HT201412: If your iPhone, iPad, or iPod touch won't turn on
Learn about If your iPhone, iPad, or iPod touch won't turn on
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Helpful answers
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Feb 8, 2015 12:42 PM in response to signaltwisterby ChrisJ4203,You will need to contact Apple directly. Use the Contact Us link in the bottom right of the pages here. You will proably need to provide them information about her death before they will consider removing the Activation Lock.