}"`;};B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`egrep -v "${v[$1]}"<<<"$v"|sort`;};eval "`type -a B7|sed '1d;s/7/8/;s/-v //'`";C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { B4 0 0 63&&C1 1 $1;};C4() { echo $'\t'"Part $((++P)) of $Q done at $((`date +%s`-v[3])) sec">&4;};C5() { sudo -k;pbcopy<<<"$o";printf '\n\tThe test results are on the Clipboard.\n\n\tPlease close this window.\n';exit 2>&-;};for i in 1 2;do eval D${i}0'(){ A'$i' $@;C0;};';for j in 2 3;do eval D$i$j'(){ local x=$1;shift;A'$i' $@;C'$j' $x;};';done;done;trap C5 2;o=$({ A0;D10 0 N1+1 2;D10 0 $N1 1;B1;C2 27;B1&&! B2&&C2 28;D12 22 15 63;D10 0 N1+2 3;D10 0 N1+15 17;D13 3 0 N1+3 4;D13 4 0 N1+4 5;D13 N3+4 0 N1+9 59;for i in 0 1 2;do D13 N3+i 0 N1+5+i 6;done;D13 N3+3 0 N1+8 71;D13 62 1 10 7;D13 10 1 11 8;B2&&D13 18 19 53 67;D12 11 2 12 9;D12 12 3 13 10;D12 13 42 70 101 25;D12 65 6 36 13;D12 45 20 52 66;D13 66 7 37 14;D13 17 8 15 38;D10 9 16 16 77 45;C4;B2&&D10 35 49 61 75 76 78 45;B2&&{ D10 28 17 45;C4;};D10 12 40 54 16 79 45;D10 12 39 54 16 80 45;D13 31 25 37 15;B2&&D13 19 21 0;B2&&D13 40 10 42;B2&&D12 2 29 35 46;D12 44 34 43 53;D12 25 22 20 32;D12 33 0 N1+14 51;D12 34 21 28 35;D13 35 27 29 36;A1 40 59 81;B3 18;A1 33 60 82;B8 18;B4 0 19 83;A1 27 32 39&&{ B3 20;B4 19 0;A2 33 33 40;B3 21;B6 20 21 3;};C2 36;D13 50 38 5 68;B4 19 0;D23 37 33 34 42;B2&&D13 46 35 45 55;D13 38 32 31 43;B2&&D13 59 4 65 76 91;D13 63 4 19 44 75 95 96;B1&&{ D13 53 5 55 75 69&&D13 51 6 58 31;D13 56 5 56 97 75 98&&D10 0 N1+7 99;D12 55 5 27 84;D13 61 5 54 75 70;D13 14 5 14 12;D13 15 5 72 12;C4;};D13 16 5 73 12;A1 13 44 74 18;C4;B3 4;B4 4 0 85;A2 14 61 89;B4 0 5 19 102;A1 17 41 20;B7 5;C3 8;B4 4 0 88;A2 14 24 89;C4;B4 0 6 19 102;B4 4 0 86;A2 14 61 89;B4 0 7 19 102;B5 6 7;B4 6 6 73 102;B2&&{ A1 18 26 94;B7 6;B4 0 0 11;C3 23;};A1 18 26 94;B7 6;B4 0 0 11;C3 24;D13 60 14 66 92;D13 58 14 67 93;D13 26 4 21 24;D13 42 14 1 62;D13 43 37 2 90 48;D13 41 10 42;D12 48 36 47 25;A1 4 3 60&&{ B3 5;A2 14 61;B4 0 6 21;B4 5 0;A2 14 62;B4 0 0 21;B6 0 6 4;C3 5;};D13 9 41 69 100;D12 32 21 68 35;D12 49 21 48 49;B4 4 22 57 102;A1 21 46 56 74;B7 22;B4 0 0 58;C3 47;D13 54 5 7 75 76 69;D13 52 5 8 75 76 69;D13 57 4 64 76 91;D12 0 4 4 84;D12 1 4 51 84;D13 21 22 9 37;A1 23 18 28 89;B4 0 16 22 102;A1 16 25 33;B7 16;B4 0 0 34;D20 31 47;D13 64 4 71 41;C4;B4 4 12 26 89 23 102;for i in {0..3};do A1 0 N1+10+i 72;B7 12;B4 0 0 52;C3 N3+5+i;((i))||C4;done;A1 24 22 29;B7 12;B3 14;A2 39 57 30;B3 15;B6 14 15 4;C3 29;B4 4 13 27 89 65;A1 24 23;B7 13;C3 30;B4 4 0 87;A2 14 61 89 20;B4 0 16;A1 26 50 64;B7 16;C3 6;D13 7 11 6;A3;C2 39;C4;} 4>&2 2>/dev/null;);C5

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I may not agree with them.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 4

jaculver17 Author

Level 1

0 points

Feb 21, 2015 9:47 AM in response to Linc Davis

Start time: 12:33:03 02/21/15

Revision: 1217

Model Identifier: MacBookPro9,2

System Version: OS X 10.10.2 (14C109)

Kernel Version: Darwin 14.1.0

Time since boot: 8 days 20:03

UID: 501

Battery

Condition: Service Battery

SerialATA

TOSHIBA MK7559GSXF

VM

Pageouts: 472706

Activity

en1: in 6, out 113 (KiB/s)

I/O wait time (ms/s)

