DustyStorm

Q: Ethernet not working since last update

Since the last update, the ethernet connection to my Apple TV has not worked. It says "no network found" when I startup the Apple TV. I leave it alone to load but it never loads internet content. I have to switch over to wifi to get anything. I always had it hardwired and it always worked until now. Anyone else experience this, and anyone have a fix?

Posted on Feb 7, 2015 4:15 PM

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Q: Ethernet not working since last update

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  • by judysings,

    judysings judysings Feb 10, 2015 6:54 AM in response to DustyStorm
    Community Specialists
    Feb 10, 2015 6:54 AM in response to DustyStorm

    Good Morning DustyStorm,

    When you connect an Ethernet cable to the Apple TV, the wired connection should be automatic.  

    Switch between wired and wireless networks on your Apple TV - Apple Support
    http://support.apple.com/en-us/HT201798

     

    To switch back to a wired connection, connect the Ethernet cable. Apple TV will switch to the wired connection automatically. Apple TV prioritizes a wired Ethernet connection.

    Here are some troubleshooting steps to try.  I've highlighted the key information here for you.  Click on the article for complete details.

    Apple TV (2nd and 3rd generation): Troubleshooting Wi-Fi networks and connections - Apple Support

    http://support.apple.com/en-us/TS4546

     

    • Verify that your Apple TV is using the latest software by choosing Settings > General > Software Update. If your Apple TV can be updated, install the update.

     

    • Restart your Apple TV by choosing Settings > General > Restart

     

    • Try restarting your Wi-Fi router and/or modem by turning it off and then on again.

     

    • Update your Wi-Fi router to the latest firmware.

     

    Hope this helps ...

    - Judy

  • by The Server Surfer,

    The Server Surfer The Server Surfer Jun 24, 2015 1:54 PM in response to DustyStorm
    Level 1 (15 points)
    Jun 24, 2015 1:54 PM in response to DustyStorm

    Having the same issue with a refurb 3rd-gen I just got today.  I initially connected it with an Ethernet cable before I'd even plugged it in, but it booted up asking me to either choose a WiFi network or connect to Ethernet.  I was confused, since it was connected to Ethernet.  I inadvertently ended up skipping that step, and it continued starting up with no network connection at all.  When I went in to the Network settings, it told me to either choose a WiFi network, or to connect an Ethernet cable.  I tried replugging the cable at both ends.  My switch shows no activity on that port.  I moved it from the switch to the nearby, bridging Base Station.  I restarted that switch and both of my Base Stations.  Plugging the same cable in to my 2012 MBP establishes an Ethernet connection almost immediately.

     

    WiFi seems to work just fine, but Ethernet doesn't work at all.  It's like it's not even plugged in.