App Store item not purchased?

Hey I downloaded boost 2 some time ago when it was free now it's paid and it doesn't allow me to download it? I mean it should be in the purchased. That's the only game that it doesn't allow me to download when I hav previously downloaded it. It wants me to purchase again? How do I fix this?

iPad Air, iOS 8.1.3, iPad Air 2

Posted on Feb 7, 2015 10:57 AM

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3 replies

Feb 7, 2015 11:07 AM in response to stefanmz7

You are logged in with the same account that you bought it with (and it's not the 'lite' version that you had previously downloaded ?), you haven't changed countries since buying it, and it's the same game (e.g. it hasn't changed developer and/or the version that you originally had has been removed and replaced with a new app) ? If it's not showing in the Purchased tab in the App Store app on your iPad then check to see if you've hidden it : iTunes Store: Hiding and unhiding purchases - Apple Support. And

Feb 8, 2015 3:19 AM in response to King_Penguin

Yes I'm with the same account but I changed country. However all the other apps from the other country I can download(paid ones I mean) only this app is the problem. I'm not sure about the developer but I don't think it has changed. And it definitely wasn't the lite version. Is there any way to contact Apple by email or live chat and they check my email(account) if this item is marked as purchased?

Feb 8, 2015 4:50 AM in response to stefanmz7

You can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page


But as you've changed countries they might not be able to help, content is tied to the country as well as to the account - though apps can generally be redownloaded for free in a different country (music, films etc can't) I don't think that it's documented by Apple as being possible.

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App Store item not purchased?

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