I just purchased an iPhone 6 to replace my iPhone 4s. Did the migration through iTunes, and everything seems to work except voicemail. How can I fix this?

Voice mail has nothing to do with iTunes. It's a carrier function. Can you explain in what way it isn't working?

Good Afternoon!

So, if I understand, you are having an issue with visual voicemail on a new device? Every time you get a new iPhone, visual voicemail is something that has to be set up again manually. Try this article:

Hope this helps 🙂

Get help with visual voicemail on your iPhone - Apple Support

AprilJohnson wrote:

Good Afternoon!

So, if I understand, you are having an issue with visual voicemail on a new device? Every time you get a new iPhone, visual voicemail is something that has to be set up again manually.

That's incorrect. It generally carries over from one phone to the other unless you switch carriers. The only time you should need to set it up again is if there is some sort of glitch.

karenfromanaheim wrote:

I just wanted to explain the details. My husband and I both started checking out all the services on our new iPhone 6. We called each other and left a voicemail test, and neither of them worked. No message was left on either of our new phones. We tried three times, and no message was recorded.

So you're getting a the recording? How do you know that no message has been recorded? Are you going by the fact that nothing shows up in the voicemail app? Have you tried calling into the voice mail (usually done by calling your own number and interrupting the recording by pressing something like the # key, then putting in your passcode). It sounds as if your voice mail has defaulted back to standard voice mail. Call your carrier and have them reset the VM to the proper version for iPhones.

Best of luck.

karenfromanaheim wrote:

Thank you. I am not getting any recorded messages, which I know have been left on my phone because my husband left me a few for a test, and they never showed up on the voicemail app or on my phone. I will try calling AT&T to see if they can help, as you suggested, Meg. By the way, I had never set a passcode for voicemail.

If you've been using an iPhone, you may not be aware of or may have forgotten the password. AT&T does require it for standard VM.

By "recording" I meant, when you call your husband's phone, do you hear his recorded greeting.

karenfromanaheim wrote:

Yes, I can hear his recorded greeting when I call his number.

Yup, I'm pretty sure your voicemail got reverted to standard voicemail. AT&T should be able to fix it pretty quickly.

Good luck!