CarboniteDaemon (UID 0): 18

File opens (per sec)

mds_stores (UID 0) => . (status 0): 21

CarboniteDaemon (UID 0) => /Library/Application Support/Carbonite/Data/Carbonite.db-journal (status 0): 6

CarboniteDaemon (UID 0) => /Library/Application Support/Carbonite/Data (status 0): 6

CarboniteDaemon (UID 0) => . (status 0): 5

iCoreService (UID 0) => /Library/Application Support/Carbonite/Data/Carbonite.db-journal (status 0): 3

System errors (per sec)

CarboniteDaemon (UID 0, error 2): 1227

CarboniteDaemon (UID 0, error 60): 151

DNS: 8.8.8.8 (static)

System caches/logs

2420 MB: /System/Library/Caches/com.apple.coresymbolicationd/data

Diagnostic reports

2015-01-24 iCoreService crash

2015-02-08 LegacyFileVaultMessageTracer crash

2015-02-12 discoveryd crash

2015-02-14 LegacyFileVaultMessageTracer crash

2015-02-16 Skype crash

2015-02-21 LegacyFileVaultMessageTracer crash

I/O errors

disk2s2: do_jnl_io: strategy err 0x6 1

Volumes

disk1: /

Kernel log

Feb 21 12:34:44 TMCCFS 25326 ERROR needToScanThisOpen ###LC_NUMERIC

Feb 21 12:34:44 TMCCFS 25326 ERROR needToScanThisOpen ###LC_TIME

Feb 21 12:34:44 TMCCFS 25326 ERROR needToScanThisOpen ###LC_MESSAGES

Feb 21 12:34:44 TMCCFS 25327 ERROR needToScanThisOpen ###sh-thd-1424535785

Feb 21 12:34:44 TMCCFS 25327 ERROR needToScanThisClose $$sh-thd-1424535785

Feb 21 12:34:44 TMCCFS 25328 ERROR needToScanThisExecve ==cat

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisExecve ==sed

Feb 21 12:34:44 TMCCFS 25328 ERROR needToScanThisOpen ###LC_CTYPE

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_COLLATE

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_CTYPE

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_MONETARY

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_NUMERIC

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_TIME

Feb 21 12:34:44 TMCCFS 25329 ERROR needToScanThisOpen ###LC_MESSAGES

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisExecve ==sed

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_COLLATE

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_CTYPE

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_MONETARY

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_NUMERIC

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_TIME

Feb 21 12:34:44 TMCCFS 25332 ERROR needToScanThisOpen ###LC_MESSAGES

Feb 21 12:34:44 TMCCFS 25334 ERROR needToScanThisExecve ==syslog

Feb 21 12:34:44 TMCCFS 25335 ERROR needToScanThisOpen ###LC_CTYPE

Feb 21 12:34:44 TMCCFS 25335 ERROR needToScanThisOpen ###LC_NUMERIC

Feb 21 12:34:44 TMCCFS 25334 ERROR needToScanThisOpen ###2015.02.16.U501.asl

System log

Feb 21 10:52:21 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

Feb 21 12:15:34 CarboniteDaemon WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.2 instead of 10.10.2. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

Feb 21 12:15:34 CarboniteDaemon 0 CarbonCore 0x980b37c7 ___Gestalt_SystemVersion_block_invoke + 135

Feb 21 12:15:34 CarboniteDaemon 1 libdispatch.dylib 0x9099a0b5 dispatch_once_f + 251

Feb 21 12:15:34 CarboniteDaemon 2 libdispatch.dylib 0x9099b0d8 dispatch_once + 31

Feb 21 12:15:34 CarboniteDaemon 3 CarbonCore 0x98045e88 _Gestalt_SystemVersion + 1050

Feb 21 12:15:34 CarboniteDaemon 4 CarbonCore 0x98045a39 Gestalt + 150

Feb 21 12:15:34 CarboniteDaemon 5 QtCore 0x00a389e0 _GLOBAL__I__Z8qVersionv + 32

Feb 21 12:15:34 CarboniteDaemon 6 ??? 0x8fe740b3 0x0 + 2414297267

Feb 21 12:16:29 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

Feb 21 12:16:30 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

Feb 21 12:21:24 WindowServer WSGetSurfaceInWindow : Invalid surface 637846594 for window 2609

Feb 21 12:21:24 com.apple.prefs.backup.remoteservice <NSViewServiceMarshal: 0x7fc0b14162d0> failed to complete rights grant UUID due to 3

timestamp: 12:21:24.140 Saturday 21 February 2015

process/thread/queue: com.apple.prefs.backup.remoteservice (22931) / 0x7fff7a674300 / com.apple.main-thread

code: line 834 of /SourceCache/ViewBridge/ViewBridge-103/NSViewServiceMarshal.m in -[NSViewServiceMarshal invalidateWindowRights]

#exceptions

Feb 21 12:29:22 Google Chrome Helper CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server

Console log

Feb 17 19:22:36 ReportCrash Invoking spindump for pid=12226 wakeups_rate=155 duration=291 because of excessive wakeups

Feb 17 19:31:19 ReportCrash Invoking spindump for pid=12425 wakeups_rate=203 duration=222 because of excessive wakeups

Feb 17 19:55:40 ReportCrash Invoking spindump for pid=12587 wakeups_rate=178 duration=253 because of excessive wakeups

Feb 17 21:40:05 ReportCrash Invoking spindump for pid=13447 wakeups_rate=159 duration=284 because of excessive wakeups

Feb 17 21:41:04 ReportCrash Invoking spindump for pid=13470 wakeups_rate=215 duration=210 because of excessive wakeups

