Macbook Pro Retina (early 2013) Freezing and restarting for no reason...and graphic issues

Have to tried backup the computer and wiping it out and install a clean install of yosemite?

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

Download and post an EtreCheck report. That may provide clues to your problem.

http://www.etresoft.com/etrecheck

Ciao.

First of all... thank you for the suggestion!

EtreCheck version: 2.9.10 (261)

Report generated 2016-03-23 21:28:38

Download EtreCheck from https://etrecheck.com

Runtime 2:08

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Computer is freezing when using video and changing between websites. Cursor still functions but I am unable to close windows, see the dock or have any other input options… only power button restart.

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro10,2

1 3 GHz Intel Core i7 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 351

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 3360 x 2100

System Software:ⓘ

OS X Yosemite 10.10.5 (14F1713) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE SSD SD512E disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

[redacted] (disk1) / : 499.05 GB (189.66 GB free)

Core Storage: disk0s2 499.42 GB Online

USB Information:ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Library/Application Support/Avast/components/fileshield/unsigned

[loaded] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-02-15) [Support]

/Library/Application Support/Avast/components/proxy/unsigned

[loaded] com.avast.PacketForwarder (2.0 - SDK 10.10 - 2016-02-15) [Support]

/System/Library/Extensions

[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-03-23) [Support]

[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-03-23) [Support]

[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-03-23) [Support]

[not loaded] com.aliph.driver.jstub (1.1.2 - 2016-03-23) [Support]

[loaded] com.globaldelight.driver.BoomDevice (1.1 - SDK 10.9 - 2016-03-23) [Support]

[not loaded] com.nike.sportwatch (1.0.0 - 2016-03-23) [Support]

[not loaded] com.novatelwireless.kext.wwan (3.0.20 - 2016-03-23) [Support]

[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-03-23) [Support]

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

/System/Library/Extensions/NovatelWirelessWWAN.kext/Contents/PlugIns

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMControl (3.0.20 - 2015-04-15) [Support]

[not loaded] com.NovatelWireless.driver.NovatelWirelessUSBCDCECMData (3.0.20 - 2015-04-15) [Support]

[not loaded] com.novatelwireless.driver.3G (3.0.20 - 2015-04-15) [Support]

[not loaded] com.novatelwireless.driver.3GData (3.0.20 - 2015-04-15) [Support]

[not loaded] com.novatelwireless.driver.DisableAutoInstall (3.0.20 - 2015-04-15) [Support]

[not loaded] com.novatelwireless.driver.NWVBE (3.0.20 - 2015-04-15) [Support]

/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2012-07-11) [Support]

[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2012-07-11) [Support]

[not loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2012-07-11) [Support]

[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2012-07-11) [Support]

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

[not loaded] com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 148 Apple tasks

[running] 59 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 45 Apple tasks

[loaded] 136 Apple tasks

[running] 82 Apple tasks

Launch Agents:ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-01-28) [Support]

[running] com.avast.update-agent.plist (2016-02-15) [Support]

[loaded] com.avast.userinit.plist (2016-02-15) [Support]

[loaded] com.citrix.AuthManager_Mac.plist (2013-10-22) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]

[not loaded] com.oracle.java.Java-Updater.plist [Support]

[running] com.trusteer.rapport.rapportd.plist (2016-03-02) [Support]

[loaded] org.gpgtools.Libmacgpg.xpc.plist (2013-10-22) [Support]

[not loaded] org.gpgtools.macgpg2.updater.plist (2013-10-22) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2014-05-16) [Support]

Launch Daemons:ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-01-28) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-28) [Support]

[loaded] com.adobe.fpsaud.plist (2016-03-18) [Support]

[loaded] com.avast.init.plist (2016-02-15) [Support]

[loaded] com.avast.uninstall.plist (2016-02-15) [Support]

[loaded] com.avast.update.plist (2016-02-15) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2015-05-13) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]

[not loaded] com.oracle.java.Helper-Tool.plist [Support]

[running] com.trusteer.rooks.rooksd.plist (2016-03-02) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-05-16) [Support]

User Launch Agents:ⓘ

[loaded] com.avast.home.userinit.plist (2016-02-15) [Support]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-03-22) [Support]

User Login Items:ⓘ

Boom Application (/Applications/Utilities_3rd_Party/Boom.app)

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

CleanMyMac 3 Menu Application (/Applications/Utilities_3rd_Party/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Other Apps:ⓘ

[failed] com.avast.account

[loaded] com.avast.crashreport

[running] com.avast.daemon

[running] com.avast.fileshield

[running] com.avast.helper

[running] com.avast.proxy

[running] com.avast.service

[running] com.globaldelight.BoomDaemon

[running] com.globaldelight.BoomMAS.28432

[running] com.google.Chrome.32692

[running] com.macpaw.CleanMyMac3.Menu.60240

[loaded] 377 Apple tasks

[running] 169 Apple tasks

Internet Plug-ins:ⓘ

JavaAppletPlugin: 15.0.0 - SDK 10.10 (2014-03-26) Check version

FlashPlayer-10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

QuickTime Plugin: 7.7.3 (2016-03-23)

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-08) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-08) [Support]

Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]

Default Browser: 600 - SDK 10.10 (2015-08-24)

WidevineMediaOptimizer: 6.0.0.12757 - SDK 10.7 (2014-06-09) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-15) [Support]

MeetingJoinPlugin: Unknown - SDK 10.2 (2015-05-13) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-06-29)

User internet Plug-ins:ⓘ

Google Earth Web Plug-in: 7.1 (2015-04-15) [Support]

WebEx64: 1.0 - SDK 10.6 (2013-07-11) [Support]

ActiveGS: 3.4.565 - SDK 10.0 (2011-07-29) [Support]

3rd Party Preference Panes:ⓘ

Flash Player (2016-03-18) [Support]

Trusteer Endpoint Protection (2016-03-11) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

5% WindowServer

4% coreaudiod

3% fontd

2% kernel_task

1% Boom

Top Processes by Memory:ⓘ

754 MB kernel_task

508 MB Google Chrome Helper(4)

410 MB Finder

303 MB ocspd

221 MB com.avast.daemon

Virtual Memory Information:ⓘ

297 MB Free RAM

7.71 GB Used RAM (2.28 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Mar 23, 2016, 08:54:40 PM Self test - passed

Mar 23, 2016, 05:56:05 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-23-175605_[ redacted].crash

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Mar 23, 2016, 05:32:10 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-03-23-173210_[ redacted].crash

Mar 23, 2016, 02:04:09 AM /Library/Logs/DiagnosticReports/taskgated_2016-03-23-020409_[redacted].crash

/usr/libexec/taskgated

Mar 22, 2016, 08:34:12 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-03-22-203412 _[redacted].crash

/System/Library/PrivateFrameworks/AmbientDisplay.framework/Versions/A/XPCServic es/com.apple.AmbientDisplayAgent.xpc/Contents/MacOS/com.apple.AmbientDisplayAgen t

Mar 22, 2016, 08:16:18 PM /Library/Logs/DiagnosticReports/com.apple.AmbientDisplayAgent_2016-03-22-201618 _[redacted].crash

The following items should be deleted:

Avast AV.

CleanMyMac3

Paceap

Trusteer.

Go to the respective developers web sites for uninstall instructions.

Ciao.