Jakefarmer95
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Q: Macbook pro retina 13 late 2013, usb ports are intermittent with iPhone

Macbook pro retina 13 late 2013, usb ports are intermittent with iPhone

 

when i connect my iPhone 5 to the laptop it keeps connecting and disconnecting, I've had this problem since owning the macbook. change of cables makes no difference neither does which port i use.

 

 

is there any advice anyone could give me?

 

 

many thanks.

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Feb 8, 2015 10:31 AM

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Jakefarmer95

Q: Macbook pro retina 13 late 2013, usb ports are intermittent with iPhone

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  • by sterling r,

    sterling r sterling r Feb 10, 2015 9:31 AM in response to Jakefarmer95
    Community Specialists
    Feb 10, 2015 9:31 AM in response to Jakefarmer95

    Hello there Jake,

     

    It sounds like your phone is acting like you are connecting and disconnecing it over and over again even with another USB cable. I would use the troubleshooting in the following article to help you determine what the issue might be.

     

    iTunes: Resolve USB-related alerts

     

    1. See if the cable connection at the device or computer has come loose or unplugged.
      Unplug the cable you're using to connect your iOS device from the USB port on your computer, and then reconnect it. Then unplug it from your iOS device, and reconnect it.
    2. Remove any third-party battery packs or cases from the device and ensure that the USB cable is connected directly to the port on the device.
    3. If your Lightning or 30-pin cable is connected to a keyboard, display or USB hub, try plugging it directly into a USB port on the computer instead. 
    4. Close any virtualization apps (such as Parallels or VMWare).
      These apps may interfere with your computer's ability to communicate over USB if they aren't properly configured, or up to date. If this resolves the issue, contact the developer of the app to see if an update is available.
    5. Restart your computer.
    6. Restart your iPhone, iPad, or iPod touch.
    7. If your iOS device displays the Connect to iTunes screen, reset your device and then restore it.
    8. If you're using an accessory or third-party cable to connect your device, try using an Apple cable with the device instead.
    9. Update to the latest version of iTunes if you haven't already.
    10. Disconnect other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device. 

    If one of these steps resolves the issue, but it comes back later, make sure you haven't changed how the device is connected. For example, check to see if you plugged the device into a specific accessory, or used a specific cable that reintroduced the issue.

     

    Thank you for using Apple Support Communities.

    Take care,

    Sterling

  • by Jakefarmer95,

    Jakefarmer95 Jakefarmer95 Feb 10, 2015 10:39 AM in response to sterling r
    Level 1 (0 points)
    Feb 10, 2015 10:39 AM in response to sterling r

    my phone is acting as if its connecting and disconnecting , but this has not fixed my issue

     

    thank you for your reply

  • by sterling r,

    sterling r sterling r Feb 12, 2015 8:47 AM in response to Jakefarmer95
    Community Specialists
    Feb 12, 2015 8:47 AM in response to Jakefarmer95

    Thank you for using the Apple Support Community. Due to the nature of your issue you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.