Feb 17 23:28:04 ReportCrash Invoking spindump for pid=10634 wakeups_rate=150 duration=300 because of excessive wakeups

Feb 17 23:29:32 ReportCrash Invoking spindump for pid=14170 wakeups_rate=198 duration=228 because of excessive wakeups

Feb 17 23:36:56 ReportCrash Invoking spindump for pid=14272 wakeups_rate=208 duration=217 because of excessive wakeups

Feb 18 23:06:49 ReportCrash Invoking spindump for pid=14622 wakeups_rate=409 duration=111 because of excessive wakeups

Feb 18 23:15:17 ReportCrash Invoking spindump for pid=14664 wakeups_rate=170 duration=265 because of excessive wakeups

Feb 19 18:36:23 ReportCrash Invoking spindump for pid=14872 wakeups_rate=165 duration=273 because of excessive wakeups

Feb 19 19:14:35 ReportCrash Invoking spindump for pid=15265 wakeups_rate=168 duration=268 because of excessive wakeups

Feb 19 22:59:32 ReportCrash Invoking spindump for pid=16906 wakeups_rate=288 duration=157 because of excessive wakeups

Feb 19 23:11:48 ReportCrash Invoking spindump for pid=17030 wakeups_rate=458 duration=99 because of excessive wakeups

Feb 19 23:26:08 ReportCrash Invoking spindump for pid=14263 wakeups_rate=150 duration=300 because of excessive wakeups

Feb 20 18:17:03 ReportCrash Invoking spindump for pid=17254 wakeups_rate=269 duration=168 because of excessive wakeups

Feb 20 18:22:27 ReportCrash Invoking spindump for pid=17278 wakeups_rate=162 duration=278 because of excessive wakeups

Feb 20 20:27:54 ReportCrash Invoking spindump for pid=17311 wakeups_rate=150 duration=300 because of excessive wakeups

Feb 20 21:54:27 ReportCrash Invoking spindump for pid=21238 wakeups_rate=535 duration=85 because of excessive wakeups

Feb 20 23:26:19 ReportCrash Invoking spindump for pid=21778 wakeups_rate=160 duration=282 because of excessive wakeups

Feb 21 00:05:33 ReportCrash Invoking spindump for pid=22107 wakeups_rate=233 duration=194 because of excessive wakeups

Feb 21 00:16:46 ReportCrash Invoking spindump for pid=22089 wakeups_rate=165 duration=273 because of excessive wakeups

Feb 21 00:45:27 ReportCrash Invoking spindump for pid=22543 wakeups_rate=318 duration=142 because of excessive wakeups

Feb 21 01:07:04 ReportCrash Invoking spindump for pid=22694 wakeups_rate=316 duration=143 because of excessive wakeups

Feb 21 10:49:01 ReportCrash Invoking spindump for pid=23547 wakeups_rate=161 duration=280 because of excessive wakeups

Daemons

com.adobe.fpsaud

com.apple.installer.osmessagetracing

com.apple.loginwindow.LFVTracer

- status: -11

com.carbonite.daemon

com.carbonite.installhelper

com.carbonite.monitor

com.carbonite.watcher

com.microsoft.office.licensing.helper

com.oracle.java.JavaUpdateHelper

com.trendmicro.icore.av

com.trendmicro.icore.main

com.trendmicro.icore.wp

com.trendmicro.itis.plugin

jp.co.canon.MasterInstaller

Agents

com.adobe.ARM.UUID

com.apple.AirPortBaseStationAgent

com.apple.CSConfigDotMacCert-EMAIL-SharedServices

- status: 78

com.apple.photostream-agent

com.carbonite.status

com.genieo.completer.download

com.genieo.completer.ltvbit

com.genieo.completer.update

com.google.keystone.user.agent

com.rosettastone.rosettastonedaemon

com.spotify.webhelper

com.trendmicro.itis.dca

com.trendmicro.itis.uimgmt.agent

com.trendmicro.itis.uninstaller

jp.co.Toshiba.autorun

jp.co.canon.ij.scanutility2.CIJSUAgent

User overrides

jp.co.canon.Inkjet_Extended_Survey_Agent

com.fiplab.MenuTabHelper

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

uTorrent

- missing value

AdobeResourceSynchronizer

- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app

Google Drive

- missing value

Google Chrome

- /Applications/Google Chrome.app

Pogoplug PC

- /Applications/Pogoplug PC.app

Firefox extensions

Yahoo! Toolbar

iCloud errors

cloudd 7

bird 3

Restricted files: 235

Lockfiles: 7

Contents of /Library/LaunchAgents/com.carbonite.launchd.status.plist

- mod date: Feb 21 10:48:56 2015

- checksum: 1149089949

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.carbonite.status</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Carbonite.app/Contents/CarboniteStatus.app/Contents/MacOS /CarboniteStatus</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist

- mod date: Jan 9 20:13:20 2013

- checksum: 49023104

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.rosettastone.rosettastonedaemon</string>

<key>TimeOut</key>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemon</string>

<string>--config</string>

<string>/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemonConfiguration.txt</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.trendmicro.itis.dca.plist

- mod date: Sep 16 23:37:58 2014

- checksum: 861140230

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.itis.dca</string>

<key>Disabled</key>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/TrendMicro/DCA/DCAManager.app/Contents/MacOS/DCAManager</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<key>StartInterval</key>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.trendmicro.itis.uimgmt.agent.plist

