Catherine Mckenzie

Q: After os x 10.10.2 update, my Mac Pro 3.7 GHz Quad-Core Intel Xeon E5 is no longer recognizing that my camera is connected via usb.  Any thoughts?

My Mac Pro 3.7 GHz Quad-Core Intel Xeon E5 did an automatic update to os x 10.10.2 the other day and now it does not recognize that my camera is connected via usb.  Checked all plugs, restarted, etc. but to no avail.  Any suggestions?

 

Thanks!

Mac Pro, Mac OS X (10.7.4)

Posted on Feb 7, 2015 5:07 PM

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Q: After os x 10.10.2 update, my Mac Pro 3.7 GHz Quad-Core Intel Xeon E5 is no longer recognizing that my camera is connected via usb ... more

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  • by lllaass,

    lllaass lllaass Feb 8, 2015 2:41 AM in response to Catherine Mckenzie
    Level 10 (189,016 points)
    Desktops
    Feb 8, 2015 2:41 AM in response to Catherine Mckenzie

    So the camera is not identified when you open Image Capture?

  • by Catherine Mckenzie,

    Catherine Mckenzie Catherine Mckenzie Feb 8, 2015 3:27 AM in response to lllaass
    Level 1 (0 points)
    Feb 8, 2015 3:27 AM in response to lllaass

    Correct, the camera does not show up in iPhoto or Image capture or on the desktop. Nowhere. Previous to the OS X 10.10.2 update, I uploaded photos from this camera on a weekly basis for 2 years. The camera is a Nikon D3200.  I believe it is a new incompatibility with Nikon because the computer recognizes my Canon camera with no problem.

     

    I used a card reader to upload my current photos, but would prefer if the computer could just recognize the camera as usual.

  • by lllaass,

    lllaass lllaass Feb 8, 2015 6:50 AM in response to Catherine Mckenzie
    Level 10 (189,016 points)
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    Feb 8, 2015 6:50 AM in response to Catherine Mckenzie

    If you go to Apple icon in upper right>About This Mac>System Report does the camera show under USB?

    Do other USB accessories work?

  • by EZ Jim,

    EZ Jim EZ Jim Feb 8, 2015 9:09 AM in response to Catherine Mckenzie
    Level 7 (22,547 points)
    Feb 8, 2015 9:09 AM in response to Catherine Mckenzie

    You can try these resets to see if either fixes your problem:

     

    Reset the System Management Controller (SMC)

    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Wait fifteen seconds.
    4. Attach the computer's power cord.
    5. Wait five seconds, then press the power button to turn on the computer.

     

    Reset NVRAM

    1. Shut down your Mac.
    2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
    3. Turn on your Mac.
    4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
    5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
    6. Release the keys.

    After resetting NVRAM, you may need to reconfigure settings for speaker volume, screen resolution, startup disk selection, and time zone information.

    If issues related to these features continue on a desktop Mac (like an iMac, Mac mini or Mac Pro), its logic board battery may need to be replaced. The logic board battery on desktop computers helps retain NVRAM settings when your Mac is unplugged. You can take your Mac to an Apple Store or Apple Authorized Service Provider to replace the battery on the logic board.

     

     

     

     

    Message was edited by: EZ Jim

     

     

    Mac OSX 10.10.2

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Feb 8, 2015 9:15 AM in response to EZ Jim
    Level 9 (60,976 points)
    Desktops
    Feb 8, 2015 9:15 AM in response to EZ Jim

    EZJim-

     

    The Mac Pro with its large power supply may be a little different. Some Mac Pro users swear by one additional step in the SMC reset process:

     

    2a. Press and hold the Power-On button for a few seconds (with AC power disconnected). This completely discharges the Power Capacitors.

  • by lllaass,

    lllaass lllaass Feb 8, 2015 9:22 AM in response to Catherine Mckenzie
    Level 10 (189,016 points)
    Desktops
    Feb 8, 2015 9:22 AM in response to Catherine Mckenzie

    Since it started with the 10.10.2 update you can try installing the 10.10.2 Combo Update

    http://support.apple.com/kb/DL1786?viewlocale=en_US&locale=en_US

  • by EZ Jim,

    EZ Jim EZ Jim Feb 9, 2015 8:24 AM in response to Grant Bennet-Alder
    Level 7 (22,547 points)
    Feb 9, 2015 8:24 AM in response to Grant Bennet-Alder

    Thanks, Grant!

  • by The hatter,

    The hatter The hatter Feb 9, 2015 10:37 AM in response to EZ Jim
    Level 9 (60,935 points)
    Feb 9, 2015 10:37 AM in response to EZ Jim
    1. Unplug the computer's power cord.
    2. Wait fifteen seconds.
    3. Attach the computer's power cord.

     

    That "wait 15 seconds"  is useful as burning incense.

    Back with the G4 MDD people learned by accident to hit power on while unplugged AND to remove any RAM (seemed to be PMU G4 related).

     

    I have left my Mac Pro unplugged for weeks and months at a time, a 2006 1,1, and that has never reset SMC.

     

    The Apple Tech Article's history of revisions as to what constituted SMC Reset for Mac Pro models has changed 4-5 times, just wish they kept links to all the revisions in the footnotes.

  • by EZ Jim,

    EZ Jim EZ Jim Feb 10, 2015 9:16 AM in response to The hatter
    Level 7 (22,547 points)
    Feb 10, 2015 9:16 AM in response to The hatter

    Thanks, The hatter

     

    I agree that Apple's archiving of so many older tech articles makes a hardship on those of us who keep our machines as long as they keep working.  Your suggestion about footnotes is a GREAT one!  I hope you and other readers have offered it as Feedback.  Long ago, I suggested Apple make Support articles model specific rather than simply archiving the oldest ones after new models were released, but that suggestion was never adopted.  I will now offer new feedback with your footnote suggestion.  Hopefully Apple will implement the footnote suggestion to make their support complete for users of older Apple equipment, too.

     

     

    Message was edited by: EZ Jim

     

    Mac OSX 10.10.2

  • by The hatter,

    The hatter The hatter Feb 10, 2015 9:53 AM in response to EZ Jim
    Level 9 (60,935 points)
    Feb 10, 2015 9:53 AM in response to EZ Jim

    Tech Support articles have gone downhill, have gotten an earful, and we all complained over the years about the changes.

    That has been going on for a decade.

    I use to have a link to a page that had all the added, changed, modified tech notes, that I would check, and bookmark article.

     

    There use to be "popular" tech articles in the product support page, now you get this newer format and cannot open each in its own new tab off the main page.

     

    So at least http://www.apple.com/support/macpro for instance would have links to Discussions, How-To, etc but I suppose was hard to automate and manage.


    The page on graphic card compatibility is one of the jokes and lack of mention of a lot of what users actually need to have in their hands to make informed choice.

    About graphics-card compatibility between Mac Pro models - Apple Support