iPod 160 GB Not on iTunes List While Connected

Question

Level 1

3 points

iPod 160 GB Not on iTunes List While Connected

Dear guys (Apple Supporter's)

Since i upgraded my Macbook Pro to Yosemite OS, of course iTunes also to latest version, Before upgraded, My iPod classic was connected, synchronise very good but after all has seems to be changed. My iPod classic now not connected to the latest iTunes version (not on the list devices while like others iPad, iPhone shown on the list). But on the iPod screen show that iPod is "connected, do not disconnect".

I've been trying to solve the all problem including to re-installing iTunes, Hard reset the iPod, and doing the step from apple troubleshooting https://www.apple.com/support/ipod/five_rs/classic/

But seems not going work.

Any another solution from you guys, please?

MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.2), New iPad, iPod Classic, iPhone 3Gs

Posted on Feb 7, 2015 12:30 PM

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Answer 1

mario49

Community Specialist

Feb 9, 2015 2:01 PM in response to vaiobum

Hey vaiobum,

Thanks for the question. If I understand correctly, the iPod is not in iTunes. I would recommend that you read this article, it may be able to help the issue.

If you don't see your connected device in iTunes for Mac - Apple Support

Thanks for using Apple Support Communities.

Have a good one,

Mario

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Answer 2

vaiobum Author

Level 1

3 points

Feb 10, 2015 2:36 PM in response to mario49

Hi Mario49,

Sorry to being misunderstood... I meant, my iPod is OK, full recharge and turn on even is connected itself to mac. Unfortunately, I don't see on the device (iPod) icon in the upper-left corner on iTunes while my iPod is connected.

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Answer 3

Alex CC

Level 1

4 points

Feb 11, 2015 2:53 PM in response to vaiobum

Hi vaiobum,

I had the same with my iPod Classic 160GB. I spent a bunch of hours trying to fix it up... restoring manually, setting iPod on disk mode, even using the Disk Utility to erase it. But nothing worked until I saw this:

https://www.ifixit.com/Answers/View/52450/Can%27t+Restore+iPod-+unknown+error+oc curred+%281416%29#answer52462

The post explains the way to clear your iPod out using a few commands on Terminal. It solved my problem.

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Answer 4

Feb 11, 2015 3:43 PM in response to vaiobum

Hello vaiobum!

This can be either an easy or a hard fix. Make sure of the following:

✅ You are using an original 30-Pin Connector with your iPod.

✅ You are on the latest iTunes & Software version(s).

✅ The 30-Pin Connector is completely plugged into the iPod.

Make sure the following does not apply:

✖ There is no lint/other item(s) in the 30-Pin Connector area of the iPod.

✖ There is no lint/other item(s) in the USB Connector area of the MacBook.

✖ The iPod, iTunes and/or MacBook are on older Software version(s).

If you've tried all the solutions and make sure all the items with a red "✖" do not apply, try using a different USB slot and/or a different 30-Pin Connector.

Contact me with any more question(s) and let me know what happens.

Thanks!

- Ronní J.

Apple Support Communities

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