- mod date: Jul 31 04:08:08 2014

- checksum: 3243407766

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.itis.uimgmt.agent</string>

<key>Program</key>

<string>/Library/Application Support/TrendMicro/TmccMac/UIMgmt.app/Contents/MacOS/UIMgmt</string>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>PathState</key>

<dict>

<key>/Library/Application Support/TrendMicro/common/var/UIMgmt.lock</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.carbonite.installhelper.plist

- mod date: Feb 21 10:48:23 2015

- checksum: 587471988

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.carbonite.installhelper</string>

<key>Program</key>

<string>/Library/PrivilegedHelperTools/com.carbonite.installhelper</string>

<key>ProgramArguments</key>

<array>

<string>/Library/PrivilegedHelperTools/com.carbonite.installhelper</string>

</array>

<key>Sockets</key>

<dict>

<key>MasterSocket</key>

<dict>

<key>SockFamily</key>

<key>SockPathMode</key>

<key>SockPathName</key>

<string>/var/run/com.carbonite.installhelper.socket</string>

<key>SockType</key>

<string>Stream</string>

</dict>

...and 7 more line(s)

Contents of /Library/LaunchDaemons/com.carbonite.launchd.daemon.plist

- mod date: Feb 21 10:48:56 2015

- checksum: 2918248539

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.carbonite.daemon</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Carbonite.app/Contents/MacOS/CarboniteDaemon</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StandardErrorPath</key>

<string>/Library/Logs/Carbonite/Carbonite2.log</string>

<key>StandardOutPath</key>

<string>/Library/Logs/Carbonite/Carbonite1.log</string>

<key>WorkingDirectory</key>

<string>/Library/Application Support/Carbonite</string>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.carbonite.launchd.monitor.plist

- mod date: Feb 21 10:48:56 2015

- checksum: 2852934052

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.carbonite.monitor</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Carbonite.app/Contents/Resources/monitor/carbonite_monito r.py</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StandardErrorPath</key>

<string>/Library/Logs/Carbonite/Monitor.log</string>

<key>StandardOutPath</key>

<string>/Library/Logs/Carbonite/MonitorStats.csv</string>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.carbonite.launchd.watcher.plist

- mod date: Feb 21 10:48:56 2015

- checksum: 594102084

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.carbonite.watcher</string>

<key>ProgramArguments</key>

<array>

<string>/Library/PrivilegedHelperTools/com.carbonite.installhelper</string>

<string>watcher</string>

</array>

<key>RunAtLoad</key>

<key>StandardErrorPath</key>

<string>/Library/Logs/Carbonite/Carbonite2.log</string>

<key>StandardOutPath</key>

<string>/Library/Logs/Carbonite/Carbonite1.log</string>

<key>WatchPaths</key>

<array>

<string>/Applications/Carbonite.app</string>

</array>

<key>WorkingDirectory</key>

...and 3 more line(s)

Contents of /Library/LaunchDaemons/com.trendmicro.icore.av.plist

- mod date: Sep 4 23:54:24 2014

- checksum: 2321961422

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.icore.av</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/TrendMicro/TmccMac/iCoreService_av</string>

<string>/Library/Application Support/TrendMicro/common/lib/libTmAntiMalware.dylib</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

<key>ThrottleInterval</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.trendmicro.icore.main.plist

- mod date: Sep 4 23:54:24 2014

- checksum: 2874464546

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.icore.main</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/TrendMicro/TmccMac/iCoreService</string>

<string>/Library/Application Support/TrendMicro/common/lib/libnamingService.dylib</string>

<string>/Library/Application Support/TrendMicro/common/lib/libtaskManager.dylib</string>

<string>/Library/Application Support/TrendMicro/common/lib/libnotificationService.dylib</string>

<string>/Library/Application Support/TrendMicro/common/lib/libTmUpdate.dylib</string>

<string>/Library/Application Support/TrendMicro/common/lib/libTmDb.dylib</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

...and 5 more line(s)

Contents of /Library/LaunchDaemons/com.trendmicro.icore.wp.plist

- mod date: Sep 4 23:54:24 2014

- checksum: 3675704302

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.icore.wp</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/TrendMicro/TmccMac/iCoreService_wp</string>

<string>/Library/Application Support/TrendMicro/common/lib/libTmProxy.dylib</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

<key>ThrottleInterval</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.trendmicro.itis.plugin.plist

- mod date: Jul 31 04:08:08 2014

- checksum: 2202558249

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.itis.plugin</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/TrendMicro/TmccMac/iCoreService</string>

<string>/Library/Application Support/TrendMicro/Plug-in/iTISPlugin.framework/iTISPlugin</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

<key>ThrottleInterval</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist

- mod date: Aug 1 22:44:39 2014

- checksum: 1894334785

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>jp.co.canon.MasterInstaller</string>

<key>ProgramArguments</key>

<array>

<string>/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller</string>

</array>

<key>ServiceIPC</key>

<true/>

<key>Sockets</key>

<dict>

<key>MasterSocket</key>

<dict>

<key>SockFamily</key>

<key>SockPathMode</key>

<key>SockPathName</key>

<string>/var/run/jp.co.canon.MasterInstaller.socket</string>

<key>SockType</key>

<string>Stream</string>

</dict>

...and 3 more line(s)

Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

- mod date: Jan 13 20:48:51 2014

- checksum: 394026997

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.adobe.ARM.UUID</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.genieo.completer.download.plist

