DANIEL VINES

Q: SONG STOPPED PLAYING AND RESETS. ITS BRAND NEW AND I DID NOT DO ANYTHING

I just got a new iPod nano 7th generation on December 26 2014 and i got a glitch. any song stops playing and resets. I did not do anything.

iPod nano, OS X Mavericks (10.9.5)

Posted on Feb 6, 2015 6:19 PM

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Q: SONG STOPPED PLAYING AND RESETS. ITS BRAND NEW AND I DID NOT DO ANYTHING

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  • by judysings,

    judysings judysings Feb 9, 2015 6:52 AM in response to DANIEL VINES
    Community Specialists
    Feb 9, 2015 6:52 AM in response to DANIEL VINES

    Hello Daniel,

    It sounds like you may need to restore your iPod nano and resync the music from your computer to resolve this issue.  Here are some specific troubleshooting steps:

    iPod nano (7th generation): Hardware troubleshooting - Apple Support
    http://support.apple.com/en-us/HT203681

     

    The Five Rs: Reset, Retry, Restart, Reinstall, Restore

     

    Remember these five basic suggestions if you have an issue with iPod nano. Try these steps one at a time until the issue is resolved. If one of the following doesn't help, read on for solutions to specific issues.

     

     

    Restoring iPod to factory settings - Apple Support
    http://support.apple.com/en-us/HT201540

    Background

    It's important to understand the difference between updating and restoring. Updating simply installs the software that controls iPod and does not affect the songs and files stored on iPod's disk. Restoring erases the iPod's disk and restores iPod to its original factory condition.

     

    Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see  this document for more information.

    Note: See  this article if you need to restore an iPod shuffle.

     

    How to restore iPod

    1. Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
    2. Download and install the latest version of iTunes if necessary.
    3. Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
    4. After a few moments, your iPod will appear in the Source panel in iTunes.
    5. Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
    6. Click Restore.
    7. If you are using a Mac, you will be asked to enter an administrator’s name and password.
    8. A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
      • Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
      • Leave iPod connected to computer to complete restore (typically applies newer iPod models).
    9. During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage. 
      Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
    10. After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.

    Learn more

     

    Last Modified:

     

    I hope this information helps ....

     

    - Judy

  • by DANIEL VINES,

    DANIEL VINES DANIEL VINES Feb 10, 2015 5:15 PM in response to judysings
    Level 1 (4 points)
    Apple Music
    Feb 10, 2015 5:15 PM in response to judysings

    I solved the problem. I had way too many playlists synced so I cut down on the number of playlists to be synced and I change playlists everyday to be synced. Thanks. Now it's working great.

  • by judysings,Solvedanswer

    judysings judysings Feb 12, 2015 2:21 PM in response to DANIEL VINES
    Community Specialists
    Feb 12, 2015 2:21 PM in response to DANIEL VINES

    Hello Daniel,

    I'm glad you were able to resolve the issue.  Enjoy your music!

    - Judy