Mail can't connect to account "live"

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Surjanto1 Author

Level 1

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Mail can't connect to account "live"

Hi,

I recently have been getting trouble with Mac Mail.

After setting up my outlook email with these settings, i still can't use my hotmail (it stays offline) :

Incoming Mail Server
Account Type:IMAP
Username
Server hostname:imap-mail.outlook.***
Server port:993
Authentication:Password
Secure Sockets Layer (SSL):Yes
Outgoing Mail Server
Username: *****
Server hostname:smtp-mail.outlook.***
Server port:587
Authentication:Password
Secure Sockets Layer (SSL):Yes

Can anyone help me solve this problem?

I am using a MacBook Pro (13-inch, Mid 2012)

OS X Yosemite 10.10.2

< Personal Information Edited By Host >

MacBook Pro, OS X Yosemite (10.10.2), null

Posted on Feb 6, 2015 1:18 PM

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Answer 1

Matt_M.

Community Operations

Feb 8, 2015 2:14 PM in response to Surjanto1

Hello Surjanto1,

Welcome to the Apple Support Communities! It looks like you are having issues with the email account setup on your MacBook Pro. Let’s see if we can troubleshoot this in an attempt to resolve the issue.

I’ve verified your settings with our Mail Settings Lookup Tool and it looks like everything is correct. Since the issue persists, let’s try using the Connection Doctor as outlined in this article:

OS X Mail: Troubleshooting sending and receiving email messages - Apple Support

http://support.apple.com/en-us/TS3276

Cheers,

Matt M.

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