SONG STOPPED PLAYING AND RESETS. ITS BRAND NEW AND I DID NOT DO ANYTHING

Hello Daniel,

It sounds like you may need to restore your iPod nano and resync the music from your computer to resolve this issue. Here are some specific troubleshooting steps:

iPod nano (7th generation): Hardware troubleshooting - Apple Support
http://support.apple.com/en-us/HT203681

The Five Rs: Reset, Retry, Restart, Reinstall, Restore

Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.

• Reset iPod nano. First, make sure iPod nano is charged. Then press the Sleep/Wake button and the Home button for six seconds, until the Apple logo appears.
• Retry with a different USB port if you cannot see iPod nano in iTunes.
• Restart your computer and make sure that you have the latest software updates installed.
• Download and reinstall iTunes.
• Restore iPod nano.

Restoring iPod to factory settings - Apple Support
http://support.apple.com/en-us/HT201540

Background

It's important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restoring erases the iPod's disk and restores iPod to its original factory condition.

Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.

Note: See this article if you need to restore an iPod shuffle.

How to restore iPod

1. Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
2. Download and install the latest version of iTunes if necessary.
3. Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
4. After a few moments, your iPod will appear in the Source panel in iTunes.
5. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
6. Click Restore.
7. If you are using a Mac, you will be asked to enter an administrator’s name and password.
8. A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
   • Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
   • Leave iPod connected to computer to complete restore (typically applies newer iPod models).
9. During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
   Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
10. After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.

Learn more

• How to rename your iPod
• iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen
• iPod only shows an Apple logo and doesn't start up
• Your Windows PC doesn't recognize iPod
• iPod doesn't appear in iTunes or on my Mac desktop

Last Modified: Jan 14, 2015

I hope this information helps ....

- Judy

Hello Daniel,

I'm glad you were able to resolve the issue. Enjoy your music!

- Judy