- mod date: Jan 9 22:07:29 2015

- checksum: 3055978871

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.genieo.completer.download</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>

<string>-trigger</string>

<string>download</string>

<string>-isDev</string>

<string>-installVersion</string>

<string>-firstAppId</string>

</array>

<key>WatchPaths</key>

<array>

<string>/Users/USER/Downloads</string>

</array>

</dict>

</plist>

Contents of Library/LaunchAgents/com.genieo.completer.ltvbit.plist

- mod date: Jan 9 22:07:29 2015

- checksum: 316252156

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.genieo.completer.ltvbit</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>

<string>-trigger</string>

<string>ltvbit</string>

<string>-isDev</string>

<string>-installVersion</string>

<string>-firstAppId</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

</dict>

...and 2 more line(s)

Contents of Library/LaunchAgents/com.genieo.completer.update.plist

- mod date: Jan 9 22:07:29 2015

- checksum: 4017527150

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.genieo.completer.update</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer</ string>

<string>-trigger</string>

<string>update</string>

<string>-isDev</string>

<string>-installVersion</string>

<string>-firstAppId</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

...and 4 more line(s)

Contents of Library/LaunchAgents/com.google.keystone.agent.plist

- mod date: Nov 28 02:37:15 2014

- checksum: 632084329

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.** ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.spotify.webhelper.plist

- mod date: Feb 17 20:47:38 2015

- checksum: 1909683153

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.spotify.webhelper</string>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>Program</key>

<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>

<key>SpotifyPath</key>

<string>/Applications/Spotify.app</string></dict>

</plist>

Contents of Library/LaunchAgents/com.trendmicro.itis.uninstaller.plist

- mod date: Feb 8 11:57:39 2015

- checksum: 371615408

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.trendmicro.itis.uninstaller</string>

<key>Program</key>

<string>/Library/Application Support/TrendMicro/TmccMac/TMMacUninstaller.app/Contents/Resources/uninstaller_ monitor.sh</string>

<key>RunAtLoad</key>

<key>WatchPaths</key>

<array>

<string>/Users/USER/.Trash</string>

</array>

</dict>

</plist>

Contents of Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

- mod date: Aug 1 22:50:40 2014

- checksum: 1116988227

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>jp.co.canon.Inkjet_Extended_Survey_Agent</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Bad plists

Library/Preferences/com.solidstatenetworks.awkhost.plist

Library/Preferences/ooVoo.plist

Extensions

/System/Library/Extensions/EPSONUSBPrintClass.kext

- com.epson.print.kext.USBPrintClass

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/ToExtCmd.kext

- jp.co.toshiba.driver.ToExtCmd

Applications

/Applications/Adobe Reader.app

- com.adobe.Reader

/Applications/Canon Utilities/IJ Manual/Easy Guide Viewer/Canon IJ On-screen Manual.app

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/Applications/Canon Utilities/IJ Network Tool/Canon IJ Network Tool.app

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/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app

- jp.co.canon.ij.scanutility2

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app

- jp.co.canon.InkjetExtendedSurveyProgram

/Applications/Canon Utilities/Quick Menu/Canon Quick Menu.app

- jp.co.canon.IJ.QuickMenu

/Applications/Carbonite.app

- com.carbonite.carbonite

/Applications/Google Chrome.app

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/Applications/HDD Password Tool.app

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/Applications/InstallMac/Reset Search.app

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- com.microsoft.EquationEditor

/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

- com.microsoft.office.setupassistant

/Applications/Microsoft Office 2011/Office/Microsoft Query.app

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/Applications/Pogoplug PC.app

- com.pogoplug.PogoplugPC

/Applications/Rosetta Stone TOTALe.app

- com.rosettastone.rosettastonetotale

/Applications/Skype.app

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/Applications/SupportDock/Support Dock Uninstaller.app

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/Applications/SupportDock/SupportDock.app

- com.iyogi.SupportDock

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/Applications/TrendMicro.localized/SupportTool.app

- com.trendmicro.iTIS.SupportTool

/Applications/TrendMicro.localized/UninstallerLauncher.app

- com.trendmicro.iTIS.UninstallerLauncher

/Applications/TrendMicro.localized/iTIS.app

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/Applications/Utilities/Adobe AIR Application Installer.app

- com.adobe.air.ApplicationInstaller

/Applications/Utilities/Adobe AIR Uninstaller.app

- com.adobe.air.Installer

/Applications/Utilities/Adobe Flash Player Install Manager.app

- com.adobe.flashplayer.installmanager

/Library/Application Support/Canon/IJ Manual/CpDesktop/CpDesktop.app

- jp.co.canon.app.CpDesktop

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

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/Library/Application Support/Script Editor/Templates/Cocoa-AppleScript Applet.app

- com.apple.ScriptEditor.id.cocoa-applet-template

/Library/Application Support/Script Editor/Templates/Droplets/Droplet with Settable Properties.app

- com.apple.ScriptEditor.id.droplet-with-settable-properties-template

/Library/Application Support/Script Editor/Templates/Droplets/Recursive File Processing Droplet.app

- com.apple.ScriptEditor.id.file-processing-droplet-template

/Library/Application Support/Script Editor/Templates/Droplets/Recursive Image File Processing Droplet.app

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/Library/Application Support/TrendMicro/DCA/DCAManager.app

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/Library/Application Support/TrendMicro/TmccMac/SilentInstaller.app

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/Library/Application Support/TrendMicro/TmccMac/TMMacUninstaller.app

