iPhone weird WLAN problem

Question

iPhone weird WLAN problem

My brother can't use AirPlay with his iPhone4 anymore (iOS7)

What is weird:

we have scanned the network on the iPhone with a scanning App in his WLAN. As devices only the Gateway and the iPhone itself are on the list of found devices. Not his Mac, nor Apple TV, nor his iPad. The iPhone is in the correct network, he does connect to the internet, but no other devices are visible for him. Obviously AirPlay does not work.

When we do the same scanning on his iPad and every device is shown.

We have restarted the iPhone, even with a hard reset, but no change.

Is this a setup problem or a hardware bug?

MacBook Pro (15-inch Core 2 Duo), OS X Mountain Lion (10.8.5)

Posted on Feb 7, 2015 2:24 PM

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Answer 1

judysings

Community Specialist

Feb 9, 2015 2:34 PM in response to Urs Gruetzner

Hi Urs Gruetzner,

The resource below will provide some steps you can try if AirPlay is not working on your iPhone 4:

Resolve issues with AirPlay and AirPlay Mirroring from iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/TS4215

Verify that your iOS device's software is up to date.

Verify your Apple TV's software is up to date.

Verify that your iOS device has Wi-Fi turned on. Go to Settings > Wi-Fi on your iOS device and turn on Wi-Fi.

Connect all AirPlay-enabled devices to the same Wi-Fi network.
Go to Settings > General > Network
on your Apple TV to see which Wi-Fi network it's connected to. On your iOS device, tap Settings > Wi-Fi and confirm it's on the same network as your Apple TV.

With peer-to-peer AirPlay, an iOS device can stream to Apple TV without first joining the same Wi-Fi network. Find out if your iOS device can use peer-to-peer AirPlay.

If the AirPlay icon doesn't appear

Ensure that you have followed the steps in using AirPlay and AirPlay Mirroring.

If you are still unable to see the AirPlay icon , try one of these steps:

If trying to AirPlay, or AirPlay mirror, to your Apple TV, ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.

Check Internet or network connectivity on all affected devices.
Some content requires an Internet connection to authorize content playback. AirPlay capabilities may be limited if your network is not connected to the Internet.

If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).

Hope this helps ...

- Judy

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