Q: Locked out of new iPad Air and can't connect to iTunes without pass code which I didn't set and it was sealed in box
II've just open my new iPad Air and activated it. It hasn't been connected to itunes yet just linked to my icloud and icloud keychain and I left screen to long where it goes off and now when I try and open it it want a pass code only I didn't set one so now I can't connect it to iTunes without being able to open ipad and obviously can't open screen is this a fault or is there something I can do?
Posted on Feb 6, 2015 3:40 PM
You can preform a DFU restore.
Follow my steps:
- power down your iPad
- Hold down the home button and don't let go
- Plug the iPad to your computer
- Do not let go the home button
- ITunes will prompt you that the iPad is recovery stage
- Restore your iPad
You should be all set and updated issue free.
Cheers!
Posted on Feb 6, 2015 4:54 PM