- com.trendmicro.iTIS.Uninstaller

/Library/Application Support/TrendMicro/TmccMac/UIMgmt.app

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/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app

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/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app

- com.adobe.air.Installer

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app

- com.adobe.air.Template

/Library/Image Capture/Devices/Canon IJScanner13f.app

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/Library/Image Capture/Devices/Canon IJScanner2.app

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/Library/Image Capture/Devices/Canon IJScanner3.app

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/Library/Image Capture/Devices/Canon IJScanner4.app

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/Library/Printers/Canon/BJPrinter/Utilities/CanonIJPrinterUtility.app

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/Users/USER/Downloads/Install Spotify.app

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/Users/USER/Library/Application Support/Google/Chrome/Backup Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

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/Users/USER/Library/Application Support/Google/Chrome/Backup Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app

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/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aapocclcgogkmnckokdopfmhonfmgoek/Default aapocclcgogkmnckokdopfmhonfmgoek.app

- com.google.Chrome.app.Default-aapocclcgogkmnckokdopfmhonfmgoek-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_aohghmighlieiainnegkcijnfilokake/Default aohghmighlieiainnegkcijnfilokake.app

- com.google.Chrome.app.Default-aohghmighlieiainnegkcijnfilokake-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_apdfllckaahabafndbhieahigkjlhalf/Default apdfllckaahabafndbhieahigkjlhalf.app

- com.google.Chrome.app.Default-apdfllckaahabafndbhieahigkjlhalf-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_blpcfgokakmgnkcojhhkbfbldkacnbeo/Default blpcfgokakmgnkcojhhkbfbldkacnbeo.app

- com.google.Chrome.app.Default-blpcfgokakmgnkcojhhkbfbldkacnbeo-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_coobgpohoikkiipiblmjeljniedjpjpf/Default coobgpohoikkiipiblmjeljniedjpjpf.app

- com.google.Chrome.app.Default-coobgpohoikkiipiblmjeljniedjpjpf-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_felcaaldnbdncclmgdcncolpebgiejap/Default felcaaldnbdncclmgdcncolpebgiejap.app

- com.google.Chrome.app.Default-felcaaldnbdncclmgdcncolpebgiejap-internal

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_pjkljhegncpnkpknbcohdijeoejaedia/Default pjkljhegncpnkpknbcohdijeoejaedia.app

- com.google.Chrome.app.Default-pjkljhegncpnkpknbcohdijeoejaedia-internal

/Users/USER/Library/Application Support/SupportDock/Applications/LiveHelp/LiveHelp.app

- com.yourcompany.LiveHelp

/Users/USER/Library/Application Support/SupportDock/Applications/PushToTalk/PushToTalk.app

- com.yourcompany.PushToTalk

/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app

- com.genieoinnovation.Installer

Frameworks

/Library/Frameworks/Adobe AIR.framework

- com.adobe.AIR

/Library/Frameworks/TMAppCommon.framework

- com.yourcompany.TMAppCommon

/Library/Frameworks/TMAppCore.framework

- com.yourcompany.TMAppCore

/Library/Frameworks/TMGUIUtil.framework

- com.trendmicro.common.GUIUtilFWK

/Library/Frameworks/TMSSClient.framework

- com.trendmicro.tmss.tmssclient

/Library/Frameworks/TMWeb.framework

- com.trendmicro.TMWeb

/Library/Frameworks/iCoreClient.framework

- com.trendmicro.iCoreClient

/Library/Frameworks/iCoreClientPb.framework

- com.yourcompany.iCoreClientPb

/Library/Frameworks/libcurl.framework

- com.libcurl.libcurl

PrefPane

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Tuxera NTFS.prefPane

- com.tuxera.ntfs.mac.prefpane

Bundles

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin

- com.adobe.adobecp

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin

- com.macromedia.FlashPlayer-10.6.plugin

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin

- com.adobe.adobecp20

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/DirectorShockwave.plugin

- com.adobe.director.shockwave.pluginshim

/Library/Internet Plug-Ins/Flash Player.plugin

- com.macromedia.Flash

/Library/Internet Plug-Ins/GameFacePlugin.plugin

- com.ElectronicArts.GameFacePlugin

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/Internet Plug-Ins/Unity Web Player.plugin

