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Helpful answers
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Feb 8, 2015 6:57 PM in response to DenisaB@NYby deggie,Reset the phone (hold down the home and sleep buttons, wait for the Apple logo, let go of the buttons) and reset the router.
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Feb 9, 2015 11:11 AM in response to DenisaB@NYby judysings,Good Morning Denise -
Sorry to hear you are having issues connecting to your Wi-Fi network. I'll include a few more things that you can try to troubleshoot this below. The first thing that I'm wondering is if you cannot connect to your Wi-Fi at home -- are you able to connect to a different Wi-Fi network (at work, a local coffee shop, etc.)? That would be one of the first things to try.
Turning the modem and router in your house of and then on is also a common step as it "reinitializes" everything. Hopefully, one of the steps below will help you with this.
Restart.
For more help, try restarting your device, router, or cable/DSL modem. After each step, check to see if you fixed the issue.
• Restart your iOS device.
• Unplug your router and plug it back in.
• Unplug your cable or DSL modem and plug it back in.Still can’t connect?
Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

Get more help
- Try connecting to a Wi-Fi network in a different location. If your device can connect, you’ll need to get help with your Wi-Fi network. If it can’t connect to any Wi-Fi networks, contact Apple.
iOS and OS X: Recommended settings for Wi-Fi routers and access points - Apple Support
http://support.apple.com/en-us/HT202068All the best,
- Judy