- com.unity.UnityWebPlayer

/Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkIOM.plugin

- jp.co.Canon.ij.print.iom.CIJNP

/Library/Printers/Canon/BJPrinter/Plugins/BJNP/CIJNetworkPBM.plugin

- jp.co.Canon.ij.print.pbm.CIJNP

/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBIOM.plugin

- jp.co.canon.bj.print.bjusbiom

/Library/Printers/Canon/BJPrinter/Plugins/BJUSB/BJUSBPBM.plugin

- jp.co.canon.bj.print.pbm.USB

/Library/Printers/Canon/BJPrinter/Plugins/IJBluetooth/IJBluetoothIOM.plugin

- jp.co.canon.ij.print.ijbluetoothiom

/Library/Printers/Canon/IJScanner/Plugins/ag07_09.plugin

- jp.co.canon.scangear.ag07.09

/Library/Printers/Canon/IJScanner/Plugins/ag08_09.plugin

- jp.co.canon.scangear.ag08.09

/Library/Printers/Canon/IJScanner/Plugins/cncl09_09.plugin

- jp.co.canon.scangear.lld09.09

/Library/Printers/Canon/IJScanner/Plugins/cnq2413_09.plugin

- jp.co.canon.scanner.cnq2413.09

/Library/Printers/Canon/IJScanner/Plugins/cnq2414_09.plugin

- jp.co.canon.scanner.cnq2414.09

/Library/Printers/Canon/IJScanner/Plugins/cnq4807_09.plugin

- jp.co.canon.scanner.cnq4807.09

/Library/Printers/Canon/IJScanner/Plugins/cnq4808_09.plugin

- jp.co.canon.scanner.cnq4808.09

/Library/Printers/Canon/IJScanner/Plugins/cnq4809_09.plugin

- jp.co.canon.scanner.cnq4809.09

/Library/Printers/Canon/IJScanner/Plugins/cnq9601_09.plugin

- jp.co.canon.scanner.cnq9601.09

/Library/Printers/Canon/IJScanner/Plugins/ijfshlib_09.plugin

- jp.co.canon.scangear.ijfshlib.09

/Library/Printers/Canon/IJScanner/Plugins/mld07_09.plugin

- jp.co.canon.scangear.mld07.09

/Library/Printers/Canon/IJScanner/Plugins/mld08_09.plugin

- jp.co.canon.scangear.mld08.09

/Library/Printers/Canon/IJScanner/Plugins/mld09_09.plugin

- jp.co.canon.scangear.mld09.09

/Library/Printers/Canon/IJScanner/Plugins/mld9601_09.plugin

- jp.co.canon.scangear.mld9601.09

/Library/Printers/Canon/IJScanner/Plugins/sfusb_09.plugin

- jp.co.canon.sf.scanner.sfusb.09

/Library/Printers/Canon/IJScanner/Plugins/sgusb_09.plugin

- jp.co.canon.scangear.usb.09

/Library/Printers/Canon/IJScanner/Plugins/smac_09.plugin

- jp.co.canon.scangear.smac.09

/Library/Printers/Canon/IJScanner/Plugins/zoom_09.plugin

- jp.co.canon.scangear.zoom.09

/Library/Printers/EPSON/CIOSupport/CIOHelper.plugin

- com.epson.print.plugin.CIOHelper

/Library/Printers/EPSON/CIOSupport/EPSONUSBPrintClass.plugin

- com.epson.print.plugin.USBPrintClass

/Library/Printers/EPSON/CIOSupport/XIOP.plugin

- com.epson.print.plugin.XIOP

/Library/Printers/EPSON/CIOSupport/XIORemoteClient.plugin

- com.epson.print.plugin.XIORemoteClient

/Library/Printers/EPSON/CIOSupport/XIORemoteServer.plugin

- com.epson.print.plugin.XIORemoteServer

/Users/USER/Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

/Users/USER/Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/12.0.0.70/PepperFlashPlayer.plugin

- com.macromedia.PepperFlashPlayer.pepper

/Users/USER/Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin

- com.Google.GoogleEarthPlugin.plugin

dylibs

/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

/Library/Application Support/Electronic Arts/Game Face/libDynLibFg3PhotoFit32.dylib

/Library/Application Support/Electronic Arts/Game Face/libDynLibFg3PhotoFit64.dylib

/Library/Application Support/RosettaStoneDaemon/Libraries/FNInterface_libFNP.dylib

/Library/Application Support/RosettaStoneDaemon/Libraries/FnpCommsSoap.dylib

/Library/Application Support/RosettaStoneDaemon/bin/ActivationDaemonPlugin.dylib

/Library/Application Support/RosettaStoneDaemon/bin/DataInstaller.dylib

/Library/Application Support/RosettaStoneDaemon/bin/DataInstallerDaemonPlugin.dylib

/Library/Application Support/RosettaStoneDaemon/bin/SREDaemonPlugin.dylib

/Library/Application Support/RosettaStoneDaemon/bin/libRosettaStoneDaemon.dylib

/Library/Application Support/TrendMicro/TMSS/libSystemChecker.dylib

/Library/Application Support/TrendMicro/TMSS/libTMPluginClient.dylib

/Library/Application Support/TrendMicro/TMSS/libTmUtyPPi.dylib

/Library/Application Support/TrendMicro/common/lib/libTmLog.dylib

/Library/Application Support/TrendMicro/common/lib/libTmUtil.dylib

/Library/Application Support/TrendMicro/common/lib/libprotobuf-lite.dylib

/Library/Application Support/TrendMicro/common/lib/vsapi/libvsapi.dylib

/Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

/Library/Frameworks/TMSSClient.framework/Versions/A/Frameworks/libTisCrypt.dyli b

/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.758/_platform_specific/mac_x64/libwidev inecdm.dylib

Elapsed time (sec): 724

Reply

Answer 5

my ginger

Level 5

4,928 points

Feb 21, 2015 11:04 AM in response to jaculver17

Hi. I noticed you have still got trend micro installed. You should remove it. You also have genieo which is an adware virus. Linc will probably Want you to remove these. You can remove Genieo manualy or download adware medic and remove it. Lots of virus software miss these adwares. Here is a link for removing adware.http://support.apple.com/en-us/HT203987 Orhttp://www.adwaremedic.com/index.php

Reply

Answer 6

jaculver17 Author

Level 1

0 points

Feb 7, 2015 12:14 PM in response to Linc Davis

This is not a Safari problem, as it happens on either of my browsers (including Google Chrome). Also, it's not failing upon launching, it can be open for hours or days and then close automatically without warning. I've done several full systems scans, malware, etc. and nothing has been found. Everything on my laptop itself is up to date.

Reply

Answer 7

Linc Davis

Level 10

209,739 points

Feb 7, 2015 2:04 PM in response to jaculver17

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Reply

Answer 8

jaculver17 Author

Level 1

0 points

Feb 7, 2015 4:50 PM in response to Linc Davis

Extract for Safari:

2/7/15 7:39:39.000 PM kernel[0]: TMCCFS 4714 ERROR needToScanThisExecve ==com.apple.SafariServices

As for the second step, there was no information that appeared after hitting the discussion triangle (I made sure it was not Diagnostic and Usage Messages). Perhaps in the next crash that I experience, there will be more information than I have here (I haven't had a crash in a couple of days)

Reply

Answer 9

jaculver17 Author

Level 1

0 points

Feb 7, 2015 4:56 PM in response to my ginger

Ginger, thank you for your reply:

I'm not sure if my silverlight is updated, so I've done so after reading your post. However, it isn't just Netflix, it occurs when I'm streaming anywhere (Youtube, etc.). To answer your question though, I do not receive error messages of any sort, the browser (Chrome or Safari) will just close as if I've asked it to do so in abruptly and open as if nothing happened. Could possibly be a conflict, I'm not sure?

Reply

Answer 10

jaculver17 Author

Level 1

0 points

Feb 7, 2015 10:56 PM in response to Linc Davis

Upon watching a show on Google Chrome, the closing occurred again. The following extracts appeared:

2/8/15 1:37:09.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.GuEeO7

2/8/15 1:42:09.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.siUgp5

2/8/15 1:45:15.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.nZUf1e

2/8/15 1:45:28.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.J63gIE

2/8/15 1:45:28.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.aRCzge

2/8/15 1:47:09.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.C1zbNQ

2/8/15 1:51:26.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.e6TReV

2/8/15 1:51:26.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.cizCgx

2/8/15 1:51:26.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$chrome-extension_aoiidodopnnhiflaflbfeblnojefhigh_0.localstorage

2/8/15 1:51:26.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.hxgY9p

2/8/15 1:51:26.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$.com.google.Chrome.tg25o3

2/8/15 1:51:27.000 AM kernel[0]: TMCCFS 4211 ERROR needToScanThisClose $$chrome_shutdown_ms.txt

As before, nothing was made available in the User Diagnostic Reports section

Reply

Answer 11

jaculver17 Author

Level 1

0 points

Feb 9, 2015 10:52 AM in response to Linc Davis

Linc Davis,

I completely removed Trend Micro and then reinstalled it soon after reading your post. Just now, whilst streaming a video, Google Chrome closed abruptly again. I retrieved the following extracts, and again, no User Diagnostic Report:

2/9/15 1:25:21.000 PM kernel[0]: TMCCFS 7620 ERROR needToScanThisClose $$chrome-extension_aoiidodopnnhiflaflbfeblnojefhigh_0.localstorage

2/9/15 1:25:31.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.iRMrYt

2/9/15 1:26:19.000 PM kernel[0]: TMCCFS 7627 ERROR needToScanThisClose $$chrome-extension_aoiidodopnnhiflaflbfeblnojefhigh_0.localstorage

2/9/15 1:26:19.000 PM kernel[0]: Google Chrome He (map: 0xffffff804d4c51e0) triggered DYLD shared region unnest for map: 0xffffff804d4c51e0, region 0x7fff8e600000->0x7fff8e800000. While not abnormal for debuggers, this increases system memory footprint until the target exits.

2/9/15 1:26:29.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.T5smuv

2/9/15 1:29:25.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.wxoYyN

2/9/15 1:29:51.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.PiOmHx

2/9/15 1:32:55.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.7yvtMi

2/9/15 1:33:57.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.racuwt

2/9/15 1:34:51.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.fspHID

2/9/15 1:39:51.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.T3Xgtx

2/9/15 1:41:49.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.HgDQLi

2/9/15 1:41:49.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.CDhs9J

2/9/15 1:41:49.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.Ea2QhX

2/9/15 1:41:49.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$chrome-extension_aoiidodopnnhiflaflbfeblnojefhigh_0.localstorage

2/9/15 1:41:50.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$.com.google.Chrome.VRDep7

2/9/15 1:41:50.000 PM kernel[0]: TMCCFS 1893 ERROR needToScanThisClose $$chrome_shutdown_ms.txt

Reply

Answer 12

jaculver17 Author

Level 1

0 points

Feb 9, 2015 11:47 PM in response to Linc Davis

Not sure what I could've done wrong, as you stated, since this is a system modification I used the applications "uninstall tool" and after it was gone I searched for any traces and did not find any. Afterwards, I restarted my computer and then used the disc I originally installed it through (I bought it in-store about a month ago) to reinstall it

Reply

Answer 13

my ginger

Level 5

4,928 points

Feb 7, 2015 12:53 PM in response to jaculver17

Hi. Netflix uses silverlight. Have you updated it, or reinstalled it? Are you getting an unexpectedly quit warning? Or nothing ,it just's quits? Or possibly a conflict with flash player?

Reply

Answer 14

Feb 7, 2015 4:57 PM in response to jaculver17

The same happened to me a few days ago. Then, I started to get adware pop ups. I called apple support and they helped me remove the adware file.

Reply

Answer 15

Linc Davis

Level 10

209,739 points

Feb 8, 2015 12:06 AM in response to jaculver17

Remove the Trend Micro product by following the instructions on this page.

Restart. If the program was incompletely removed, reinstall it and start over. Back up all data before making any changes.

Reply